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angry houseUnless you're brand new...you've been in one!  Your first encounter may seem quite benign...a listing pops up for a client and the information seems perfect.  There are usually no pictures on line...but never mind.  The home is in the right area...and seems to be priced right.  So, you pop off a quick e-mail and arrange to go over to take a look.

That's when things begin to become interesting.  The view from the sidewalk may reveal a number of issues which are potential red flags.  In winter time...the home may not have seen a snow plow for awhile. You are faced with contemplating wading through a foot of snow to try to access the front door.  In summer, the trek may be through grass a foot high at the back door where the key-box is...while this is not as cold, it is still disconcerting.

An examination of the home reveals what you've sensed ever since you pulled up at the driveway.  Someone who lived in this home was not happy and the home reflects their time of discontent. 

Angry houses reside in every neighborhood...because angry, hurt people do.  Sometimes the signs of the tension are apparent...holes in the doors or walls, stripped wall paper, garbage or junk left around or items stripped from their moorings...At other times, it is much more subtle. 

I've been in homes which simply exuded sadness.  I felt it as soon as I walked through the front door. It's as though the essence of what happened in the home had not yet left; there was a palpable weight of misery which seemed to permeate the core of the walls.  I've noticed that clients will also instinctively absorb the vibes of a place. Small animals become jittery, seeming to want to escape as quickly as possible...little children become whiny and loudly demand that we leave.  In the worst cases...everyone just wants to EXIT as fast as possible!

Neglected homes often exude the same type of energy that Angry Homes do.  The neglect may stem from a variety of different sources, including excessive clutter..but the overall effect is the same.  The home feels unkempt and uncared for. 

So, what can one do if you're given the task of selling an "Angry House?  Sometimes, the owners are still living in the home. Their ongoing battles, anger, bitterness and sadness continues to be a potent influence.  If home owners cannot leave their home prior to the home being placed on the market, it is important to explain to them that they should not be present during showings.  The presence of homeowners has a way of increasing the level of discomfort which may already exist in a space.

Another helpful suggestion is to hire a home stager. Staging a home can be a very powerful way to neutralize bad vibes.  It's amazing the difference that a coat of paint, some new carpeting and tastefully appointed furnishings can make in a home which has been bruised and battered by its' former owners.  I remember walking through a formerly battered home which had been staged and put on the market for resale.  I was astounded by the change!  It seemed as though the home had once again found rest.

But perhaps, the most important service that I provide as an agent is talking with home owners about the message they are sending out about their home when they project their anger on their surroundings.  Often times people are not aware of how much impact their emotions have on their surroundings. Sometimes, they do not care.  I explain that effort expended in cleaning up their environment physically, emotionally and spiritually has the potential to create good dividends for them.  The converse is a home on the market for many, many months and a sale far below the potential market value. 

Anger can be a very costly luxury...in relationships and in successful home sale!  Bringing a home back to a place of peace restores balance and prosperity.  It also attracts the favorable response of those who matter most in a successful home sale...Potential Buyers!

 

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Lola Audu, CRS, GRI e-Pro ~ Audu Real Estate

Lola Audu, is the Designated Broker & Owner of Audu Real Estate.  Our company specializes in helping people buy and sell homes in the greater Grand Rapids, West Michigan area.  We've had the privilege of helping hundreds of clients succeed in their goals of purchasing and selling property including demonstrated success in the negotiation of Short Sale Transactions. You can contact us via e-mail @ info@auduhomes.com or by phone at 616-791-0511. 

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72 Comments on How to Successfully Engage the Sale of "The Angry House!"

NOV
17
2007
569,834 Points 100 Featured Posts Localism Sponsor Outside Blog Hit Router
I like your name the angry house.  I am sure we have all given them other names.
3:34pm • #1
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Probably so Randy... :)
3:37pm • #2
548,022 Points 1 Featured Post Localism Sponsor Outside Blog Attended Rain Camp
Hi Lola, Sometimes after I talk to the homeowner they get angry with me. I guess it is because they don't want to be held responsible for the disrepair and lack of care they have given to their home and now they want to pass it on to someone else to take care of it. Buyers pick it up so fast. I guess I would rather have them angry at the beginning of the listing than at the end when it expires. Thanks.
3:43pm • #3
848,632 Points 153 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master
Well, I've never thought of them in terms of angry, but lonely YES. I started about 3 months ago as part of my listing presentation making the sellers have them homes professionally staged if they are moving. I don't like vacant homes, they are lonely. So far everyone has agreed.
3:47pm • #4
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This type of home is very difficult to sell, great post. I think I would have to be pushed to take any angry home listings.
3:50pm • #5
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Great post, Lola!  I have so many angry homes lately, and each one had a good reason for being angry.  It's really sad.  But you're right, selling an angry home is so difficult!  The agent needs to take responsibility for explaining this to the seller, and getting the seller to make the house happy again, or drop their price significantly.

3:52pm • #6
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Boy, you're so right Terry!  It's important to try to remember that their anger is simply misplaced. In refusing to deal with their issues...it's spilling out everywhere else & bringing about less than optimal circumstances.  I'd agree that the blow up is better at the beginning...at least everyone knows where everyone stands!  One can also walk away from an unproductive situation.  Thanks for stopping by to read and leave an insightful comment.
3:52pm • #7
212,317 Points Outside Blog
Great post Lola, we have all seen them!
3:53pm • #8
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Missy, that is such a Valuable Service.  I think that you will find that over time, you will have sold more homes because they are being staged when they are vacant.  A vacant home can sometimes feel forlorn.  Having this option as a part of a listing presentation is brilliant!
3:54pm • #9
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Hi Elaine, Thanks for your comment.  Sometimes we come upon them as listings...but more often, I have encountered them when I've worked with buyers. It's a challenge either way.
3:56pm • #10
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Marlene,  There is a cost associated with Anger...in the case of a home sale, it is actually an Economic Cost!  This is not something that we usually think about discussing with home owners. 
3:58pm • #11
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Lola, I have 2 angry homes on the market right now. Both are divorce cases where one spouse wants to sell and the other doesn't. In both cases the courts have ordered the sale. It's very difficult to deal with as I have empathy for both partners but just can't seem to get them on the same page. So unfortunately I have to to reduce the price accordingly to reflect the "anger". They both lose. So sad.
3:59pm • #12
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Hi Duane, Yes we have...and it's never good.  Hopefully, the buyer gets a good deal, but even they have to deal with the angry residuals left over from previous owners.
4:00pm • #13
313,393 Points 8 Featured Posts Outside Blog

Lola,

Unfortunately adverse circumstances do create angry homes that can be successfully marketed with your good ideas. They can be an opportunity to a buyer if he can see past the clutter and holes in the walls.

4:08pm • #14
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Yes, very sad...Bryant.  I often refer to ANGER as one of the most expensive luxuries in the world...right next to nursing the Ego.  No one wins when Anger is in violent motion. Even the buyer of such a house has to know what to do so they don't carry that anger around and allow it to wreck havoc in their lives as well.  Best wishes for your sales.  I hope the sellers eventually come to a place of peace.  That type of anger is so toxic.

4:10pm • #15
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Esko, Yes, it can be an opportunity for a buyer.  However, I've found that unsuspecting buyers who do not truly understand the dynamics of this type of sale can find themselves dealing the after effects of the anger.  Perhaps, that is something I will post on later.  "What to Do When You've Bought an Angry House." :)  Thanks for your comment.
4:15pm • #16
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That is so true Lola....anger and disgruntled people will surely not sell the home... I think if someone does by an angry house...better bless it before moving in.
4:30pm • #17
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Sally, Thanks for your comment.  Many people do not understand the implications of anger within a space.  I remember watching a show on Oprah many years ago in which she was interviewing Maya Angelou.  Maya made a profound comment about the fact that "the walls remember" and there are certain emotions she does not allow in her personal space.  It was very enlightening.  The power of the prayer of Blessing is very real and can truly heal a house that has been bruised by the emotions of it's former owners.
4:35pm • #18
1,545,176 Points 416 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

I've been in those homes.  They are usually an impetiment to an easy divorce. 

It took me a full year to sell a wonderful house in a great community back in 1993.  I knew the community and every time I had a buyer for it, I would call the listing agent to see if we could get in.  Not yet, Lenn.  The husband had moved out and the wife wouldn't let anyone see the home. 

Finally after a year, I had a great buyer and the wife relented and let us in.  We made an offer they couldn't refuse and my buyer got the house. 

The settlement was, to say the least, cold with the sellers not speaking to each other. 

Once my buyer moved in, she made it a lovely HOME. 

Persistance pays.  Knowing the neighborhood pays too.  My buyer made a quick $150K on that house two years later when I sold her and her new fiance a new home nearby. 

Great post and so correct about the "angry" house.

4:46pm • #19
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Hi Lenn, Appreciate your comment and your sharing your experience.  The homeowners were sitting on a "gold mine" of money and couldn't tap into it because of THEIR anger!  Wow, that's one expensive fight!  Thankfully your buyer was patient and persistent...able to see the opportunity through the chaos. 
4:56pm • #20
320,906 Points 52 Featured Posts Outside Blog
People call me nuts sometimes, but I've often felt that homes have souls.   I have felt the angry home, the sad home, the happy home, the energetic home.  What a wonderful post Lola.  You described perfectly how I've felt from time to time and your advice to sellers about what their home is conveying is right on target.
5:11pm • #21
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Kris, I don't think you're nuts at all! :)  My experiences with showing hundreds of homes has proved to me that there are very different vibes in different homes.  Some are so obviously negative that it is very noticeable as soon as you enter.  Homes which are happy and peaceful also have a vibe.  Our homes to some extent reflect their owners.
5:19pm • #22
597,151 Points 45 Featured Posts Outside Blog
It's interesting how often a house has these emotions and feelings as part of it - and how buyers would rather move into a happy home than a miserable home. Maybe this is an area for our Feng Shui practitioners - instead of waiting to cleanse the home after the buyer buys it, perhaps they could do this while it's still on the market.
5:57pm • #23
837,423 Points 163 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Lola - I have sold a few of these, and I actually grew up in one, too.  All of our doorframes were cracked when we moved out, and there were holes in a couple of the doors themselves.  This came from some major fights that we had over the years (obviously). 

Once, my business partner and I previewed a vacant older home in central Austin and we both independently got a weird vibe and we felt that a child had been harmed there.  It was palpable.

6:30pm • #24
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Hi Sharon, Thanks for your comment.  If I were working with a buyer or was moving into a home which had this vibe, I would definitely want to cleanse it BEFORE I moved into it.  There are a number of ways to do this...
7:11pm • #25
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Jason, Thanks for your comment.  I deeply respect & appreciate your honesty.  Even when the anger that has been a part of the home's history is not visible with physical damage to the structure, it is can also be palpable from verbal and psychological abuse.  It's amazing how as human beings we often reserve our worst behavior for those who are closest to us.  The vacant older home that you mention in central Austin must have been an especially disturbing tour.  When the innocent are violated, it is very distressing...and I think the walls remember...
7:14pm • #26
9 Featured Posts

Lola,

I deal with investors a lot, so we see "angry" houses all the time. We call them distressed, but the anger that has been absorbed in these houses manifests itself in so many ways and it's obvious. It's very interesting that you addressed this in a post. Thanks for that.

7:19pm • #27
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Andrew, Thanks for your comment.  I'm intrigued by your experience in working with investors.  How does this anger manifest from your perspective?  Does it impact the resale in anyway apart from the obvious issues of cleaning up the mess?  Very curious...
7:23pm • #28
194,326 Points 29 Featured Posts Outside Blog
GREAT post...says it all. YES...I've had to sell 'angry' homes...and it is not easy. GREAT advice.
8:02pm • #29
130,227 Points Outside Blog
that was an excellent narrative of something we have all experienced and probably not given enough thought to - thanks for sharing!!!
8:08pm • #30
2 Featured Posts
I liked how you explain to your clients the effects that their emotions have on the house, particularly when those emotions are demonstrated physically.
8:24pm • #31
405,347 Points 2 Featured Posts Outside Blog
Well you can always look forward to the Happy House. It makes you appreciate the good deals alot better.
8:32pm • #32
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Lola,  You certainly have a superb way with language.  I always look for your posts.  Thanks.
8:41pm • #33
873,075 Points 35 Featured Posts Localism Sponsor Outside Blog
Lola, I loved your post and congratulations on a very well deserved feature.  I have been in more then my share of angry and sad homes and whether the homeowners are there or not, their "imprint" remains there.  Blessings are a wonderful idea and even just opening the windows to change the energy of the space before showing it.  So many more people are aware of the energy coming from a home then ever before.
8:53pm • #34
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Hi Elizabeth.  Thanks for stopping by to read and comment.  We've all had this experience and some have lived in homes that had this vibe.  They key is to bring angry people and angry houses to a place of grace & healing if possible.  It's not an easy task...physically or spiritually, but it can be done.
9:19pm • #35
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Bill & Barbara Jo...Thanks for your comment.  If you've lived in a situation like this...the truth is you think about it ALL the time.  It's not something you can ignore...becasue it is so hard.  That is why this vibe continues to impact the home even AFTER the owners have left.
9:21pm • #36
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog

Thank you Robin.

Yes Robert...homes blessed with grace are a special pleasure and gift. Angry houses are an opportunity to bring in the grace...

Thanks for the compliment Bill.  I appreciate your visit.

9:24pm • #37
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Carole, Thanks for stopping by to read and comment.  In your line of work, I am sure this is something you deal with frequently.  Thanks for sharing some of the simple ways in which the energy of a home can be realigned. 
9:25pm • #38
9 Featured Posts

Lola,

It's the memories left behind in the form of discarded photos and personal effects, buried under the broken beer bottles and cigarette butts. It's the neglected details of a once well cared for home, now rotting away because someone broke the window and never bothered to fix it. It's the whole house full of someone's "stuff", left behind when they realized that they couldn't get back in because the door was padlocked. It's all sad, very sad.

I was actually thinking about how that anger just feeds into the greed. It turns into just another reason to offer less, as it's an indication of, as my investors would call it, a "motivated" seller. It's just another layer of mud, hiding the value of the house it calls home.

9:42pm • #39
880,148 Points 210 Featured Posts Localism Sponsor Outside Blog Called Shot Master
Maya and other spiritual speakers voices should be listened to...negative energy stays within a space until they are blessed and have left. I don't take chances....homes are blessed before we move in...if something comes back...hmmm...then it must've slipped by the mirror at the front door :)
9:44pm • #40
2 Featured Posts
LOla, I know exactly what you are talking about here. I currently have a listing that is a short sale and that involves a nasty divorce.  I feel such a sense of sadness and depression every time I am in this house.  I truly can't wait to get this sold.
9:58pm • #41
333,729 Points 5 Featured Posts Outside Blog
Lola, nice name. I have called them a few different ones in my days.
10:34pm • #42
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Sally, Thanks for stopping by.  Don't know much about mirrors at the back door though...but, Maya definitely understands something about the energy of homes & the fact that our actions and reactions do impact our space.
10:55pm • #43
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Lisa, I appreciate your comment.  I truly hope that the home is released quickly...for your sake & your clients.

Danny, I bet you have. :)

10:57pm • #44
387,276 Points 5 Featured Posts Localism Sponsor Outside Blog
Lola, I have seen many neglected houses, but I know what you mean by an angry house.  The angriest house I ever had to list was owned and built by a custom builder who was going through a nasty divorce.  I had to talk to husband and wife separately.  The poor house absolutely exuded a negative energy.
11:32pm • #45
NOV
18
2007
410,387 Points 21 Featured Posts Outside Blog

I was in a house recently that did indeed have a heaviness about it, and it really was uncomfortable.  Another home I was in had a strong feeling of fear.  There were religious articles in every nook and cranny of the house, taped to every door, in the basement, everywhere.  It did not seem like the owners were devout - it seemed like they were scared to death.

 

6:52am • #46
275,008 Points 6 Featured Posts Outside Blog

Lola, you are right on the mark on this one.  Thanks.

9:18am • #47
1 Featured Post
Lola- I have had to list homes like this as well- and you can just feel the tension in the air when you walk in. I think your title sums it up very nicely. It is unfortunate that a house can take on the characteristics of the the environment that resides there. Very well done!
11:29am • #48
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You are so right. There are homes where the energy is so bad you wonder how people even lived in the house at all. Best to purge this out if taking a listing. If you are showing someone else's listing and the energy is so bad, well, it is tough to get a buyer interested in that home most often. All the best.
2:58pm • #49
120,462 Points 3 Featured Posts Outside Blog
The big "D" house. Divorce houses are the worst, they scream Divorce.
4:34pm • #50
3 Featured Posts

Lola, You hit the nail on the head with this one, another great post. Your clients (real estate and blogging) are very lucky to have your expertise!

 

5:34pm • #51
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I have been previewing forclosed homes for some of my investors lately - the anger is unblievable- it is really, really sad.
7:21pm • #52
NOV
19
2007

That is so true and observant.  There are many negative feelings- anger, sadness, despair, confusion- which seem almost tangible.  I have been thru houses that have been neglected and you can feel the negativity.  I have not made an offer on a house that I have felt uncomfortable walking through because of this "negative energy"

 

 

Rebecca Levinson
12:03am • #53
129,002 Points 3 Featured Posts Outside Blog
I think cleaning, staging and de-cluttering can help the most...if you cvan get them to do it!
7:46am • #54
503,876 Points 36 Featured Posts Localism Sponsor Outside Blog Hit Router
Lola, I have a listing where they will not mow the lawn ...much less pull a weed. I emailed a few instructions for the family to prepare for my open house. I told them how I would advertise and all the little things I would do to ensure that it would be successful. I even called the night before to be sure they had received the email. When I got there for open house the yard looked terrible and trash was at the door. The house smelled of curry. I counted 7 cars that slowed down took a look and drove on. Only one couple came in. That might have been an "angry house."
10:49am • #55
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Thank you to all who have stopped by to read & comment.  I've been away from the computer...so I'll be responding to each of you now that I'm back.  I appreciate your readership.
2:47pm • #56
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Hi Andrew, Thanks for answering my question regarding your experiences with investors.  I was struck by this portion of the comment you made, "It's just another layer of mud, hiding the value of the house it calls home."  I think that insight says it all...
2:49pm • #57
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Brian, I can just imagine the scenario you described.  It must have been very difficult to truly assist this couple through a sale.  Unfortunately, they were probably unable to deal with the effects of their emotions and the damage that this did to their ability to sell their homes.  I hope you were able to successfully sell the property for them.
2:52pm • #58
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Karen, Very interesting observation.  I'm struck by your perceptiveness.  I think you're probably right...the religious items were not really a sign of devotion...they were artifacts to ward off the ravages of fear.  Only God knows what went on inside that home.
2:55pm • #59
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog

Appreciate your comment David.

Hi Alecia, Thanks for your comment and your insight. Imagine how this feeling is magnified when it is experienced by a potential buyer when it is already strongly present at the time of a listing.

Rebecca...Not every divorce is angy..but most are very sad.  Often times this sadness remains in the home even after the inhabitants have left.  It's not easy to deal with divorce on the part of anyone involved...

3:00pm • #60
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Hi Bob & Carolin, Thanks for your comment. I wondered if you had some insights regarding how to deal with purging prior to taking the listing.  Just curious...as this is a situation which many agents are facing as well as homeowners.  I'm always open to learning.
3:03pm • #61
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog

Gary, Thank you very much for the comment and the compliment. 

David...Appreciate your comment.  Your sentiments seems to echo those expressed by Andrew Trevino.

 

3:07pm • #62
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Rebecca, I think that houses which exude this kind of "energy" probably have a harder time getting a buyer or end up selling for far less that they would have.  It is especially difficult if there is physical evidence such as broken items or disrepair evident.
3:12pm • #63
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog

Al, Yes, I've seen staging, cleaning and de-cluttering make a huge difference! 

Lizette, Interesting.  It's unfortunate that the homeowners obviously did not understand how important your recommendations were.  7 cars driving by is a lot!  That was like money blowing by their house onto someone else who cared about truly preparing their home for sale! 

3:15pm • #64
NOV
20
2007
429,318 Points 57 Featured Posts Localism Sponsor Outside Blog Called Shot Master
Lola I would agree with you.   While some people may not want to admit it, houses do give off a "feeling".  It can be a difficult obstacle to overcome.  If all else fails... try salt around the perimiter, sage in the house, and maybe a  visit from the local clergy!   Whatever it takes it make the house feel more welcoming.  A home stager can't hurt either.
5:19am • #65

Good post, Lola.  We had one of those homes that had to be sold because of a cut-throat divorce.  The place was beautiful, but half of the furniture was gone and the home seethed with anger in every room.  They had been trying to sell off and on for two years.  We have a good friend who is a psychic and we hired her to clear the energy.  She had to do it from her home because they weren't having open houses and I wasn't going to lie and say she was a buyer.  We gave her lots of pictures.  It cost well under $100, and the home sold in a couple of months.

I think Allison is on the right track, too but burnt sage smells like marijuana which can hatch a new set of problems! 

8:54am • #66
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Hi Allison, Thanks for your comment.  It's been interesting to see how many have faced or are facing this issue while marketing homes.  There is a lot of anger and sadness in our society and this does impact our homes physically and spiritually.  I believe prayer can be very helpful in situations like this.
6:34pm • #67
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Wow, Karen...That was a real challenge.  High end house...angry sellers, no Open House and not showing well.  The fact that your friend did not go to the home indicates that the issue was probably primarily spiritual, not physical.  In western culture, we are not used to thinking about a house as more than a physical structure.  Thanks for your comment and sharing your experience.
6:44pm • #68
NOV
21
2007
324,855 Points 15 Featured Posts Localism Sponsor Outside Blog
My clients bought a home that sat on the market for a year (which is rare in this area) that we called the "murder" house.  I blogged about it last year.  There were a lot of calls to the police but no murder took place.  Glad I had the buyers and not the sellers. 
3:00pm • #69
354,272 Points 137 Featured Posts Localism Sponsor Outside Blog
Very interesting Tracy.  I would love to read your post.  Is it cataloged on your blog currently?  Stigma is a very difficult area to deal with in a real estate transaction.  Definitely easier to be on the buyer's end than the selling agent.  I hope that everything worked out well for your clients.
3:33pm • #70
461,197 Points 29 Featured Posts Outside Blog Attended Rain Camp Called Shot Master
Lola, This is an excellent post about a subject that's rarely mentioned here on A/R.  I too have walked into homes and have immediately felt a "good" or "bad" vibe about them. I'm not sure how this happens or how to explain it but it allows me to decide if I want to take on the project or not.  I'm a home stager and sometimes I've viewed vacant homes that were sad or depressing but I knew that by making some postiive changes we could really improve the energy in the place -- and it worked!  I agree that it can be a real challenge sometimes to talk sellers into making the necessary changes if the home is still occupied, however.  
10:46pm • #71
NOV
24
2007
109,233 Points Outside Blog
I sold an depressed house to a family I felt for sure could turn it around, 2 years later they are also in financial ruin and trying to sell. I'm not sure I could sell it to another family.
5:50pm • #72

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Lola Audu~Real Estate Broker/Owner Grand Rapids, Michigan Real Estate

Grand Rapids, MI

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Lola Audu~Audu Real Estate~Grand Rapids, MI Real Estate

Address: 3659 Alpine NW, Suite 102, Grand Rapids, MI, 49321

Office Phone: (616) 791-0511

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