When someone says that they are hungry, never complain that you are too full!
Richard has put a large lesson in a short post here. We all need to read this one!
You should never respond to someone's report of medical issues by telling how you just ran that half marathon!
Sellers facing hardship. People we know going through bankruptcy. People losing their job. Calamity can strike anyone.
Empathy is a good thing.
One day we may (likely) will be the one on the other side.
Some things should be common sense. If someone tells you that business is slow, or that they are having trouble making ends meet, the best response may NOT be something along the lines of “oh really? I am having my best year ever.”
How much better would it be to say something like “I’m doing okay, is there anything I can do to help you get things going again?”
People that are hurting need support and not a reinforcement of their failures. Not everyone has adapted quickly enough to the current market to maintain the same level of business as in the past.
There are ways to help that may be mutually beneficial. Could an experienced agent be a useful addition to your team? Is there some way that your combination of lead generation and another agent’s people skills be a profitable match?
Empathy can only take you so far. Working towards a real solution can take you the rest of the way!
And it could be both cathartic and lucrative!
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