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Can you walk and chew gum at the same time? How about take a listing a chew gum?

By
Real Estate Agent with eXp Realty LLC 200311024

It started out as a great morningfor one of the agents inour office, she was first in line for a great new listing. Thefact was, shewas the only candidate these sellers had to take their listing, so asyou canimagine, she was excited and ready to celebrate the day with her newlisting.

So, she prepared for her listing,got everything all togetherand even though as far as she was concerned she had thelisting in the bag, shestill planned to do her full listing presentation. On the way to thelisting,she realized she was a little early and decided to pull in and get somecoffeeat the local coffee house.

ID-100101995 - Photo courtesy of www.FreeDigitalPhotos.net

After she picked up her coffee, she continued driving to the listing and upon pulling in the driveway she turned offthe car, put down her coffee gathered all her paperwork, her lockbox and then oh, yeah, one more thing… a stick of gum. (Since she didn’t want the clients to smell her coffee breath)

At this point she got out of her vehicle walked up to the house with a smile on her face and ready to take on her new listing. After she rung the bell and the home owners opened the door and invited her in that is when she noticed things weren’t going like other listings appointments she had done.

The wife was excited and ready to get things going, but the husband just stared at her the whole listing appointment never saying a word. At the end of the listing presentation she asked if there were any other questions and if they were ready to sign. The wife said “Yes, where do we sign”, but the husband said “I would like to sleep on it”

Wow, the agent was dumb founded,this was a slam dunk, she was the only agent invited to give a listing presentation. Her listing presentation went perfect, the fact was she didn’t make a mistake through out the presentation, what could have gone wrong?

The next day when she called the sellers to find out if they were ready to sell the wife told her that they have decided to go with another agent. She then asked “Why, Friday when we talked you said I was the only agent you wanted to list with?”

This is when the wife blew this agents mind! The wife said “My husband and I were very excited to list with you, but when you got here,my husband felt very disrespected by you because the whole time you were giving your presentation you were chewing gum and that is all he could hear and see”

Wow, now I can tell you when I go to meet with a client for the first time I won’t be reaching for the gum if I feel Ihave bad breath, I will be reaching for my Binaca. Because I know I can walk and chew gum at the same time, but I’m just not sure I can list and chew gum at the same time anymore.  

 

Comments (65)

Patric Santo Pietro
RE/MAX First Realty - Metuchen, NJ

Just goes to show you that sometimes substance means absolutely nothing.

Jan 31, 2012 10:46 AM
Robert Bryer
Apex Results Realty Inc. - Burlington, ON

Hey, my first broker told me about this and I've always, well pretty well always kept the line. No smoking, no drinking, no talk about religion, no talk about politics, neat and tidy car and clothes, whatever, be organized...ya! What a turkey though. If it bothered him so much and he knows so much about respect why didn't he just ask you to put it in the garbage. I hardly think your skills as a salesperson turn on whether or not you chew gum. I wonder if I've lost a customer because I asked him or her to not smoke in my car? Respect is a two way street.

Jan 31, 2012 11:07 AM
Melissa Brown
Helen Adams Realty - Charlotte, NC
Realtor - South Charlotte NC Homes for Sale

I really don't care for gum chompers, smackers and poppers, but if they are discreet, I don't get too bent out of shape over it.  There are so many other character traits that are more important to me.  But everyone has their thing!

Thanks for the post!  I will remember this post for all future listing presentations!

Jan 31, 2012 12:45 PM
Marnie Matarese
DWELL REAL ESTATE - Sarasota, FL
Showing you the best of Sarasota!

I know it sounds harsh but I just don't do business with people who chew gum in front of me.  It is rude, disgusting and shows a lack of manners. My business partner (22 years my junior) is not as offended by the practice although he would never chew gum at all and so he handles the people who do.  There is nothing neurotic about the owner of the home.  He was probably raised as I was and feels that the chewing gum is just the tip of the iceberg of other areas in which the agent cannot conduct herself professionally.  A very hard and unfortunate lesson for your agent to have had to learn.

 

Jan 31, 2012 12:46 PM
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

Wow Todd...shame on her ...she didn't have her game on..noone likes to see the inside of someone's mouth yapping away due to gum...such a hard lesson to learn

Jan 31, 2012 12:53 PM
Patricia Beck
RE/MAX Properties, Inc., ABR, GRI, SRES - Colorado Springs, CO
Colorado Springs Realty

That can definitely be a distraction for people.  Good reminder!

Jan 31, 2012 01:10 PM
Julie Bentley
Watson Realty Corp, Jacksonville, FL - St Johns, FL
Saint Johns, FL REALTOR

Echoing the other comments here, I also find gum-chewing unprofessional in business situations and would have been distracted by the agent chewing it. On the other hand, had she not chewed gum and instead sat through the appointment with bad breath that also could have been off-putting to these sellers as well. You never know what sets people off.

 

Jan 31, 2012 02:19 PM
Jennifer Fivelsdal
JFIVE Home Realty LLC | 845-758-6842|162 Deer Run Rd Red Hook NY 12571 - Rhinebeck, NY
Mid Hudson Valley real estate connection

Todd a rather expensive lesson which I am sure she will never forget.

Jan 31, 2012 02:42 PM
DeeDee Riley
Lyon Real Estate - El Dorado Hills CA - El Dorado Hills, CA
Realtor - El Dorado Hills & the Surrounding Areas

Great story, Todd!  I'm not sure I can do either!:)

Jan 31, 2012 03:28 PM
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

I have gotten finished meeting with clients to realize that I had gum in my mouth that was probably distracting.  Don't know if I have every lost potential clients of it.   I'd rather gum chewing than bad breath though.  I disagree with Marnie#41 that it could be the tip of the iceberg of other ways the agent can't conduct themselves professional.  I don't think you can judge someones professionalism on that one small thing. -Kasey

Jan 31, 2012 04:53 PM
Rachel Tipton
KingOne Properties International - Pawleys Island, SC

Wow! I am an avid gum chewer, but would NEVER chew gum at a listing appointment. You just never know how people really feel about certain things, which is why we should always present our most professional face. I learned early on from a great teacher: "I wear a suit out of respect for YOU, the client, or customer..." Thanks for the great post!

Feb 01, 2012 01:37 AM
Judy Orr
HomeSmart - Scottsdale, AZ
Scottsdale AZ and surrounding towns

I'm not a picky person and I don't expect perfection from other people.  But a gum chewing agent would turn me off.  I'll never forget when Adele accepted her first Grammy she was up on stage looking like she was in shock, was very nervous and was chomping on her gum.  For her, it was cute and showed humility and inexperience.  For a listing agent, it would show unprofessionalism.

And William (#14) I have never had a drink with clients - lunch or dinner, yes, no drinking.  I don't smoke.

With all that said, if it isn't business I love the sound of someone popping their gum - go figure!

Feb 01, 2012 03:12 AM
Jamie King
Hoty Enterprises, Inc. - Huron, OH
Sandusky, OH

Amazing what bothers people. Honestly, I'm guilty of the same. About 2 mos. ago I went into the local Verizon store. The young man that walked up to assist me was lathering chap stick all over his lips while talking to me at the same time! I was so annoyed and thought, "How unprofessional!!". I ended up telling him I changed my mind and left. I just couldn't get his unprofessional behavior out of mind and preferred to go back another day and deal with someone else.

Feb 01, 2012 07:53 AM
Marshall Brown
Mid America Inspection Services, LLC - Fargo, ND
BSEE, CHI

Sometimes in the rush of our days activities we forget, "You only get one chance to make a good first impression."

Feb 01, 2012 02:35 PM
Bob Miller
Keller Williams Cornerstone Realty - Ocala, FL
The Ocala Dream Team

Hi Todd, That is why I carry a small personal size bottle of mouthwash in all my vehicles.

Feb 01, 2012 10:20 PM
Kim Mulligan
Engel & Völkers Seattle/Eastside - Seattle, WA
Selling Homes for the 21st Century

Have to admit, I'm a big gum chewer. I try to remember not to chew around others, sometime I forget, but don't think I would in a formal situation. So many personal habits set people off, the smoking thing would bother me. Also I always immediately offer to take off my shoes when in someone eles home, unless it's quite obvious that it's OK to leave them on. Just another assumption I don't want to make. I think it establishes respect someone else's home and property. 

Feb 01, 2012 11:53 PM
Cheryl Dickson
Retired Realtor / Retired Home Inspector - Oklahoma City, OK
Retired Realtor, GRI / Retired Home Inspector

Oh My! That's a great story to share Todd. I have to agree, I am annoyed when someone is CHEWING ANYTHING, or smoking when I'm meeting with them too.

BUT... PLEASE PLEASE Coffee Drinkers, always do SOMETHING about the COFFEE BREATH!!! Being a NON Coffee Drinker, I really can hardly stand coffee breath. It's very near the top of my list for offensive breath odors. SUGGESTED!

Feb 02, 2012 05:27 AM
Dawn A Fabiszak
Private Label Realty ( Denver metro area, Colorado - Aurora, CO
The Dawn of a New Real Estate Experience!

Wow, Todd!  I think I may have been guilty of the gum chewing a time or two over my 19 year career.  I will remember this for the future.

Feb 05, 2012 01:46 PM
Adell Forbes (REALTOR®)
eXp Realty - Atlanta, GA
"Knowledge & Experience Working for You"

Maybe the LA was nervous. I chew gum when I'm nervous; however if I know I will be talking for a long period of time I get rid of it. Don't want to risk choking or having the gum fall from my mouth- an embarassing situation for sure.

I'm annoyed if I'm on the phone with someone & I can hear them eating and/or smacking so I understand the sellers' point; don't agree with it though.

Feb 28, 2012 11:33 AM
Matt Robinson
Professional Investors Guild - Pensacola, FL
www.professionalinvestorsguild.com

I'm late to this comment party, but I can't say that I'm terribly shocked by it.  It also might be that the agent needs to learn to chew gum a little more discreetly.  If I'm worried about my breath, I go for a mint.  I would never go on a business appointment chomping on gum.

But, hey, we all make mistakes...especially early in our careers.  Hopefully she learns a valuable lesson, and goes on to bigger and better listings. 

Sep 28, 2012 02:59 AM