25 Phrases

TO Calm Customers

 

•1)    I'm sorry for your inconvenience

•2)    What can we do to make you happy?

•3)    No wonder you're feeling frustrated

•4)    Please tell me what happened

•5)    How can I help?

•6)    We value your business; so we want to resolve this quickly for you

•7)    I appreciate what you're saying

•8)    Thanks for brining this to our attention

•9)    Let me write this down so I've got it right

•10)                       I am sure we can find a solution

•11)                       No problem

•12)                       Let's get this resolved

•13)                       I'd be glad to do that

•14)                       We'll make it right

•15)                       I'll find out for you right away

•16)                       I agree

•17)                       What do you think is a fair way to settle this?

•18)                       Let me see if I understand clearly...

•19)                       I'm here t help you

•20)                       You're right

•21)                       I'll go to work on that immediately

•22)                       I see what you mean

•23)                       I understand

•24)                       Yes

•25)  Help me wit some details so we can start fixing it. GOOD LUCK J

 

 

6 Comments on 25 Tips to GREAT Customer Service

NOV
17
2007
 Very good suggestions for top notch customer service.
9:22pm • #1
807,571 Points Outside Blog

Hi Nayda;

Great information, thank you I will pass it on.

Anthony
9:25pm • #2
866,661 Points 18 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master
Technology is great -- but when it comes right down to it the clients want good customer service and a competent real estate agent.
9:40pm • #3
650,291 Points Localism Sponsor Outside Blog
Great suggestions. Thanks for sharing with everyone.
9:47pm • #4
Nayda, following up for comments, feedback or to find out how we can do things better is also great customer service.  I was always afraid to call clients right after they received their marketing/promotional products.  I thought that if I called, and something was wrong, they would jump all over me.  What I realized, is that 99% of the time, things worked out as good or better than expected and the client was impressed that I followed up.  What I also realized, is that if I didn't call AND something did go wrong with the order, the client would call me anyway so I might as well make a follow up call.
10:23pm • #5
NOV
18
2007
 Great Comments... long term sucess is still about customer service/satisfaction.
4:00am • #6


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Nayda Reyes

Coral Springs, FL

More about me…

Exit Team Realty

Address: 7351 Wiles Road, Suite 105, Coral Springs, FL, 33367

Office Phone: (954) 401-4057

Cell Phone: (954) 401-4057

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