Please ReBlog - Gail Robinson Wants Her Asus Zenbook Back!  Apparently Gail bought the Zenbook in late November and began having issues on 1/14/12 and sent it to be serviced on 1/17/2012 as instructed by ASUS. She knows they received the unit on on 1/20/2012. We all know that as Realtors we can't work without this most important tool. 

Via Gail Robinson, Black Rock CT Real Estate blackrockhomesforsale.com (William Raveis Real Estate, Southport, CT):

For those of you considering buying an ASUS Zenbook, I want to share my experience to save you the pain I've been through.  I paid $1,550 for the ASUS Zenbook UX31E (their top of the line model) on 11/21/11 from New Egg.com.  On 11/28/11 I received the computer and began using it.  It worked fine for the first four weeks and then began having problems starting up.  On 1/14/12 it didn't start at all and on 1/17/12 I sent it in to be serviced as instructed by ASUS (it was now just beyond NewEgg's 30 day guarantee).  They received the computer on 1/20/12. 

I have had no phone calls or e-mails from ASUS at all.  I have to call their Customer Service hotline, which consists of people in Malaysia or some other foreign land peering at a computer screen reading back to me the exact same information I obtain from the ASUS Service website.  It is now almost two weeks and there is no indication on when my computer will be returned.  The ASUS Service site states, "Waiting [WB-1] Wait for Material/Spare Parts". 

Well, I've had it!  I'm starting a social media campaign to put pressure on ASUS to either fix my machine or send me a new one!  My client files are on that computer and it is very difficult to work without my files.  Please reblog this post and Tweet it with the hashtags #ASUS #GailRobinson.  Let's see if social media can work to get this arrogant giant's attention.

Thanks,

Gail

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Anne M. Costello
REALTOR®, ABR, CDPE, ePRO, GRI, GREEN, SFR, SRES
SALES DIRECTOR
Weidel Realtors Newtown/Yardley Office
10 North Main Street
Yardley, PA 19067
Cell: 215 771-1642
Office: 215-493-1954
Email: acostello@weidel.com
URL: www.AnneMCostello.com


 

 

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2 Comments on Please Reblog - Gail Wants Her ASUS Zenbook Back!

FEB
04
2012
715,835 Points 69 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Anne - Thank you so much.  I finally made some headway today via Twitter.  Please check back on my blog for updates.  I really appreciate this reblog.
7:03pm • #1
1,553,336 Points 277 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

It's a good thing that you have reblog this one, Anne. This could also warn people out there not to choose their brand anymore and be very cautious of selecting the products they would be purchasing. I feel sorry for Gail and the rest of the users who experienced the same problem. People from ASUS should understand the users who experienced the same issue. That they're not only worried about the money they paid to get great working units, but they should understand that the files we have in our computers are very important in our businesses. Defective units are even causing more people to lose more money since it affects their performance & business. I hope they could address this concern ASAP and at least do some damage control for the benefit of those who are concerned. 
10:21pm • #2


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Anne M. Costello

Yardley, PA

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Weidel Realtors

Address: 10 N Main Street, Yardley, PA, 19067

Office Phone: (215) 493-1954 x 212

Cell Phone: (215) 771-1642

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My thoughts on Bucks County, its cultural, social and dining scene, real estate trends in the county, and anything else that comes to mind. I invite you read, laugh, cry where appropriate and get to know the place and I proudly call home.
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