Please Reblog - Gail Wants Her ASUS Zenbook Back!

Reblogger Donne Knudsen
Mortgage and Lending with Los Angeles & Ventura Counties in CA

OMG!!!  I can so relate to Gails horror story.  I purchased my first ASUS computer in July 2011 and four months later it totally crashed and I spent a #%!! of a time getting a new one. 

Then two months later (last month), that one crashed too!  Once again, it was #%!! getting a new one (making it my third computer in seven months) and I told hubby that when this one crashes (which is just a matter of when and not if), I will not go through that #%!! again and I will just toss their piece of $#^! computer in the trash and go and buy a completely different computer. 

I bought one and have had two free ones and that is enough for me.  Their customer service absolutely SUCKS!!!  I would never recommend an ASUS computer to anyone and I will never, EVER buy another ASUS computer again. 

Original content by Gail Robinson RES.0772823

For those of you considering buying an ASUS Zenbook, I want to share my experience to save you the pain I've been through.  I paid $1,550 for the ASUS Zenbook UX31E (their top of the line model) on 11/21/11 from New  On 11/28/11 I received the computer and began using it.  It worked fine for the first four weeks and then began having problems starting up.  On 1/14/12 it didn't start at all and on 1/17/12 I sent it in to be serviced as instructed by ASUS (it was now just beyond NewEgg's 30 day guarantee).  They received the computer on 1/20/12. 

I have had no phone calls or e-mails from ASUS at all.  I have to call their Customer Service hotline, which consists of people in Malaysia or some other foreign land peering at a computer screen reading back to me the exact same information I obtain from the ASUS Service website.  It is now almost two weeks and there is no indication on when my computer will be returned.  The ASUS Service site states, "Waiting [WB-1] Wait for Material/Spare Parts". 

Well, I've had it!  I'm starting a social media campaign to put pressure on ASUS to either fix my machine or send me a new one!  My client files are on that computer and it is very difficult to work without my files.  Please reblog this post and Tweet it with the hashtags #ASUS #GailRobinson.  Let's see if social media can work to get this arrogant giant's attention.



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Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

Donne, isn't this a great way to let a company know you're pissed - and if they Google themselves every day, they'll really know it!

Feb 03, 2012 01:49 PM #1
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

Can you believe it? Great idea to get this out there....power of people, let's see. 

Feb 04, 2012 03:47 AM #2
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of Manchester NH's Leading Agents

Good Afternoon Donne, this is a great way to let the company know and a great warning to thers to stay away. i always stick with HP products, they have done just great for me. Have a great Saturday

Feb 04, 2012 06:48 AM #3
Gail Robinson
William Raveis Real Estate - Southport, CT
CRS, GRI, e-PRO Fairfield County, CT

Donne - Thank you for reblogging.  I'm so sorry you had a similar experience.  I've never seen a company care so little about their reputation.

Feb 04, 2012 07:37 AM #4
Diane M. Phillips Realtor 443-286-4365
Frankly Real Estate Inc. - Manchester, MD
Specializing in Carroll Co., MD

Donnie ~ Thanks for sharing. I'm not in the market for a new machine right now however, its good to know who to avoid.

Feb 08, 2012 01:32 PM #5
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of Manchester NH's Leading Agents

Happy Valentine's Day Donne... Long time no blog. I hope you are busy or on vacation and did not forget us

Feb 14, 2012 12:24 PM #6
Tom Braatz Waukesha County Real Estate 262-377-1459
Coldwell Banker - Oconomowoc, WI
Waukesha County Realtor Real Estate agent. SOLD!

Always enjoy seeing what is going on and blog posts from different areas of the country. Have a wonderful Sunday

Feb 25, 2012 09:17 PM #7
Paul Gapski
Berkshire Hathaway / Prudential Ca Realty - El Cajon, CA
619-504-8999,#1 Resource SD Relo
thank you very much for the informative and interesting post. I get so much out of the active rain network.
Mar 04, 2012 10:39 AM #8
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

Miss you in the rain.  I hope it is because you are so busy making money you don't have time any more.

Mar 21, 2012 02:57 PM #9
Anja Kerstens
Coldwell Banker Residential Brokerage - Morgan Hill, CA
GRI, CDPE, CHS, ASP, Selling Silicon Valley Real

Donne, I had to reply to this.  I am not computer savy and had too research this notebook.  To my surprise it had good reviews.  I am cured and will never own a PC again.  I always had so many problems and frustrations and even though my husband didn't want to agree to a MacBookPro he now thinks it is the best decision he made when it comes to "investing". He never has to listing to my frustration with a PC and troubleshoot every problem I had.  I now totally take care of my own computer problems (almost non-excistent)

Apr 14, 2012 02:58 PM #10
James A. Browning
Browning Real Estate School/REO Institute - International, IT
MRE REOCertified(R) SSCertified

Thank you for sharing your blog; we need Real estate Professionals to share their comments and information regarding their markets and experiences. Thanks again from beautiful Colorado; Spring is here in the Rocky Mountains

May 05, 2012 02:12 AM #11
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Donne Knudsen

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