TOP TEN Questions Buyers Should Ask YOU, the Real Estate Guru!

 

 TOP TEN Questions Buyers Should Ask YOU, the Real Estate Guru!

 

  1. What is your follow-up system after I purchase?  Do you really do it?
  2. How quickly do you respond with answers to my questions?
  3. Do you listen to my needs?
  4. Are you positive or negative?
  5. Do you have a good relationship with your Company?
  6. Are you easy to reach when I need you?
  7. How soon do you return phone calls and emails?
  8. Are you knowledgeable about financing, staging, inspecting...or do I need others to help me?
  9. Do the majority of your other clients seem to like you?
  10. Are you Enthusiastic about your job and do you smile?

Some of these are not really asked, but they are being observed!  Before Buyers commit to a decision to work with you, these questions should be addressed in their mind.

How do you grade?

<5 = You need more Work.  Low Capture Rate and Low Referrals.

5-7= Your on the Right track, but not quite there.  Average Performer, Some Referrals.

7-9= High Level Producer with mostly Happy Clients. Referrals come when buyers are asked.

10 = You Got the MOJO!  Your Customers are not satisfied, they are RAVING FANS!  They will Tell Everyone how GREAT you are without being asked.

Curt Fletcher aka The Likeability Guy

 

6 Comments on TOP TEN Questions Buyers Should Ask YOU, the Real Estate Guru!

They should ask, but you better have the answer

11/21/2007 11:13 AM by Dave Woodson (Indigo Financial Group Inc.)

I'd like to ask my clients some of those same questions.  Some are so hard to get ahold of! 

11/21/2007 11:29 AM by Christina Moock (Cutler Real Estate)

Dave,  Your right.  The key is to be prepared to address those questions in advance to set expectations.

11/21/2007 11:30 AM by Curt Fletcher, aka "The Likeability Guy" (Curt Fletcher Success Strategies)

Christina,  I actually do ask them those questions.  When I am going over the details with them, I go over the expectations that should have of me and then I go over the expectaions I have of them as well.....all done in a very rapport friendly manner of course.

11/21/2007 11:32 AM by Curt Fletcher, aka "The Likeability Guy" (Curt Fletcher Success Strategies)

Hmm... I might have to try that approach. 

11/21/2007 11:46 AM by Christina Moock (Cutler Real Estate)

Since I started doing that, I have noticed my transactions going much smoother, plus they understand for me to help them and provide the best service I will need to be able to reach them when I need to.

11/21/2007 11:58 AM by Curt Fletcher, aka "The Likeability Guy" (Curt Fletcher Success Strategies)

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Real Estate Sales Person: Curt Fletcher, aka "The Likeability Guy" (Curt Fletcher Success Strategies)
Curt Fletcher, aka "The Likeability Guy"
Fort Worth, TX
More about me…
Curt Fletcher Success Strategies

Office Phone: (817) 913-7054
Cell Phone: (817) 913-7054
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