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Is 10:00 pm Too Late To Call My Realtor?

By
Real Estate Broker/Owner with Christiansen Group Realty (260)704-0843

I saw this question posted over on the Trulia Q & A forum by a client.  It was interesting to see what other agents had to say about this issue.  Some said it was okay to call them anytime, and that if they were awake, they would answer, even if it wasn't urgent.  

What?  Really?  

Others said that if it was after 10:00 pm they wouldn't respond unless it was an emergency.  The only real estate emergency I can think of is if we are in the middle of negotiations and are approaching a deadline.  Then again, I try not to let 10:00 pm become a deadline for anything.  

 

Last year I remember a conversation I had with another agent in my office.  He told me that his phone rang at 11:30 pm one night.  He was awake and wasn't doing anything, so he answered it.  

He said that the buyer was thrilled that somebody finally answered one of her calls.  She said that she had been calling agents for a few hours and couldn't get anybody to answer.  She then made some remark about how most agents are lazy and she was glad to find one that was HUNGRY and READY TO WORK!  Yeah.  Okay.

I was curious to see how this transaction would go, so I followed up with the agent throughout the process.  He said it was a nightmare.  This buyer called and texted day and night.  She was impatient, unrealistic, incredibly demanding, and was the worst client he ever had.  (Um..  you didn't see that coming??)  This agent worked his tail off and the deal never closed.  The buyer blamed and fired him and went on to call on other agents.  Probably at 11:30 at night again.  

 

Don't get me wrong.  Amanda and I work our butts off and will do whatever it takes for our clients, but we lay out expectations up front.  If it's 11:30 pm and you think of a question for us, email us.  We will get back with you first thing that next day.  

If we are in the middle of negotiations and it runs late into the night, so be it.  We will work through the night if that is what is called for.  But...  if it's 11:30 pm and you are calling multiple agents to see who will jump through hoops to  earn the honor of being your agent...  keep on calling.  

In my opinion, it's a simple matter of respect.  It goes both ways.

Agents:  How late do you take calls?  

Clients:  Do you expect your agent to be available 24/7?  What are your thoughts on this?  


Posted by

 

 

   

Fort Wayne Realtors Jared and Amanda Christiansen with Century 21 Bradley

Amanda Christiansen is an award winning Realtor with Christiansen Group Realty.

 

Jared Christiansen is a business partner and in charge of marketing and taking care of things behind the scene.

 

Enough about us...

 

Tell us what you want your real estate experience to be, and we will do it YOUR way.

 

Buying a home in Fort Wayne? Tell us your wants and needs. Let us know how you envision your family living.  Tell us what's important to YOU, and we'll find the community and home that fits.  

 

Selling your home in Fort Wayne?  Our job is to make you the most money possible in the shortest amount of time. We offer our sellers professional staging, professional photography, and more internet marketing than most. 

 

We are committed to giving you everything we have to offer.  We are both full time agents and will work around your schedule.  Do nights and weekends work better for you?  NO PROBLEM. We are here to help YOU at YOUR convenience.

 

Amanda can be reached at 260-704-0843, and Jared can be reached at 260-704-0842, or you can email us at JaredChristiansen@gmail.com, or Amanda427@gmail.com.

 

 

Comments(332)

Doug Rogers
RE/MAX Coastal Properties - Destin, FL
Your Real Estate Resource!

I'm game until 9/930ish. After that I tend to get less interested in real estate.

Sep 04, 2012 12:34 PM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395


There is a difference between calling and expecting someone to answer. I tell my clients to call me anytime and if my cell is on, I'm working....or I'll call back as soon as I can.

Sep 05, 2012 03:50 AM
Morris Massre
Pembroke Pines, FL
Real Estate Instructor Broward County Florida

This is by far the most comments I have ever seen for a blog.  I think you broke the record.  Realtors love talking about everything that is wrong in the business and rant every chance they can.  You would have to be an idiot to answer a phone call that late, no offense.  I can't see anything that good coming out of it.

Sep 05, 2012 04:04 AM
Charles Stallions Property Manager
Charles Stallions Real Estate Services - Pace, FL
Pensacola, Pace & Gulf Breeze Property Management

Although I can't imagine anyone rude enough to call I know several agents crazy enough to answer. Ho w sad and desperate

Sep 05, 2012 02:15 PM
Andrew Ostrander
Ostrander Real Estate Group - Phoenix, AZ
Ostrander Real Estate Group

Totally agree that after 10pm, it needs to go to voicemail.  I can decide if it is important and whether to email back, text right then, or call back in the morning.

Sep 05, 2012 02:24 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

324 comments, that's impressive!

I am not surprised at the outcome with this client, as I get older I learn to stay away from these problem clients, many of these prospects find a hungry young agent who is happy to have the phone ringing at all hours.

Sep 28, 2012 03:52 AM
Hella Mitschke Rothwell
(831) 626-4000 - Honolulu, HI
Hawaii & California Real Estate Broker

I've only been contacted late at night (between 11 and 12 Midnight) twice. Once was when we were writing a contract (was totally ok with me) and just a few days ago (again when we were working on a contract but not as urgent). I didn't mind in either case. That's it. So I think people are generally respectful as far as I am concerned and I don't put limits on my time.

Dec 28, 2012 05:45 AM
Kelvi Cunningham
ERA High Pointe Realty - Manhattan, KS

I am sometimes criticized by others for my over-availability, especially with taking late night calls and being "on" 24/7, but never from my clients. My clients appreciate and need that service. I work with many first-time home buyers and their hours are typically not 8-5 M-F like others who have moved higher up the property ladder. I happen to be single and I do not have children, so I happen to have the luxury of providing service to my clients day and night and on weekends, and even holidays. I have sold several homes on major holidays simply by being the only agent available. In my beginning years that really made a difference when I hadn't yet had the experience to build repeat and referral business. I feel like new agents should have to put in the time and work the long and hard hours, I sure did! As I have gained experience over the years, I now would faster and smarter, but I still remain ultra available. Yes, every now and then it gets abused, but most clients try to be respectful and if I don't jump and run they know there is a good reason, not just that I'm busy watching The Real Housewives.

Dec 28, 2012 07:50 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Congratulations on having the most comments on a post in 2012. My clients know they can call whenever they need me. They do not take advantage.

Dec 28, 2012 09:04 AM
Jackie Connelly-Fornuff
Douglas Elliman Real Estate in Babylon NY - Babylon, NY
"Moving at The Speed of YOU!"

If someone said to me that they were glad they found and agent hungry and ready to work I would have said find someone else. 

Congrats on having the most comments Jared. You rock!

Dec 28, 2012 10:12 AM
Morgan Evans
Douglas Elliman Real Estate - Manhattan, NY
LICENSED REAL ESTATE SALESPERSON
Sometimes when we work with international buyers we will have to talk to them at their time of convenience, but msot of the time they are very appreciative. It is important to be around for clients, but there need to be mutual respect.
Dec 28, 2012 10:14 AM
Sharon Alters
Coldwell Banker Vanguard Realty - 904-673-2308 - Fleming Island, FL
Realtor - Homes for Sale Fleming Island FL

Jareed, congratulations on being the number one most commented post on ActiveRain in 2012!! Love this post - commented before and will say again - we all need some down time. Do not answer calls after 7 or 8 at night unless it is urgent during the middle of negotiations, etc.

Sharon

Dec 28, 2012 11:24 AM
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

Congratulations for writing the blog with the most comments for 2012. I personally draw the line at 10pm and 8am. I had a client call me at 5am once and I answered thinking it was an emergency.

Dec 28, 2012 02:01 PM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

I can't remember if I commented on the original, but now that you made #1 in comments, just wanted to say congrats.  The interesting thing is the follow-up you had with the agent. 

Dec 29, 2012 05:18 AM
Lloyd Binen
Certified Realty Services - Saratoga, CA
Silicon Valley Realtor since 1976; 408-373-4411

Congratulation on eliciting more comments here than any other 2012 post.  I was #314--late as usual.  I guess everyone has an opinion about calls after 10:00 PM.

Dec 29, 2012 06:48 AM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

Thanks again for all of the comments and your opinions.  I'm humbled and thankful to be #1 in this category for this year.  We'll see what happens next year.  :)  

Dec 29, 2012 09:19 AM
Julie Bentley
Watson Realty Corp, Jacksonville, FL - St Johns, FL
Saint Johns, FL REALTOR

Congratulations on writing the most-commented-on AR blog of 2012! I missed it the first time around but enjoyed reading it and many of the comments today. As for me, you can call me at whatever time you think is reasonable but if I don't agree with your idea of reasonable you can expect that your call will go directly to voice mail. 

Dec 29, 2012 10:16 AM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

Congratulations, guys on having the most comments on a post in 2012!

Wow, from one blog to another:) Trulia to AR:)

And about time, I agree with those that tell: it is a matter of respect.

This very morning, I received a text message at .........2am ish, asking if the condo they found on my website is still available. It is not even my condo, I have no idea what condo they ask about. But even If i knew, I think, they could wait till 7am at least!???

(p.s. I even forgot about that text, lol, you reminded me with your post)

Dec 30, 2012 09:13 AM
Pam Jank
Coldwell Banker Schneidmiller Realty - Coeur d'Alene, ID
Your Coeur d'Alene & North Idaho Real Estate Pro

Unless they are in a "Different Time Zone" or someone has died or was seriously injured, while we were under contract,  it is just plain rude to call to do business at 10:00 at night.  The acceptable cut off is 8:00 pm.  The customer/client that expects otherwise is probaly someone you don't really want to do business with.  They are usually rude, demading, unreasonalble, disrespectful, unappreciative and  "DIS-LOYAL."  They will chew you up and spit you out at whim.  And, if you do kill yourself trying to meet every single one of their unreasonable demands, they wont even bother to give you a "Thanks"

Mar 16, 2013 05:40 AM
Terri Woods
Benton, Linn and Douglas Counties - Days Creek, OR
Selling Homes and Land in Oregon

I have two different schools of thought. I have learned the hard way to not let real estate dictate my life. But I heard a line from a very very wise agent.  She tells her clients that if they are up in the middle of the night with some concern or worry, to please call.  If she (the agent) is up, she will answer. If she is not up, then it will go to voice mail and she will get voice mail first thing in the morning.  Many times the client just needs to get some concern voiced, then they can go to sleep. This agent has said that no one has every called her that late, but they have the peace in knowing they can.  :) Thanks for the post.

Nov 01, 2013 05:37 AM