I saw this question posted over on the Trulia Q & A forum by a client. It was interesting to see what other agents had to say about this issue. Some said it was okay to call them anytime, and that if they were awake, they would answer, even if it wasn't urgent.
What? Really?
Others said that if it was after 10:00 pm they wouldn't respond unless it was an emergency. The only real estate emergency I can think of is if we are in the middle of negotiations and are approaching a deadline. Then again, I try not to let 10:00 pm become a deadline for anything.
Last year I remember a conversation I had with another agent in my office. He told me that his phone rang at 11:30 pm one night. He was awake and wasn't doing anything, so he answered it.
He said that the buyer was thrilled that somebody finally answered one of her calls. She said that she had been calling agents for a few hours and couldn't get anybody to answer. She then made some remark about how most agents are lazy and she was glad to find one that was HUNGRY and READY TO WORK! Yeah. Okay.
I was curious to see how this transaction would go, so I followed up with the agent throughout the process. He said it was a nightmare. This buyer called and texted day and night. She was impatient, unrealistic, incredibly demanding, and was the worst client he ever had. (Um.. you didn't see that coming??) This agent worked his tail off and the deal never closed. The buyer blamed and fired him and went on to call on other agents. Probably at 11:30 at night again.
Don't get me wrong. Amanda and I work our butts off and will do whatever it takes for our clients, but we lay out expectations up front. If it's 11:30 pm and you think of a question for us, email us. We will get back with you first thing that next day.
If we are in the middle of negotiations and it runs late into the night, so be it. We will work through the night if that is what is called for. But... if it's 11:30 pm and you are calling multiple agents to see who will jump through hoops to earn the honor of being your agent... keep on calling.
In my opinion, it's a simple matter of respect. It goes both ways.
Agents: How late do you take calls?
Clients: Do you expect your agent to be available 24/7? What are your thoughts on this?
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