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I saw this question posted over on the Trulia Q & A forum by a client. It was interesting to see what other agents had to say about this issue. Some said it was okay to call them anytime, and that if they were awake, they would answer, even if it wasn't urgent.
Others said that if it was after 10:00 pm they wouldn't respond unless it was an emergency. The only real estate emergency I can think of is if we are in the middle of negotiations and are approaching a deadline. Then again, I try not to let 10:00 pm become a deadline for anything.
Last year I remember a conversation I had with another agent in my office. He told me that his phone rang at 11:30 pm one night. He was awake and wasn't doing anything, so he answered it.
He said that the buyer was thrilled that somebody finally answered one of her calls. She said that she had been calling agents for a few hours and couldn't get anybody to answer. She then made some remark about how most agents are lazy and she was glad to find one that was HUNGRY and READY TO WORK! Yeah. Okay.
I was curious to see how this transaction would go, so I followed up with the agent throughout the process. He said it was a nightmare. This buyer called and texted day and night. She was impatient, unrealistic, incredibly demanding, and was the worst client he ever had. (Um.. you didn't see that coming??) This agent worked his tail off and the deal never closed. The buyer blamed and fired him and went on to call on other agents. Probably at 11:30 at night again.
Don't get me wrong. Amanda and I work our butts off and will do whatever it takes for our clients, but we lay out expectations up front. If it's 11:30 pm and you think of a question for us, email us. We will get back with you first thing that next day.
If we are in the middle of negotiations and it runs late into the night, so be it. We will work through the night if that is what is called for. But... if it's 11:30 pm and you are calling multiple agents to see who will jump through hoops to earn the honor of being your agent... keep on calling.
In my opinion, it's a simple matter of respect. It goes both ways.
Agents: How late do you take calls?
Clients: Do you expect your agent to be available 24/7? What are your thoughts on this?
Amanda and Jared Christiansen are award winning Realtors with Century 21 Bradley Realty in the Fort Wayne area.
Enough about us...
Tell us what you want your real estate experience to be, and we will do it YOUR way.
Buying? Tell us your wants and needs. Let us know how you envision your family living. Tell us what's important to you, and we'll find the community and home that fits what you are looking for.
Selling? Our job is to make you the most money possible in the shortest amount of time. We offer our sellers professional staging, professional photography, and more internet marketing than most. We will also put your home on our weekly television show Sunday mornings on ABC.
We are committed to giving you everything we have to offer. We are both full time agents and will work around your schedule. Do nights and weekends work better for you? NO PROBLEM. We are here to help you.
Amanda can be reached at 260-704-0843, and Jared can be reached at 260-704-0842.
Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers and brokers listed on this site. These real estate profiles, blogs and blog entries are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a house. ActiveRain Corp. takes no responsibility for the content in these profiles, that are written by the members of this community.