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Open Houses - Customer Service...or Self-Serving?

By
Real Estate Agent with Keller Williams - Paint Creek 6501330622

When asked by my potential or current clients, or just anyone in general, what my feelings are about Open Houses, I have a tough time keeping a straight face.  The following can take a seat for now: All you agents who are anxious to jump up and down about how you sold this or that home to a person that just happened to stroll into your Open House and "absolutely fell in love with the place".  I have a few comments about that situation:

   1.  If the buyers were that seriously in the market for a home, do you honestly believe that in this era of technology and bombardment of information that going to Open Houses is their main way of searching for the right home?

   2.  Do you really believe that these buyers would not have discovered this house had you not parked your butt there on Sunday (or Saturday, or Tuesday - because you know that's when the "rich" housewives will stop by) for three hours?

   3.  Oh, please!

Open Houses serve one purpose and one purpose only...to get potential buying clients for the poor sap that is sitting in the house.  Oops, did I let our little secret out?   

If you, as an agent (or assistant), look at this as a productive way to prospect for buyers then I have but one thing to say.  "How much floor time can I get?" 

If your a passive prospector and wait for the leads to fall into your lap, what kind of advocate are you going to be for your listing clients?  Are you going to think while at the Christmas party, "hmmm, Sally just mentioned that her niece was looking for a home.  Boy what she is looking for sounds an awful lot like my listing on Beautiful Lane.  I'm going to get Sally's niece's number and give her a call"?  No, you're going to be at the Christmas party waiting for someone to chase you down, tell you what a great person you are, how much confidence they have in you and "will you put your sign in my yard (because you are my neighbor you know)?".

Why don't we save everyone a bit of time and nix the Open Houses.  As a listing client, you will be saved from:

   1.  Cleaning your home on Saturday night or Sunday morning so it looks perfect.

   2.  Figuring out what to do for three hours on a Sunday (Isn't the typical NFL game three hours?  Can you say, "Some stranger is sitting in my lazy-boy right now"?)

   3.  Your neighbors finally finding out what kind of prescription medication you are taking.

   4.  Your neighbors teenage son realizing that you are on vicodin and putting the bottle in his pocket.

And on, and on, and on...

As a buying client, you're not really spending $3.15/gallon shopping for a home are you?  Use your Realtor's gas, not yours!  We can go see these homes anytime and you don't have to worry about bumping into 10 other people in the "lavish master suite walk-in closet".  You also don't have to worry about the listing agent (or his assistant) hounding you throughout the house showing you how great it is.

As a Realtor or Broker or assistant - Give up the passive prospecting.  Pick up the phone, get in your car and make yourself a star...and a heck of a lot of cash!

Phew.  I feel better now.  Thanks.

Comments (6)

Kevin McGrath
Long & Foster Real Estate Companies- Fredericksburg/Spotsylvania - Fredericksburg, VA
Long & Foster Real Estate Companies

I'm with you. I have heard all the same stories, but have never had one be productive. Now - on the other hand, if I have a new agent - say one that is being groomed to be a buyers agent - then it makes a little more sense. It can be a good opportunity for them to get their feet wet, and it gives me an opportunity to put my sign on the side of the road.

But overall - I agree with you.

Nov 25, 2007 12:36 AM
Kris Wales
Keller Williams Realty - Lakeside Market Center - Macomb, MI
Real Estate Blog & Homes for Sale search site, Macomb County MI

I'm going to comment on your items labeled #1 and #2..please feel free to delete if you like.  It won't hurt my feelings..

1)  Yes.  In my market area this still holds true. 

2)  Yes.  In several instances buyers have found the home I was hosting "Open" and discovered that not only did they actually love it but that their agent did not have it included in their "search criteria" for one reason or another.  

Am I self serving?  Not that I've been told..and I've been told I'm many things over the years.  Do I provide a good service for my clients?  Absolutely.

Your market area and your mileage may vary.  As I said, feel free to delete my opposing comment.

Nov 25, 2007 12:39 AM
Glenn Ginsburg
A Delta Realty of Naples Florida - Naples, FL
Naples Florida Real Estate
Greg - finally an agent that feels the same way as I do.  Open houses are a waste of time.  If the sellers want an open house, tell them - serious buyers will visit the house between the one hour time period for the open house, all others are tire kickers.  Ten years ago I gave up the 3 hour open house.
Nov 25, 2007 12:41 AM
Karen Webster...Grand Rapids, MI Realtor
5 Star Real Estate, Grand Rapids MI - Grand Rapids, MI

Greg, I would have agreed with you a year ago, but I don't agree now.  I had just the situation you sarcastically describe in #1 and #2.  Maybe you had me in mind when you wrote this, I have blogged about it.  Who knows why it didn't turn up on their buyer's agent's search.  It didn't.  The closing is tomorrow.  Sold in less than 30 days.  In fall.  In Michigan.  $330 price range.  Do you think we're going to shout that from the rooftops? 

I'd say maybe it's different on your side of the state if Kris hadn't posted.  FWIW, I have to be somewhere for those 2 hours on a Sunday.  (Normally 2-4p) 

You may be interested in Terry Westbrook;s blog about how he figures he earns $140/hr doing open houses

    http://../230120/Is-holding-Open-Houses

Terry is no dewy-eyed newbie.  He's been successful for 30+ years.

Don't do them, if that's your wish.  I'm not stopping.

 

 

Nov 25, 2007 01:51 AM
Glenn Ginsburg
A Delta Realty of Naples Florida - Naples, FL
Naples Florida Real Estate
Kris - truly curious as to why the buyers' agent did not previously show that property or furnish information to their client about your listing.  Could it be that the commission offerred thru the co-broke was low? Even if low an agent should still give their customer the opportunity to view the property.
Nov 25, 2007 03:12 AM
Kris Wales
Keller Williams Realty - Lakeside Market Center - Macomb, MI
Real Estate Blog & Homes for Sale search site, Macomb County MI
Glenn:  The agent selected a few of the matched search criteria to send to their client - not all of the homes.  Perhaps she felt she was sending too much?  I'm only speculating, I can't speak for the other agents that do this.  (There ARE alot of homes on the market)  I personally send things in the "shorter" version with the photo display if there are more than 15-20 homes, then the client can whittle things down from there on what appeals to them and what doesn't. 
Nov 25, 2007 08:59 PM