We commonly receive calls from customers having problems connecting to the web or email even though that is part of their ISP's support role (we're just easier to call). The usual symptoms are "connection" errors returned by Outlook or "cannot find" errors returned by Internet Explorer.
Before navigating your ISP's support call center you may want to follow these steps ...
- Power down your PC, modem and router (if you have a network). Modems and routers usually have a 12 volt power adaptor that is easy to disconnect.
- Wait a few seconds and plug in the power to your modem. After a minute it should be reset and the lights blinking normally.
- Plug in your router ... depending on the model it should be reset within 30 seconds.
- Turn on your PC and wait for it to fully start up. Try checking your email or viewing a web page.
If this doesn't work give your support techs a call. When they ask you to stop and restart your PC, modem & router you can reply that you have already done that. This will speed up the call and resolution of any other problems.
Remember that you're the boss and your computer is supposed to do what you tell it.
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