You've heard of the Pareto Principle right? If not, it's the 80/20 Rule that economist Vilfredo Pareto developed through his research.

I bet you haven't heard of the 20/50/30 Rule, though... right? It works hand-in-hand with the 80/20 rule for leads and is more centered on lead qualification.

The basic premise is this:

20% of the prospects that you contact will do business with you easily. There are several reasons why, but the rules on handling them are the same regardless.

  1. Get out of their way, and make it as easy as possible for them to do business with you.
  2. They believe what you say is true and have an overall good feeling about you.
  3. They believe you are skilled at what you do and trust that you can deliver what they need.
  4. These types of leads are like Gold - get out of your own way and get to the point.
  5. What should you do? Close the deal!!!

The next 50% of prospects are on the fence. They could go either way, and you have to work with them to make sure they fall on your side of the fence. Here are some ways to help your cause:

  1. Make a compelling presentation with confidence.
  2. Make sure you tailor your presentation to fit their individual behavioral style.
  3. Help break the ice with them, so they actually begin to like you.
  4. Make sure that you communicate effectively the benefits that you bring to them.

What should you do? Close the deal so that you can then move them to the 20% that will do business with you easily.

The last 30% of prospects are problems waiting to happen. Their characteristics are:

  1. They are highly demanding.
  2. Usually have limited respect for you.
  3. You will expend tremendous energy with them.
  4. You will expend huge quantities of time with them.
  5. What should you do? Throw these leads away - the conversion rate is too low, and the energy wasted is very high.
 

10 Comments on 20/50/30 Rule "How to Know if a Lead is Good"

And the 30% want you to pay them!  I agree....throw them back...work with the rewarding people!

11/26/2007 07:22 PM by Nancy Pav (Long & Foster)


Great information, I thought this followed the 80/20 rule more of a second step but you suggest is that it is a diffrent set all together, is that right?

11/26/2007 07:27 PM by Brian Sharkey South Florida Realtor (All Florida GMAC Real Estate)


The stress could be overwhelming when trying to satisfy an insatiable conquest.

Best to move on!

11/26/2007 07:34 PM by Aventura | Bal Harbour | Sunny Isles Beach | RealtorĀ® (SIB REALTY, LLC)


Nice post, but I wouldn't throw away the last 30%. They haven't got "something" figured out yet. Put them on the "back burner" and incubate the lead. You'll know when they're ready, they become part of the 50%. :-)

11/26/2007 07:41 PM by Craig W. Barrett - Hughesville MD Real Estate (RE/MAX 100)


Not only is the bottom 30% a pain in the butt, but normally they are a lawsuit waiting to happen!

11/26/2007 07:43 PM by Daniel Sundberg Foreclosure Specialist (Crystal Springs Real Estate)


Great post and they sound like very accurate statistics.

11/26/2007 07:51 PM by Nancy Moeller (RE/MAX Real Estate Services)


Excellent post...really puts things in perspective.

11/26/2007 08:44 PM by Terry Osburn, Broker Associate (Alain Pinel Realtors)


Great post...I'll love having reasonable rules of thumb to go by!

                                                                                                                                                                     

11/26/2007 09:07 PM by Paige Rausch (Gulf Gateway Realty, Inc.)


It is an expansion of the 80/20.  I really think its not worth doing business with teh 30% in the pain catogory, unless you are new in the busienss or so slow you can cater to the needs of an infant, cuz thats what they really feel like when you are taking care of them

11/28/2007 12:04 AM by Craig Giles (Graham Welch Associates)


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Real Estate Agent: Craig  Giles (Graham Welch Associates)
Craig Giles
Leawood, KS
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Graham Welch Associates

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