Special offer

An Open Letter to Zillow - Clean Up Your Data!

By
Real Estate Agent with RE/MAX Dallas Suburbs TX Broker 0513551

I'm almost to the point I hate talking to people who are searching for homes on the  Zillow website. It's not the Zestimate that bothers me-it's the outdated and bogus data that I despise.

As I research these properties I typically find the property has long been sold or expired. Some agents just don't update their websites while many post these bogus listings on purpose to attract buyers. Not only is this behavior a disservice to consumers, it's a violation of the NAR Code of Ethics.  I do what I can locally by emailing the agents and their brokers, but it's so wide-spread that it can no longer be self-policed.

I realize it's all about driving traffic and selling advertising but it's time for Zillow to take a stand on this issue.

I'm calling on Zillow to only accept data from sources that are IDX compliant or will be updated at least every other day. I know it can be done because RE/MAX of Texas is providing such a feed for all RE/MAX listings in Texas. Zillow should also suspend or terminate the accounts for sources caught posting or feeding bogus listing data to their site.

Zillow has become a major player in the real estate syndication market--it's time they take a stand and clean up their data. If they fail to do so eventually the consumer will learn that their data is flawed and go find other sites that are not.

Until Zillow cleans this up, I will continue to tell all my clients not to use Zillow for property searches. I encourage each of you to do the same.

 

Photo licensed from iStockPhoto

Posted by

 

Tom Branch and Gina Branch, The Branch Team with RE/MAX Dallas Suburbs, service the greater North Dallas suburbs including Dallas, Plano, Allen, McKinney, Frisco, Lewisville, and Carrollton.  While Gina concentrates on traditional listings and buyer/tenant representation, Tom specializes in assisting distressed homeowners to avoid foreclosure.  Tom and Gina have published two books (Achieving Rock Star Status and The Field Guide to Short Sales) and are available for speaking engagements in the greater Dallas - Fort Worth Metroplex. Subscribe to The Branch Team Blog.

Follow Us on Facebook          View Our LinkedIn Profile         

Copyright 2009-2013 - The Branch Team
The Branch Team - Texas Real Estate Broker 547597 | Team Members are Texas Licensed Real Estate Professionals
Tom Branch - National Mortgage Licensing System 341963
  

The Branch Team - Named Top Producers in Dallas by D Magazine

Important Notice: The Branch Team with RE/MAX Dallas Suburbs is not associated with the government, and our service is not approved by the government or your lender. Even if you accept this offer and use our service, your lender may not agree to change your loan. If you stop paying your mortgage, you could lose your home and damage your credit rating.

All information provided is deemed reliable but is not guaranteed and should be independently verified. Properties subject to prior sale or rental.

Protected by Copyscape Web Plagiarism Tool

Comments(54)

Elite Home Sales Team
Elite Home Sales Team OC - Corona del Mar, CA
A Tenacious and Skilled Real Estate Team

Tom

I agree that the data needs to be good to have any ability to predictable results.

Feb 19, 2012 02:25 PM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Tom, you mention their inaccurate listing data and then pair that up with inaccurate value data, but lors of second and third party advertisers.

Feb 19, 2012 07:09 PM
Wayne Palmer
WNC Dreams Realty - Sylva, NC
Eddie Palmer

How about this?  I have a justified $3.75 Million home/estate listed.  Due to a previous agent's incorrect location of the property placing it 5 miles from its true location, Zestimate value is.............$262,000!  All efforts have failed to get a correct value assigned and of course it still shows on hundreds of webpages as all sorts of prices from previous agents.  I have removed the Zillow app from my iPhone.

Feb 19, 2012 09:16 PM
Ciara Brennan
Mass Homes Realty - Hanover, MA

If they want our money to be premier agents then the least that they can do is clean up the data!

Feb 19, 2012 09:57 PM
Tom Branch
RE/MAX Dallas Suburbs - Plano, TX
Broker, CDPE, SFR, ACRE, Plano TX Ambassador

Evelyn #31,

While I agree with you that the agent may not be the cause of the feed, the source of every Zillow listing is shown at the bottom of each listing. I find it's usually a manually entered agent site, a virtual tour feed, or some other manual advertising (Postlets, etc.) done by the agent.

Zillow will also delete listings flagged by their users.

I called a broker of an agent the other day because the agent was showing 359 listings on Zillow and has 1 in the MLS. The rest were poached from other agents and were closed/expired. I'll be filing an ethics complaint if they are still there in a couple of weeks.

It's so widespread that we cannot police it ourselves. Zillow will have to make a commitment to cleaning it up.

Tom

Feb 19, 2012 10:09 PM
Tom Branch
RE/MAX Dallas Suburbs - Plano, TX
Broker, CDPE, SFR, ACRE, Plano TX Ambassador

David #10,

RedFin is a brokerage and has a true IDX compliant feed.

Tom

Feb 19, 2012 10:12 PM
Tom Branch
RE/MAX Dallas Suburbs - Plano, TX
Broker, CDPE, SFR, ACRE, Plano TX Ambassador

Eddie #37,

Have you reached out to Brad at Zillow?

Tom

Feb 19, 2012 10:13 PM
Shuki Haiminis
Lofts.com - Boston, MA

I see I am not the only one where this is a problem.

 

One of the issues for us is that our clients think we are holding something back or lying about a property being available because they see it on Zillow or another site.

 

Feb 19, 2012 10:14 PM
Sam Miller
RE/MAX Stars Realty - Howard, OH
Knox County Ohio Real Estate Specialist

The data on Zillow is a mess!!!  We have over 20 active listings that are showing up with the wrong street address and we have checked the listing feed provider and the feed is being sent to Zillow correctly.  

Feb 19, 2012 10:40 PM
Jerry Van Pelt
Coldwell Banker Residential Brokerage - Plano, TX

Glad to see I am not the only one with this issue. Trulia also has this problem I have had several calls from agents asking me if I am the listing agent for a property when they saw my Trulia display ad next to the listing. When I said it was not my listing, they told me the listing does not exist in the MLS and their clients had asked about it.

These listings NEVER existed in the MLS in the past three years.

What a mess.

Feb 19, 2012 10:46 PM
Dave Keys
MOVE UP in Google Search Learn How Here - Brea, CA
Chief Search Strategist Real Estate SEO Expert

Zillow "succeeds" because of the old PT Barnum adage. I don't think they're going to stop.

Feb 19, 2012 11:02 PM
Dominique Britton
GoHomeToAtlanta.com Realty LLC - 678.250.5022 - Buford, GA
Experience the Difference in Real Estate Services

I agree, Zillow needs to get it together. The "Zestimate" on properties is laughable. It is very frustrating when clients feel that can rely on this information and it's incorrect. It is even more frustrating when they swear a home is available, when it is actually under contract or off the market completely.

Feb 19, 2012 11:33 PM
Chris Smith
Re/Max Chay Realty Inc., Brokerage - New Tecumseth, ON
South Simcoe, Caledon, King, Orangeville Real Esta

Tom, Zillow is in Ontario yet, but unfortunately it probably will be here soon.  Isn't the first, and probably won't be the last...

Feb 19, 2012 11:38 PM
Kim Skumanick
Keller Williams Real Estate - Tunkhannock, PA
Amen Tom! I always smile when a client gives me a list of homes he found on Zillow and then asks me why I'm not showing them. Chances are they are sold, expired or have the same township name...but in a different county 2 hours away from where we are looking!
Feb 20, 2012 01:13 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Someone used a Zillow search on me the other day and didn't even know what the data meant. After I explained it to them, I got the old familiar...OH, I DIDN'T KNOW THAT...I say:  Bring back full service real estate agents...Everything else is a tool. Good one Tom

Feb 20, 2012 02:31 AM
Sally English
The English Team - Atlanta, GA
Sally English Atlanta Real Estate Agent

Tell it brother!

Feb 20, 2012 03:17 AM
Greg Gillespie
GumTree Realty / Genesis Realty Services,Inc - Tupelo, MS
CRS / Broker Owner

The Zillow data in our area is terrible.  I was told that it is up to the agents, and agents only to verify the data that they have. 

Feb 20, 2012 11:11 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Zillow is doing precisely what Zillow intended with it's content, ATTRACTING Googlebot and advertisers.

Accuracy was never promised nor delivered to consumers.  Page views was and is.

Zillow, based on Zillow advertising model is tremendously successful.

 

Feb 20, 2012 06:55 PM
Kevin A. Guttman-Author, ReverseMortgageSpecialist
NMLS #384936 - Colorado Springs, CO
877-251-9709

Zillow can be great or not, depending upon the area. I think they draw info from the county assessor, so if that data is not up to date, zillow won't be either. It can be frustrating for sure!

Feb 21, 2012 10:07 AM
Lana Robbins Realtor ® Licensed Real Estate Broker
Aloha Kai Real Estate - Clearwater, FL
Licensed in Florida, Washington, and Hawai'i

Hi Tom. Zillow is one of the most annoying websites yet they have managed to monetize our listings. It is unnerving but they are successful. I highly doubt they aspire to be accurate or precise. Profitable... definitely.

Feb 22, 2012 01:57 PM