So yesterday I posted a list of services that people should DEMAND from their real estate agent.  This was directed to clients using a Realtor to purchase a home, not to list one.  I received several comments on this site and a couple of other syndication blogs I use.  Many agents thought that the list was a good reminder of what should be done and many non-agents had things to add to the list.

If we as agents are going to earn 10-20k in commissions on the buy side of a transaction, what services should they be offering?  I am talking about pre-closing services, not a big gift after closing.  Now I know that most of what we do involves prospecting and generating referrals and this should be included, but what do we do for the client? What do you do to earn that money?

Again I am only talking about the BUY side of the transaction.  What should your clients expect from you?

 

3 Comments on What do your Clients expect from you?

Besides driving them around and letting them into houses, my clients expect me to have the answers to their questions.  This usually means that I have to preview weekly to stay current on the local market.  This way I am able to talk about how this or that home compares to another and to communicate pricing effectively.

11/28/2007 04:37 PM by Jennifer M (Windermere)


Great Point!  Market knowledge and statistics was on the list froim yewsterdays post.  I recieved this comment on another blog.......

"...excellent information. May I add that one also needs to be careful not to fall into the trap of feeling like you "owe" the real estate agent anything for helping you. Selling homes is their business and though you may be grateful, you certainly don't have to fawn over them as many do when a sale is made."

 

Are we really resorting to guilt to get our clients to buy a home?

11/28/2007 04:46 PM by Jonathan Martin, Seattle Real Estate Agent (Windermere)


There is a post somewhere on Active Rain that I read recently that does an excellent job spelling out what a buyers broker does to earn his money;

1) location knowledge.
The agent should be able to select the right location for the buyer based on the buyers needs ie, know your service area and know your client,

2)negotiation skill
a skilled agent can save their customer more here than the commission.

3) closing facilitation
Thats the after contract work that needs to be dont to move a deal from contract to closing

 That same post I referred to above, also discussed the risk involved in our business. Everyone we work with does not result in a commission. Our commission structure is designed so that the deals that do close compensate us for those that dont. The feeling that we are entitled to a commission everytime we help someone or that we got cheated when a client changes their mind or decides that they are more comfortable with another agent is just wrong. But thats another rant and should be the subject of a post of my own.

11/28/2007 07:13 PM by Ron Parise (LocateHomes.com)


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Real Estate Sales Person: Jonathan Martin, Seattle Real Estate Agent (Windermere)
Jonathan Martin, Seattle Real Estate Agent
Seattle, WA
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Windermere

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