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Was it a Risk Worth Taking?

By
Home Stager

You will never guess what I did today.  I staged a builder's model with out their permission.  Yep, that's right.  I did it and it was fabulous.

This morning I met one of my partner agents at a builder's model to pick up some accessories that I had left at one of her listings that recently sold.  She was at the model covering for the listing agent who was out of town.  She had five hours to kill, so we figured if I picked it up there I could keep her company for a while until a buyer stopped in.  She told me the model was also being staged, so it might be interesting to see what others are doing, yada, yada, yada.

Anyway, I get to the house and am astonished at what I see. Furniture in the wrong place (the sofa was half blocking the patio door), no accessories except what was haphazardly placed on the kitchen counters, pillows thrown in a pile on one bed, the other bed had no bedding at all - just plastic wrapped mattresses - it was atrocious.  My partner agent was not happy with the condition of the model and was planning to try to get the place in order herself, thinking I would not be willing to risk doing it for free.

The model itself is well built, nice layout and if had looked better I would say reasonably priced.  It turns out that the builder owns all of the furniture and accessories but my partner agent did not know who he uses to stage them.  The listing agent was planning to do what he could, but had not gotten it done before the model was open to the public. They had moved all of the large pieces in, thrown around a few other items and stopped there.  Why, I do not know.

Well, the stager in me took over and I just couldn't keep my hands off the place.  The agent and I moved some pieces around - and after discovering the garage was full of the missing accessories - got to work on dressing the place up.  And hour and a half later, the place was completely transformed using just what was already on the premises.  There was even a ton of stuff left over.  And it looks FABULOUS!

I didn't hang any artwork (though I could have - I keep a hammer an nails in my car) because I didn't have permission to move a sofa, let along damage the dry wall.  I could have taken pictures, but decided - again - I didn't have permission to do it let alone add it to my portfolio. Nevertheless, it shows much better this afternoon than it did this morning.

My partner agent was thrilled to be showing it in its new condition and fully intends to pass my card along to the listing agent and whoever else has any pull with the company. So, I figure I will either get an angry phone call from someone who has very bruised toes or I will get be going back to hang artwork.  ;)

What do you think?  Was it a risk worth taking?

Comments(21)

Fernando Rosado
West Palm Beach, FL
561-906-0050 or 561-840-8950
Kimberly ~ Hmmm.... Im going to play devil's advocate. Since the agent covering did not really know what the staging plans were. Im not sure I would have moved anything. What if the stager was to come back to finish the job ???   Its a delicate situation. Unless the person working on the staging had things dropped off then planning to come at a later time.
Dec 01, 2007 12:11 PM
Kimberly Wester
Valparaiso, IN

Maureen - I'm happy that their listing will show better - I just hope they see it the same way.

Fernando - You are not playing devel's advocate at all. I said myself I may have stepped on some toes and highly offended someone.  However, nothing I did was permanent and can easily be changed.  That is another reason why I didn't hang any artwork.  That is not so easy to change. 

As a professional stager, if this was my account I would not have been happy, but on the other hand if I knew the inventory was to be placed in the property on Thursday and the property was to be open to the public on Saturday, I would have made sure it was in showing condition on Friday.  It should never have been allowed to show in that condition.  I guess I am just a perfectionist that way.

 

Dec 02, 2007 04:16 AM
Gary Barnett
Home Matters - Indianapolis, IN
Home Matters Property Stylist Group, Indianapolis

Hello Kim, I'm thinking the only negative consequence would be that you may have wasted your time.  You might want to send the builder a note that kinda goes "I was at your model with my agent and noticed that the home was not prepared for buyers and I just could not help myself and I staged the home. I am Sorry if this caused you any problem, I just thought I needed to help my agent by having the home in a show ready condition.  Again I apologize if this was not appropriate."  This will disarm him and at the same time you certainly get his attention.  How can that be bad.

Dec 02, 2007 08:10 AM
Kimberly Wester
Valparaiso, IN
Gary - I may have to write that note.  I found out today that the daughter is the one that generally stages the properties. Sending a preemptive note may set the daughter at ease if she is offended, though according to my source I may get a call of thanks.
Dec 02, 2007 08:34 AM
Elaine Manes Gage
Home Staging Online Services - Denver, CO
Staging done ONLINE!

Kimberly-

It just seems to be the nature of our personalities, that we cannot accept places looking bad, when we have the talent to make them look great!!! No matter what the consequences, you followed your instincts, and you would probably do it again and again. You have a gift and you wanted to share it. Nothing you did couldn't be undone. Good luck...I hope you get GOOD reviews!!!

Dec 02, 2007 08:41 AM
Kimberly Wester
Valparaiso, IN
Elaine - I hope it is well received, too!  You are right - if I had walked away from that house and left it the way it was, I wouldn't have been able to sleep.  I would have been on the phone first thing Monday offering my services only to be turned down because their daughter does that for them.  At least this way I showed them what I could do and they know who to call in a pinch.  At least that is what I keep telling myself....
Dec 02, 2007 01:30 PM
Kathy Alexander
GreatStages Home Staging and Redesign - Vancouver, WA
Home Stager Camas WA, Home Staging Southwest WA

Kimberly, you really must let us all know how this turns out on Monday! You have guts, kiddo! I would have been too afraid to tackle the job on the spot, but I might have sent a note or called. I would have mentioned the wonderful accessories, furniture and floor plan and then told him that in just an hour or so I could complete the transformation.

One last thought, what would you have done if an accessory was accidentally broken or the floor scratched while moving the furniture? I am such a worrier...

Dec 02, 2007 04:58 PM
Susan Peters
Dove Realty Inc. - Seattle, WA
The Better it Looks the Better it Sells

Kimberly,

I know exactly how you feel. It's almost impossible to keep your hands to yourself when faced with a room in disarray.

Dec 02, 2007 05:12 PM
Kimberly Wester
Valparaiso, IN

Kathy - I totally threw caution to the wind and decided to let the chips fall where they may.  At the very worst the builder has a great looking model and it didn't cost him anything.  As far as the accessories and floors go, there was very little that was breakable and there were no wood floors.  Had anything been damaged, I would have without a doubt paid for replacement or repairs.  Luckily that was not an issue.  I will let you know if I hear anything.

Susan - YES!  Though oddly enough, not in my own house...;)

Dec 03, 2007 12:53 AM
Anthea Click
Fresh Perspectives - www.InsideNashvilleHomes.com - Franklin, TN
Nashville Home Stager - Selling Nashville, TN homes quickly!
Kimberly,
Sometimes it is just so hard to control yourself. Way to go! No matter what happens - you have built an even stronger relationship with your agent.
Dec 03, 2007 01:55 AM
Phyllis Pafumi
ReStyled to Sell Home Staging New Jersey - Old Bridge, NJ
ReStyled to Sell Staging Homes NJ

Oh MY GOD Kim that is hysterical, I could just see the steam coming out of your ears when you entered the home and then once you start rearranging and finding "treasures" you must of had a ball. I would love to know what the builder thought> I just hoped the REAL STAGER was not coming back with accessories, etc. the next day, can you imagine?

Good for you and what a great testimony to the dedication you have to help sellers.

Phyllis Pafumi

Dec 03, 2007 03:26 AM
Abby Roselli
ALR Home Staging and Showcasing, LLC - Staten Island, NY
Staten Island Home Stager

That was too funny!  (I don't know that I would've had the nerve, but good for you!!!) 

 

Dec 03, 2007 03:42 AM
Kimberly Wester
Valparaiso, IN

Anthea - That agent and I already have a pretty strong realtionship and that is probably why she let me do it.

Phyllis - I don't think there was any steam, but my jaw still smarts from when it smacked the floor.  I would love to know what the builder thought, too, but I haven't heard anything yet!

Abby - Afterwards I was pretty surprised by my boldness, I must say.  I find it rather amusing myself, but then I haven't gotten any feedback.  I may not be amused in a couple of days.

Dec 03, 2007 04:18 AM
Steve Dalton
219-465-8352 - Valparaiso, IN
Northwest Indiana Home Builder

Sounds like it worked out perfect. 

Congratulations by the way on being featured: Northwest Indiana's Best Blogs - 48 Total twice I believe

Dec 04, 2007 08:42 AM
Kimberly Wester
Valparaiso, IN

Steve - I don't know if it worked out perfect.  I haven't heard one word from anyone about it yet.

Thanks for the nod to my blog(s).  Too bad we don't have more competition, eh? 

Dec 06, 2007 01:28 AM
Elaine Manes Gage
Home Staging Online Services - Denver, CO
Staging done ONLINE!
AHHHH!!! Are you going crazy? I have been waiting to hear how this turned out! Maybe NOT hearing anything is a GOOD sign! Anyway, hang in there! I've never heard of anyone being arrested for illegal staging!!!
Dec 06, 2007 01:52 PM
Karen Dembsky
Peachtree Home Staging LLC, Home Staging in Atlanta, GA - Peachtree City, GA
Atlanta Home Staging

Hey Kimberly; have you checked back in?  Last I heard , it's sold! You know, looked so fabulous and all!

:-)

 

Great job!   

Dec 06, 2007 02:02 PM
Cindy Bryant
Redesign Etc. Home Staging - Houston, TX
"Houston Home Staging Pros"
Absolutely, you'll get a lot of recommendations from it!
Dec 06, 2007 03:02 PM
Julianna Hind
eXp Realty - Tacoma, WA
REALTOR, 206-679-4768, Tacoma Federal Way, Auburn, Kent, WA
I really want to hear the rest of the story! I hope the builder doesnt get the impression staging jobs are free and stagers in your area are desperate!!! isnt there some saying about milk and a cow?
Dec 06, 2007 03:29 PM
Kimberly Wester
Valparaiso, IN

Elaine - The fact that no one has called to yell at me is probably a good thing.

Karen - Wouldn't that be great?  I thought I would give it a few days and those have passed.  I can't ask my partner agent because she left for Ehgland on Wed.  I may give the listing agent a call today.

Cindy - that would be awesome!

Julianna - As soon as I have an ending I will let you know.  I know what you are saying, but I did leave the agent with a quote.  I told her if they ask , it would have been $xxx for this particular job.  Hopefully they know it is not free, but reasonable.  I also made it clear that I just couldn't leave the house in that condition - not that I was desperate for the work.  If I was desperate I would have sent them a bill.  :)

 

Dec 07, 2007 12:21 AM