Special offer

Sorry for the offer, but....

By
Real Estate Agent with Realty Station

I read someone else's featured post today, and found many of the comments very interesting, almost as interesting as the blog post itself.  There are so many things in real estate that frustrate us, but before we rush to judge, I think we should all take the time to realize that there are always two sides...

Mr. Seller's Agent,

I am submitting a very low offer on one of your properties.  Please, do not be offended, or angry, or upset with me, the agent, for submitting this.  Also, please do your best to help your sellers not be angry or offended.  Allow me to explain...

Please know that I have tried and tried to re-educate Mr. and Mrs. X on how real estate works here in America, but I just can't do it.  They will not accept a different way of thinking.  You see, they have only been in our country for a little over two months.

woring with international clients,realty station,bremerton,kitsap,bangor,silverdale,central kitsapTheir culture is very different from ours, even and especially the business culture.  In their world, it is expected that people will bargain.  When they hear the price, they normally offer half of the asking price. This does not offend the seller, and is expected - the seller are surprised if they offer more than 50% the first time.  Now, they are asking to see homes that are a little higher than they can afford.  Again, this is normal in their culture.  Sellers price things properly, so they have plenty of room to negotiate.

Like I said, I have tried to teach them the way we do things, but they can not accept all of our ways just yet.  I am actually really thankful that they are only offering 12% less than the asking priced.  

Also, they have not yet learned that they can't trust everything they hear on the news.  Therefore, they understand that it is a buyer's market, and that buyers should be making really low offers right now.  Even if it is not true in our area (as you and I know), they can not comprehend that the media may not be accurate. They heard that on CNN, so they are having a hard time accepting anything different.

I must admit, I feel a little bad for them.  They are a bit overwhelmed, since they now have to use a language that the learned and practiced only with other members of their culture in high school.  Imagine yourself in the same position.  Remember the two years of Spanish or French you had in high school?  Now move to Spain or France.  Now, after 15 years. 

So you see, I would really like to find them a home, because they are really good people.  However, I also need to put a deal together for myself.  I am a single dad, and have been in the business for three years.  I have never experienced a market like this before, and I am having a difficult time making ends meet right now. I can not afford to fire these clients, no matter how much of my time they take.

Again, please do not be offended by this offer.  I would have just called you on the phone, but the last time I did, a very experienced agent was quite rude to me and told me to put it in writing, and not to ever call her again until I had it in writing.  I did not want to offend you that way, so I do apologize if this is a waste of your time.

With respect,

Struggling Sam, real estate agent

Comments(10)

Ann Heitland
Retired from RE/MAX Peak Properties - Flagstaff, AZ
Retired from Flagstaff Real Estate Sales

Understanding and respecting people from other cultures is important.

Dec 02, 2007 02:52 PM
Robert Huntsinger
Empire Realty - Upland, CA
Empire Realty Upland, CA - Full Service at a Discount

I use to sell cars in Hawaii in a previous life and many of the people from certain asain countries would come in and offer around 50% of the asking price.  Once we finished negotiating everything would go OK but your right, some cultures are built on negotiation.

Take care!

RJH

Dec 02, 2007 03:11 PM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services
I think it is important to understand cultural differences - - at the same time, those from difference cultures need to be educated about the sellers in our culture.  It certainly can be a challenge.
Dec 02, 2007 03:29 PM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552
Marlene, thanks for the insight.  My own philosophy is to counsel sellers not to throw the baby out with the bath water when they get a low offer.  Just make a counteroffer.  Don't get huffy.  It's not personal.
Dec 02, 2007 03:37 PM
Jonathan Benya
The Benya Group - Waldorf, MD
The Benya Group
Yor blog has hit my thoughts exactly- and you've worded it in a way that I could never manage to do as well on my own, thank you for writing what I've been thinking!
Dec 02, 2007 03:46 PM
Marlene Scheffer
Realty Station - Bremerton, WA
Realtor to Kitsap County, WA

Ann, I agree, especially these days.

Deborah, what makes it even harder is that every culture is different, and unless you are marketing to a certain audience or are in some specific parts of the country, there are only a few cultures that you will deal with on a regular basis.

Robert, it appears that you have experienced this many,many times....

Joan, I agree with your assessment as well.  It is a challenging tightrope to walk, that line between expecting too much change from other people and keeping our own unique culture, a culture baed on so many different cultures

Brian, yes, and it is extremely difficult to keep the seller from being offended if the listing agent is already offended.

Dec 02, 2007 04:58 PM
Jim Mazziotti
EXIT REALTY BEND - Bend, OR
Exit Realty Bend

Have you considered referring them out to an agent familair and perhaps part of their cultural beliefs?  Perhaps their working with an agent that located to the United States and was from their same country could assist them better. 

No racial or cultural bias here, but some cultures feel much better working with those sharing or having had experienced the same belief systems.

 

Dec 02, 2007 05:59 PM
Kris Wales
Keller Williams Realty - Lakeside Market Center - Macomb, MI
Real Estate Blog & Homes for Sale search site, Macomb County MI

Marlene, I come across the same thing occasionally here.  I handle the low offers just as I do with all of the low offers:  I explain that offers for real estate need to be in writing.  I also caution them that a seriously low offer may offend the seller and not bring a counter offer.  If people still want to proceed - I proceed.  We put it in writing and I then present it.  No apologies - simply present the offer.  I fully understand the cultural differences and try to bridge that gap with sensitivity and good old fashioned honest conversation with my clients.   

Thanks for pointing out an area of the "low offers" that  many forget about Marlene.  

Dec 02, 2007 07:53 PM
Melanie Ross
Coldwell Banker Solano Pacific - Benicia, CA
Benicia CA & Vallejo CA Real Estate, 707-319-2828
There are always two sides and sometimes three or four.  Important we try to see it from all sides!
Dec 03, 2007 12:53 PM
Scott Wall
StoneHouse Realty, Inc - Bristow, VA
Dealing with buyers is not just a cultural thing.  Buyers can be confused, lost, stubborn, etc regardless of their original country. Be carefull of that your own biases don't cloud the situation.
Dec 03, 2007 01:26 PM