Ever have bad news turns into Good News!!!

I own an old victorian home that housed my old office on the first floor and an apartment residence upstairs. It's quaint, slate roof, over 100 years old, charming, and attractive...my old office was only about 750 sq. ft.

When I first opened Patriot Land Transfer, my title agency, back in 1996, I had the heating system upgraded to include two separate high efficiency gas fired furnaces...one for the upstairs residence, and a seperate one which included central air for my downstairs office...seperate gas meters and all!!! Get the picture?

Well, about a month ago I get a call from the local gas and electric company advising me that new meters had to be installed as the old ones were defective for some reason. I make arrangements to facilitate the meter replacement, and all is again well!!! Just in time for the upcoming heating season!

The other day I get a bill for gas, in the amount of $13,400.00... yes all the decimal points are in the right position. My son in law who is also operations manager, goes bonkers over the new bill and immediately the next day begins to make some urgent phone calls. After many hours on the phone with several different representatives, none of which were willing to concede that possibly an error had been made that needed investigation.

Finally, he was able to get someone on the phone who was familiar with these type occurrences...who assured us the matter would be looked into ASAP.

The very next day this same extremely capable customer service rep called us back to confirm that not only was there an error made resulting in them issuing us a new bill, but the bill which formerly had us owing $13,400.00 was being corrected to show a credit back to us for over $400.00. You see the defective meter was replaced because it was over-calculating gas usage at the building in the first place!!!

Now we're fighting over who gets to spend the rebate!!!