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The Flip Side About REO Agents

By
Real Estate Agent with Douglas Elliman Real Estate in Babylon NY

lindenhurst ny reo homes for saleThe Flip Side About REO Agents

Real estate agents and consumers think being an REO agent is the best thing since sliced bread. They make tons of money, fast. Think again.

I had the pleasure last August in helping one of my buyers buy an REO property. I also had the pleasure in speaking with the REO listing agent frequently during and after the home went to closing.

One night we were on the phone from 9 PM to
1 AM talking about REO properties
and what it entails before they go onto the market. I got one heck of an education!

She tells me that she has 16 homes she hasn't even listed yet because they are all occupied. If not once a week, then twice a week she visits each home to see if anyone vacated, takes photos and leaves. The amount of time to visit each home per week is the decision of the asset manager. It will be a year or so until the occupants are evicted so imagine going to visit 16 homes at least once per week all over Long Island. That would drive me batty! This is why REO agents have a team of agents to help with scheduling showings, taking calls and handling the paperwork for the office.

When a home is occupied, they are in the process of being evicted. Judges are not moving fast in evicting people that claim they have no where to go so the eviction case gets set back. This is one main reason why the foreclosure process in New York takes 2 to 4 years to complete.

Once an eviction is definite, the sheriff goes to the home with the REO agent and that agent has to take a photo of the occupants being evicted. The REO agent also has the restoration company there as well. Once the occupants are gone, the restoration company changes the locks, the REO agent gets the utilities into their name, and the home is winterized. 

After the foreclosed home is on the market, the utilities stay in the REO agent's name and they pay for these bills each month. Now, they are supposed to get reimbursed by the bank. This one particular agent gets reimbursed about every few weeks for expenses. I do know of a few REO agents that have not been reimbursed and are owed up to $15K in expenses each and this is on sold REO properties. They won't see that money ever. From what I am told, that is not the norm.

In order to be an REO agent, you also have to pay for the websites in order to upload offers to the asset managers on each of these homes. That can cost the REO agent $50 a month or hundreds a month for each website. We are talking thousands of dollars a year.

As real estate agents, we all know REO agents make their money based on volume. They have to or it wouldn't be worth it. On Long Island, an REO agent has REO homes all over, not just situated in one town. Right now, there are 8 REO properties for sale in Lindenhurst NY. Two are listed with one broker, 3 are listed with another and the other 3 are all with separate brokerages. One of those brokers I know has REO homes all over Long Island.

I am sure what I have written is the just the tip of the iceberg. After knowing what I know, I wouldn't have the time to list REO homes. I'd rather sell them to my buyers!

Comments(70)

Roger Newton
Roger Newton Real Estate - North Plains, OR

Don't forget that the commision is often as low as half of what you make on traditional listings.

These houses are often the most beat up, and may sell for a very low price.

We get to deal with past owners and tenants, squatters, and vandals.

This can be a lot of work for little money.  I like REO, and I will continue doing this, but it is not a lot like traditional real estate.

Mar 01, 2012 12:13 AM
Thomas McCombs
Century 21 HomeStar - Akron, OH

But for many Realtors, it is better than nothing.

Mar 01, 2012 01:52 AM
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

We also have heard from several REO agents who are losing money on homes -- if they do enough they make money by the volumes of course -- but one needs deep pockets to be in the REO game it seems.

Mar 01, 2012 02:11 AM
Debra Miller
Bella Real Estate - El Dorado Hills, CA

Thank you so much for this post! I think it is interesting how some people (Agents)still don't get it! Yes, while it's a stream of work, it is not for the faint at heart or those that don't want to work really, really,really hard for pennies on the dollar! You do not always get a full commission either. It is a learning experience and one that I will keep doing for as long as they are around!

Mar 01, 2012 02:24 AM
Michael Blue
Home Smart Realty West - Encinitas, CA
REALTOR - 760-889-8877, Encinitas/Carlsbad

Besides the inspections and the reports required, the money outlay I would like to sugguest buyer agents to email the REO list agent.  Agents calling with low ball offers and wanting to justify when I may have 4 other offers near market is a real time eater.  I have not had the luck to have so many REO listings to be one of the bad agents we read about. The right amount of employees to handle task with the proper systems in place will make a shop run smooth.  And just to add, the biggest best REO agents in my area were not top producing agents in the regular market.  Some of the worst REO agents were not that good at regular sales either, so go figure.  REO is a breed all itself and from my experience top producers have not made the best REO list agents.  No offense intended.

Mar 01, 2012 03:08 AM
Jack Snyder
Loan Originator in Orange County for Nations Direct Mortgage, LLC, NMLS #109738 - Equal Housing Lender - San Clemente, CA
Loan Officer, San Clemente, Orange County, CA.

I'm amazed, usually banks are so eager to help and easy to work with. Oops, that's us mortgage brokers I'm talking about, the banks are acutally a pain in the arrears.

Mar 01, 2012 03:40 AM
Debora Nichols
Residential Sales, Purchases, Investors, Vacation Homes - Phoenix, AZ
Realtor Anthem,Phoenix,Scottsdale,Glendale,Peoria

I have been on a team that has been doing REO's for 4 or 5 year. It is not a piece of cake like most other agents think it is. The occupied properties, cash for keys, utilities in our names, the deposits, the weekly inspections, the monthly status reports and BPO's, the out of pocket money waiting for the bank to reimburse, I repeat, it is not the piece of cake others might think it is. It is a way to make a living in a transistioning market. If I had to do it over it ........ not a chance.

Mar 01, 2012 04:39 AM
M.C. Dwyer
Melody Russell Team at eXp Realty of California, Inc. - Felton, CA
MC Dwyer-Santa Cruz Mountains Property Specialist

Valuable information to share, Jackie, and all the commenters' experiences too.    I prefer to be a buyers' agent for the REO properties because of all these factors.

Mar 01, 2012 04:56 AM
Paddy Deighan MBA JD PhD
http://www.medicalandspaconsulting.com - Vail, CO
Paddy Deighan J.D. Ph.D

I ahve felt that lenders are taking advantage of REO agents in many instances...I was unaware of the utilities issues though....

 

Paddy Deighan

http://www.homesavers.pro

 

Mar 01, 2012 05:16 AM
Kimo Jarrett
Cyber Properties - Huntington Beach, CA
Pro Lifestyle Solutions

REO agents, RE agents, they're similar, yet unique and different, however, the only common concern we all have is to close a transaction and the more you close the more you earn, don't you?

Mar 01, 2012 08:49 AM
Jackie Connelly-Fornuff
Douglas Elliman Real Estate in Babylon NY - Babylon, NY
"Moving at The Speed of YOU!"

Hi Kristin, I agree with everything you said. I also list and work short sales. even though those are also a lot of work, there really is no property mangement involved. I swear, my hats off to REO agents for sure!

Hi Robby, I've gone through the same thing. REO agents are not available at times so that is where the team comes in. In my area, a lot of REO homes have sentry lockboxes thank goodness. And sometimes when it comes to making an offer, I hear, "we have a first accepted". Sometimes that is not true. But, most agents in general are good and hardworking people like the rest of us.

Hi Melanie, NY is #1 with how long it takes to process foreclosures. I know about the FHA rules changing. I have a buyer right now processing her mortgage for an REO property. It will close before 4/1. Talk about stress!

HI Nancy, and that is the other problem. The tenants will take advantage because they are living rent free. That is when you really have to feel for the REO agents. And yes, they earn their money!

Hi Michael, Now that was a huge restoration! But in your area that is probably common than here. We have no land to build on and most homes are on much smaller lots unless you go more out East of Long Island. And those referral fees are insane. That is not right.

Hi Sylvia, no they are not.

Hi Ric, I would be selective as well. I love selling REO properties. Sold 2 at the end of last year and I have another buyer now under contract with one since last week.

Hi Roger, REO's are not traditional homes. You got that right. Less money for them and that is why volume is key.

Hi Thomas, you are certainly right. I know there are areas across the country where most of the homes on the market are REO properties.

Hi Benjamin, Volume is key. And also having the money for upkeep and a host of other things is necessary.

Hi Debra, and you are the woman for the job! I'd rather sell them than list them :)

Hi Michael, most times here, we have to fax in our offers, not email them. Or some asset managers want the offers directly so we have to upload the offer onto their site like Fannie Mae does. The best REO agents are the ones that allow outside agents to show the homes and to bring in offers. Not wait to bring in their own buyer. That I can't stand.

Hi Jack, love that last comment! Thanks for stopping by!

Hi Deborah, that was my point to my post. Showing others what it takes to list REO homes. It's not easy and requries time, money and a lot of patience!

Hi M.C. I prefer to sell them also. Sold 2 at the end of 2011 and have one under contract this month.

Hi Paddy, they can't let themsevles get taken advantage of but if they don't. then they lose that business. It's a double-edge sword the REO world.

Hi Kimo, yes, the more you sell, the more you earn. REO's are different. To make money there, it needs to be higher volume compared to traditional resales.

Mar 01, 2012 09:34 AM
Bill Reddington
Re/max By The Sea - Destin, FL
Destin Florida Real Estate

The next wave here is a cooperative short sale. These are a huge amount of work that if the property is not priced correctly it will stay on the market forever. The banks don't budge. Am tired of being married to properties for 6 months or more.

Mar 01, 2012 09:59 AM
Jackie Connelly-Fornuff
Douglas Elliman Real Estate in Babylon NY - Babylon, NY
"Moving at The Speed of YOU!"

Hi Bill, I have a short sale right now where the negotiator isn't budging. I had to tell him today that no one, and I mean no one in my area gets 100% appraisal value whether it's a short sale, REO or a regular resale. It can be tough for sure.

Mar 01, 2012 10:05 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

It may be tough, but I don't know one REO agent getting off the gravey train.

Mar 01, 2012 11:25 AM
Marnie Matarese
DWELL REAL ESTATE - Sarasota, FL
Showing you the best of Sarasota!

"If you choose to be an REO agent then do the job correctly or don't do it all. No one forced these agents to take on these listings and if they choose to front money, clean up buildings and condos and homes that sanitation workers would probably turn their noses up at then so be it. Just because you have a difficult job does not give you license to do it poorly. There is an implied level of competence that comes with being a realtor. When my buyer wants to make an offer on one of these god forsaken properties I expect the same amount of professionalism from the REO agent as I do from any other agent I deal with. I don't recall there being a two-tiered level of Realtors. We should all be held to the same principles and ethics. With the exception of one team in our area, most do not return phone calls EVER, insist on all communication by e-mail, aren't available on weekends, have outdated attached paperwork and information on the MLS and do not put forward the type of image that we all work so hard to project. I respect any and all agents who respect me and when I am expected to tolerate behavior that I would never exhibit, I have no patience for it.

Mar 02, 2012 02:56 AM
Bob Miller
Keller Williams Cornerstone Realty - Ocala, FL
The Ocala Dream Team

Hi Jackie, I agree.  I was doing short sales before most here.  When that all moved to REO I refused.  Instead I moved back to resales which are my bread & butter.

Mar 02, 2012 04:31 AM
Anonymous
Cristina Callegari

Great post Jackie, and Congrats for being featured! I read through some of the comments on here and agree that many REO agents are unprofessional and unresponsive. However, I have had the same experience with just as many conventional re-sale agents being unprofessional and unresponsive, and I could write a book about all the bad experiences I've had with both over the last few years alone. Like in any profession, there are those that are sub-par, those that are average and those that are excellent. 

Mar 03, 2012 12:12 PM
#67
Angie Nwanodi
Evergreen Realty & Associates, Inc. - Rancho Cucamonga, CA
The ACG Group, Realtors®|Standard, Short, HUD, REO

Yes, REO is hard work.  I had a pastor once who preached a sermon summarized thus: 'Don't covet what your neighbor has, because if you had it, you may not equally covet what they have to do to keep it.'

Mar 04, 2012 05:16 PM
Angie Nwanodi
Evergreen Realty & Associates, Inc. - Rancho Cucamonga, CA
The ACG Group, Realtors®|Standard, Short, HUD, REO

REO agents also rarely are paid as much as Buyer's Agents.  Volume discounts, referral fees, etc. often result in unequal compensation.  Check your commission statements on your next REO ... you may be surprised at how little the listing agent receives.

Mar 04, 2012 05:17 PM
Shanna Day Team Leader AZ & UT - Call 480-415-7616
Keller Williams Realty EV (AZ) & Keller Williams SLC (UT) - Mesa, AZ
Top 0.33 of 1% of 79,000 AZ Realtors

Wow - Although I'm not an REO agent, I am glad that I live in AZ and even though it's one of the 5 hardest hit states with distressed properties, we don't go through this with our foreclosures.  It is much easier here.  It did make me realize that REO's are much harder than I thought!   Thanks for the insights.  Angies quote in #70 is fantastic - that's the truth! 

Oct 06, 2012 03:43 PM