Wow! It has been a long time since I went into any business establishment where I was made to feel like pleasing me really mattered to the people working there.
That happened last night at the Kentucky Fried Chicken restaurant in Ponderay, Idaho.
KFC had been closed over the winter and just reopened on March 1. We were glad, since we do like to stop there for lunch on our visits to Sandpoint - or to stop by and pick up a bucket to take home for dinner.
Yesterday we happened to be there at dinner time, so stopped to partake of their buffet (and bring home a bucket for our neighbor, who plans to heat it for dinner tonight.)
The two gentlemen who were serving the public went out of their way to make sure we were pleased - and I listened as they did the same for customers who came in after us. They thanked us numerous times for coming in and invited us to come back. Although we learned that they were "only employees," they behaved as if they "owned the joint" and really cared.
When we left I told my husband that I couldn't remember a time when I'd felt more welcome in any business establishment. It prompted me to call today and get an address so I can write the manager and compliment those two gentlemen.
This service was in stark contrast to a time a couple years ago - when everyone working there was angry. They worse scowls as they took our money, and we could overhear them grousing to friends about being made to wear "stupid looking hats" and work on days and at times that didn't please them.
Kudos to the two gentlemen, and kudos to the manager for hiring them. It was a great choice. (Oh, and by the way, the food was good, too.)