Ever have a waiter in a restaurant that was efficient, polite, said the right things, got the order right, kept beverages refilled but yet for some reason you thought, “They don’t want to be here”?
The waiter did nothing wrong. Yet, something didn’t feel, well, warm, or connected. It was just not an engaging experience.
How did that make you feel as a customer?
Now for the real questions: Have your clients ever felt that way about you? Do you take the time to pay attention and even notice?
Even if every one of your clients loves you, I bet you have colleagues that are just going through the motions or have bad attitudes. Guess what? Those reflect on all of us in the industry. All of us.
Being polite is not enough. Attitude is a critical component of communication. And good attitude is critical to effective communication. Attitudes influence how we see the world and how we interact with the world we see.
We want to be inspired and be around people that are inspired. We prefer to listen to inspired people. We remember inspirational talks and conversations. We’ll even pay to go hear someone inspire us. Yet so many of us don’t consider what we inspire in others or what our attitude looks like to our clients, colleagues, and family.
Attitude is not necessarily the same as enthusiasm (although a good attitude typically has some enthusiasm). I know people that are enthusiastically unbelievable. Their attitude has energy but not credibility.
Attitude is not about false sunshine, unrealistic ideas of success, or fake happiness. No, it is about sincerity, trust, empathy, and effort. You can have a great attitude without acting like a playful puppy every minute.
Want to be heard? What more clients, listings, and sales? Remember that attitude is critical to being heard. Attitude can effect whether or not others believe you, trust you, pay you or even listen to you.
The next few times you dine out, really pay attention to the waiter’s attitudes. See which ones make you want to come back again and which ones don’t. Then for the real test, consider if the waiter wants you back or not.