A simple question, asked many times a day, however, the answer is often ignored. Are we like this with our customers, asking questions but ignoring the answers? Do we think we know everyting already.
Every time I hear that we have two ears and one mouth, so we should listen twice as much as we speak I think to myself I need to do that. Listen more and speak less. My customers need to express themselves rather than listen to me. I need to know what motivates them, what makes them happy, what moves them.
So my goal for this coming year is to listen, to ask more questions which draw people out and give them time to answer. I need to make time for people, and be ready to listen when I sense someone is not OK and needs to talk something through. Maybe if we all made more time for each other we would enjoy life more, feel more connected and smile more. Maybe our customers would understand we care for them and it is not just about the check we get a few days after settlement. If we listened to other agents we may discover what is really important to their client and be able to craft a deal that makes everybody feel good about the result.
So...
If we listen we may discover a better answer.
If we listen we may hear something new.
If we listen we may make a new friend.
If we listen we may save someone's life.
If we listen we may be able to help.
If we listen we may.........what do you think we may?
Nick and Trudy, it really is quite simple but we don't take the time. Thanks for the post