In Toronto, in addition to 311 there is 211 …..
311 is Toronto’s 24/7 customer service phone line for City services, to report a problem or request a City service. These services include water and hydrant problems, potholes and other road problems, property issues and bylaw enforcement etc.
211 is Toronto’s 24/7 customer service phone line for community and social services. These services include information about the nearest legal clinic or language class and also hunger, lack of shelter, abuse and other issues.
Toronto’s 211 service was launched in 2002 and was the first such service in Canada. This information and referral line is free and confidential.
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