How Valuable are Your Trusted Partners to Your Real Estate Business?
Trusted Business Partners are a critical element to every real estate agents practice. Over the years I've had the privilege of working with many trusted partners that would (and still do) go above and beyond the call of duty, time and time again. These are the kind of partners I will continue to use whenever possible. We work as a mastermind team in the best interests of our clients.
I trust my business partners to tell the truth, give wise advice and top notch customer service
Several years ago a lady called me because she was in the middle of nasty divorce and needed to sell her home. She had been referred by one of my long time clients. As it turned out she was forced into using her husbands agent so I wished her well and let her know she could call me if needed in the future to purchase a home. She ended up using another agent to purchase another home for whatever reason.
She called me a year later to tell me what happened and...
Yes, it was odd that she called me to help after not using me as her agent to begin with - of which this whole mess would never have happened in the first place with me on her side because I've got good business partners in place.
Long story short, she bought a home that the sellers had lied about mold and many other issues and she was stuck with a house that she and her young son couldn't live in.
Apparently lawsuits were flying all around and it wasn't pretty and needless to say she was stressed to the max. She asked me for a referral for a remediation expert that was also familiar with what to do surrounding lawsuits and dealing with the court system. I gave her a referral and she's was on her way. I clearly did not want to get in the middle of such a situation but I could give her a referral.
Fast forward another year or so and she called again needing a home inspector she could trust. The lawsuits had been settled, the work had been completed and she needed to make sure all was done properly. And of course I knew immediately who to send her way, Tom Buckhart, as he's the best inspector I've used in over 24 years.
Tom Buckhart Owner of B &A Home Inspections Phoenix Arizona
Tom Buckhart is an extraordinary home inspector and human being. He's gone over and above the normal call of duty many times over. I knew he could help this lady out and do it with compassion and understanding of all she had been through this past few years. And sure enough he did that and then some...
He called me after the inspection and told me about the issues still remaining and how some of the work had not been completed correctly or to code. And then he said, "OMG that poor lady has been through such a tough time I just needed to show her that there are some good honest folks out there. I just couldn't take anymore of her money...I didn't charge her a dime". Tom is the kind of business partner everyone needs on their team.
This morning I received a very touching email from this lady......
Thank you for all your help! You and Tom are extraordinary people and your collective kindness brings me to tears. I'd really lost faith in humanity and personal integrity after all that transpired with the purchase and repair of this house. Now I know there are still good people in Phoenix who have not been corrupted by money and getting ahead.
I know it may seem irrational to even think about selling the house now due to the amount I've put in and the current market, but I've been unable to feel that this is my home and I don't have any positive association with it. That of course might change if I experience sticker shock when it is evaluated.
I do need to find a good and ethical electrician to fix the problems that Tom diagnosed during his inspection. Do you have anyone you can refer? Then I would like to meet with you and see what my options are.
I'll be out of town until 25 March, so will catch up later.
Thank you so much Anna!
I am glad that I had top notch people in place to help out this lady whether she had bought the home from me or not. She had been through hell and back and finally, the nightmare may be over for her. I sure hope so. And we'll see if the time is right to sell her home. She's put over $100,000 into the home and she may need to just sit tight for awhile in order to re-coup her expenses.
Sometimes there can be a good ending and this lady surely deserves one!
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Real Estate and Working with my Clients is my Passion!
I take my clients trust in me very seriously. I'm known for 'telling' it like it is, not what folks might want to hear or think it should look like. Now that may sound kind of tough, but think about it, in the long run if you want to buy or sell a home you need to know the real facts in order to make a wise choice.
If you want the truth and the whole truth, I am the
Phoenix Real Estate Broker for You.
When you are ready to buy or sell a Phoenix Area Home, I will be your advocate, guide, and fierce negotiator. I will work hard to make your buying or selling a home as smooth and stress-free as I possibly can - even if it's a short sale. Guaranteed.
Call me and we'll create a plan of action to buy a home or sell your home!
Sincerely,
Anna 'Banana' Kruchten
602-380-4886
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