The Battle we all Face

The battle we all faceMy computer is fixed.

I blogged on it, Monday afternoon, when support at DELL told me to: "Take Your Computer to Walmart. You all were so kind with all your suggestions and your own troubles with DELL. A few of you have had none and you can be grateful for that.

The mother board arrived on Thursday, 5 days earlier than I was told. My hubby installed it that night and oh no, "the same blue screen".

On Friday, I called Kevin Williams, he does tech support for the Keller Williams office and the manager had offered for him to help me. (No, no decision has been finalized)

After working on it for several hours in my home, Kevin needed to take it to his office to do more testing, but he suspected I need a new hard drive.

Late Friday night, Kevin called and he had it fixed. It was the hard drive, full of junk and several files corrupted.

However, he fixed it and it didn't need replacing.

I have been using my Tablet PC since then and although great for mobility, not great for a desk top work horse. However, I will network the 2 computers together so I am not without my electronic files EVER again.

Tonight it is home and running like a charm.

Peace and TranquilityI am in bliss, and so very grateful to Kevin.

Anyone needing tech support in Ann Arbor, Michigan

Contact: Kevin Williams at Info Tech.

734-385-6183

***Kevin likes to be known as when others give up, he steps up.***

 
This post has been included in Michigan Information Washtenaw County, MI Information Ann Arbor, MI Information
Post is included in group: Techies
Post is included in group: Real Estate Technology
Post is included in group: Posts to Localism

19 Comments on The Battle we all Face

Glad you're up and running without losing everything on your hard drive.  I have sevearl computers on the home network but whenever mine goes down it drives me nuts...

12/15/2007 07:03 PM by Dan Cummings - Connecticut's Running Realtor (Raveis Real Estate)


Missy, I'm happy to hear your saga is finished.  For this time anyway; until the next technology saga happens.  It is a love/hate relationship isn't it.  Love it when it works but hate it when it doesn't.

12/15/2007 07:10 PM by Marchel Peterson Spring TX Real Estate E-Pro ABR (Results Realty)


Missy - that is always a good feeling to have everything in working order. I have most recently lost two of my laptops due to my own negligence that I am lost stuffing myself back in my home office. My desktop is in need of a good cleaning out of old files and update something, it certainly bogs down some. I am lost with out my mobile laptops and know the pain of not having what you are used too. So glad you are back to normal. It's nice to have a tech guy around when you need one!

12/15/2007 07:10 PM by Gilbert Arizona Real Estate - Candace Robinson (HomeSmart )


Missy--Glad you are up and running...We have had to call Dell tech support AND our local tech (Dave the Computer Wrangler) at the same time when something goes wrong. On site support beats the over-the-phone guy everytime!!

12/15/2007 07:12 PM by Teri Eckholm, RealtorĀ® Anoka County MN (Keller Williams Premier Realty)


(No, no decision has been finalized)   Funny how ya knew where we'd go with that one

12/15/2007 07:24 PM by Desiree Daniels, Mercer County, NJ, Real Estate (RE/MAX Tri County)


Missy-Glad you are up and running again.  I have had a laptop for years and finally got a large screen desktop at the office.  I have been spending less time in the office and really missed my desktop.  I am still trying to get my two computers to network though.  One is Vista and one is XP.  They dont' want to talk. 

12/15/2007 07:24 PM by Kim Peasley-Parker (AgentOwned Realty)


Missy, geez, girl!  Get yourself a Mac!  Glad you are up and running, though!

12/15/2007 07:34 PM by Patricia Kennedy (Evers & Company)


Missy, I know your pain! I'm glad your up and running. All's well with the world now!

12/15/2007 07:45 PM by Linda Scanlan (The Real Estate Referral Company)


This is so funny. 

My auto repair shop uses Dells.  One day last year, they couldn't get anything done because the computer had been sent to Dell. 

They bragged that "Dell is the best because, if they send you a computer with a problem, all you have to do is send it back to them and they'll replace it right away."

Based on that alone, I never bought any Dell equipment.   

12/15/2007 07:52 PM by Lenn Harley, Homefinders.com, MD & VA Real Estate


Alrighty then, I am planning to purchase a Tablet PC and was looking at Dell as a first choice.  MMMMMaybe I need to remove them from the list?????

 

12/15/2007 08:01 PM by Doreen McPherson ~ Phoenix Arizona Real Estate (HomeSmart International)


Missy glad all is well and I hop eyou backup on a regular basis. Our company has Dell in all ten offices we must have about 75 all toll. Our Tech's love them and they have had hardly any trouble to date. We have Toshiba laptops and a Dell Desktop. The Desktop is two and a half yrs. old and runs great.

My next laptop will be a Mac.

12/15/2007 08:09 PM by Jay McGillicuddy~Real Estate Broker (Prudential Verani Realty)


Doreen, I don't think Dell has a Tablet. Mine is my motion computer and was started by 2 Ex Executives at Dell because Michael Dell didn't want to fool with them.

Jay, good for you. I am thinking MAC will be my next one too. I may get Mike one for Christmas and transition from it.

Lenn, LOL

Linda, it really is, I feel better than I have all week.

Patricia, I am thinking about it.

Kim, that is terrible I didn't know they didn't talk. Yikes.

Desiree, yea thought I best enter that comment.

Teri, next time, but  there may not be a next time with Dell. In fact, I'm sure it won't be, it's my second one that has not been good, this one in 2006 and one in 2004. The older one my husband has runs fine, it is about 6 years old. Go figure.

Candace, thanks I am so dependant on mine, it has been a hard week.

Marchel, I use to say, You can't live with them and you can't live without them.

Dan, yea me too. It was a tough week.

12/15/2007 09:02 PM by Missy Caulk Ann Arbor Real Estate (Keller Williams Ann Arbor, Michigan)


Since we've been agents, we've lost about 4 hard drives, and have had countless bouts with dell tech support. Not in a while though, he says while knocking on wood, and the good news is we have lost no data yet.

Watched the new bourne dvd last night, and while doing backed up all files for both blogs, our website, and all work folders... took about an hour. And we do that a lot.

Thanks so much as usual for your comments with us. And we really like the graphic here on this one.

cheers, again... 

12/15/2007 09:34 PM by Gary Bolen (CRS) Lake Tahoe Real Estate Information (Dickson Realty - South Lake Tahoe)


Hi, Missy,

Gee.... that KW tech guy sounds like a real asset .... you know where I'm hoping you'll end up!  Glad he was able to help you get back in the groove.  :)  

12/15/2007 11:33 PM by Jan Evett Panama City Beach, FL (Century 21 Ryan Realty, Inc. )


I bet you did a happy dance when Kevin called and said you were up and running :-)

Have you picked up one of those portable hard drives yet for backups?  They are really easy to use!   

12/16/2007 04:20 AM by Kris Wales- Metro Detroit real estate agent-Chesterfield Twp-Macomb County MI (RE/MAX Advantage 1, Inc.)


I am so glad it is working!  That is great and I had heard he is really really wonderful.  That is great Missy.

Now its like you have your own Kase, if you know what I mean.  Not buying a new system is a very good thing.

I love the graphic.

12/16/2007 06:08 AM by Karen Moorhead Ann Arbor Area Real Estate (Keller Williams Realty)


Gary, have you ever used Moxey ? Once it updates it is quick, the first time takes hours.

Jan, :)

Kris, I was thrilled.

Karen, my husband is good with hardware, he use to build computers and worked at UM. However, he hasn't done it in awhile and this was great. Mike would have just bought a new hard drive and transfered files an all day job, during his Christmas break. So I am really happy. The computer runs better than it has in years. I'm still probably going to get a MAC for him and learn it slowly.

12/16/2007 07:25 AM by Missy Caulk Ann Arbor Real Estate (Keller Williams Ann Arbor, Michigan)


Glad to hear you're all fixed.  Boy, it does feel like you just lost your right arm when the computer goes down, doesn't it?  As to Dell, they're great if you're under warranty.  They've come out within 24 hours for me several times, and usually have the right part, based on my conversation with their guarantee people.  If you're not under warranty, it's a different story altogether.  I've experienced both - can you tell?

12/16/2007 10:58 AM by Margaret Woda, Maryland REALTOR (RE/MAX VISION)


You sure have figured out this active rain thing.. I'm a newbie but look for me to be around more often :)

I look forward to doing business together sometime soon!!

12/30/2007 08:46 AM by The Joel Schmidt Team The Fastest growing Team in Livingston (The Michigan Group)


Leave a response…

Name:
Notify me of new comments:
Comment:
What does the graphic say?
 
Real Estate Agent: Missy Caulk Ann Arbor Real Estate (Keller Williams Ann Arbor, Michigan)
Missy Caulk Ann Arbor Real Estate
Ann Arbor, MI
More about me…
Keller Williams Ann Arbor, Michigan

Office Phone: (734) 821-0757
Cell Phone: (734) 216-2822
Email Me
A blog about real estate in Ann Arbor, Michigan and the surrounding area's of Saline, Dexter, Chelsea and Ypsilanti. Connect SF 2008 Blogarama - The Blog Directory View Missy Caulk's profile on LinkedIn

 Subscribe in a reader

website counter
View my page on Real Estate 411
Real Estate Blogs - Blog Catalog Blog DirectoryClicky Web Analytics

Links

Tags (Tag Cloud)

Archives

RSS 2.0 Feed for this blog
ATOM 1.0 Feed for this blog

Find MI real estate agents and Ann Arbor real estate here on ActiveRain.
Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers and brokers listed on this site. These real estate profiles, blogs and blog entries are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a house. ActiveRain Corp. takes no responsibility for the content in these profiles, that are written by the members of this community.
© 2007 ActiveRain Corp. All Rights Reserved