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Need to vent!! Why do most Realtors not call or respond? What happened to customer service

By
Real Estate Broker/Owner with Aston Group - Orange County Real Estate 01451803

Must Vent a bit

What happened to customer service

Its hard enough to work with buyers in this market with low inventory, but some Realtors are making it much more difficult!!

You call, you email, you text them and they never respond!!! Why list a property for your clients when you have no time to service the property properly. It does not take much to send a quick response. I know from experience Realtors who have no customer service or professionalism get a bad reputation in this industry quick.

I do not know what to tell my buyers anymore, there is no excuse for their lack of respect for all others involved in the transaction.

 

I have just gotten to the point of just not showing there properties anymore. Not worth any ones time.

Sad I do not see this issue getting better any time soon

 

 

Comments (5)

Ann Urias
Aston Group - Orange County Real Estate - Irvine, CA
Your Real Estate Concierge

No John, mostly short sale listings, but REO realtors are just expected to do that. I sell both REO's and short sales and I make sure to get back to everyone with in 24 hrs or less.

Apr 04, 2012 06:18 AM
John Cameron
VITUS Realty, LLC - Seattle, WA
Real Estate Investing Seattle Tacoma

I'm with you on that one.

 

Were they bank agents?

Apr 04, 2012 06:19 AM
John Cameron
VITUS Realty, LLC - Seattle, WA
Real Estate Investing Seattle Tacoma

Wow fast comment.  It shows you replied to my comment a minute earlier than when I posted my comment.  I just posted a rant blog on the lazy poor responding bank agent.  Glad to hear you're not one of them.

Apr 04, 2012 06:43 AM
Eric Kodner
Wayzata Lakes Realty: Eric Kodner Sells Twin Cities Homes - Minnetonka, MN
Wayzata Lakes Realty: Twin Cities, Madeline Island

I just picked up a very nice referral in the 400K range from a west coast agent who complained to me that she'd contacted five other agents in my area.  Apparently, I was the only one to return her call.

Apr 04, 2012 09:56 PM
Ann Urias
Aston Group - Orange County Real Estate - Irvine, CA
Your Real Estate Concierge

nice to hear, at least some good things are happeneing from it.

Apr 05, 2012 04:27 AM