I got an email from McAfee - the antivirus protection software company - on Tuesday. They told me that my virus protection had expired.

Normally this would be cause for concern. Who wants to be without spyware and virus protection for their computer?

However, the date of the expiration was 04-09-07. That's 5 years ago!

They tell me my PC is at risk, but did it really need to take them 5 years to show their concern? Have I been waiting all this time for them to contact so I could renew?

There's a good reason that my service expired 5 years ago. I went with another company. Actually, I'm on my 6th virus protection program since then. I don't even remember having them at all - maybe it was a trial version.

Follow-up is good, but it certainly needs to be timely - especially in the technology area where things are changing so rapidly anyway.

 

 

  ──

 

 

For more information on my coaching and educational programs and services, visit my website or go to my other blog "Steve Hoffacker's Home Sales Insights" for additional sales tips, insights, and commentary. Listen to my free podcast messages at "Steve Hoffacker's Happenings."

Steve Hoffacker - Sales Trainer, Author of Sales Books, Commercial Real Estate Broker, Marketing Consultant, Sales Coach, Blogger, Photographer, Motivator, Podcaster, and Teacher. - for Realtors, Real Estate Sales Professionals, Home Builders, New Home Salespeople, Entrepreneurs, Small Business Owners, and Independent Sales Representatives.

© Steve Hoffacker, 2012. All Rights Reserved.

 
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14 Comments on Didn't See That One Coming

APR
06
2012
213,407 Points 5 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

Steve: An excellent example of good customer service run amock! Sounds like their emailsystem is off. LOL
11:50am • #1
631,102 Points 5 Featured Posts Localism Sponsor Outside Blog

Their touch the customer software needs some tweeking.
12:01pm • #2

They're not emailing you because they're sending me all of the reminders everyday. LOL!
12:31pm • #3
1,739,977 Points 20 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Anne,

It's a veiled attempt at making a sale, and it doesn't fly. :)

Steve
12:49pm • #4
1,739,977 Points 20 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

David,

It wasn't personal and it wan't meant to be anything more than sign up again. :)

Steve
12:50pm • #5
1,739,977 Points 20 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Samantha.

Don't know how this passes the spam test, but that's all it is. :)

Steve
12:51pm • #6
728,496 Points 103 Featured Posts Outside Blog Called Shot Master

Hi Steve - I think they're employing some of the same people who handle short sales for the banks.

 
4:19pm • #7
228,392 Points 1 Featured Post Called Shot Master

Really, it took them that long.  Mcfee is out of touch, that seems hard to believe.  Your notification maybe a scam or a virus, no?
4:56pm • #8
1,739,977 Points 20 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Dick,

Wow. :)

Steve
4:57pm • #9
1,929,066 Points 155 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Yeah there is a reason these companies are struggling and things like this are only part of the reason. 

 
5:08pm • #10
185,098 Points 2 Featured Posts Called Shot Master

Hi Steve, companies are desparate, they need to generate business. I received a call today

from a past "dentist" I was past due for a cleaning. Gee , I left them because  I did not like

the change in the quality of service. By the way I love my new dentist.

 

 

Irene Durocher Boca Raton,Fla.  

6:27pm • #11
1,739,977 Points 20 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Dee,

It could be. Looks legit, but not interested either way. :)

Steve
6:38pm • #12
1,739,977 Points 20 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Todd,

Turnover, poor service, lack of training, and poor management are some of the many reasons companies struggle. :)

Steve
6:39pm • #13
1,739,977 Points 20 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Irene,

So true. Anyone who wants a great way - and essentially free way - to generate new sales leads and business should contact me. :)

Steve
6:40pm • #14


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Steve Hoffacker - Sales Trainer/Coach, Sales Books Author, Photographer

Steve Hoffacker

West Palm Beach, FL

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Hoffacker Associates LLC

Office Phone: (561) 685-5555

Cell Phone: (561) 685-5555

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Sales tips, comments, observations, strategies, technology, photography, and current events for real estate sales professionals and others on the sales and marketing of new and existing homes and related products and services.

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