There are many different ways that you can survey what your clients think about you. You can see their body language when you are around them and guess what they are thinking about you. You can listen to their tone of voice on the phone when you are speaking to them and again guess what they are thinking about you. Or you could ASK THEM what they think about you!
I know for many of us it is very hard to physically ask our clients what they thought of our service face to face, so why not use a survey? Many large businesses use a customer satisfaction survey so they can constantly improve their business. Think about the last car you bought, didn't you receive a survey? As real estate agents, we are our own companies and if we want to continually improve our services for our clients, then we must ask our clients their opinions in the form of a survey too!
Below is a new survey that I just designed and started using myself. Most of the content I put on the survey was derived from many agents here on Active Rain and I would like to recognize some of them for their help (whether they knew it or not)!
David Matney and his post Customer Satisfaction Surveys
Chris Wilson and her post CUSTOMER SATISFACTION SURVEY
AND KELLY SIBILSKY for going above and beyond and actually emailing me a copy of her customer satisfaction survey that she uses!