We're only two days into a new week, and I'm liking what I'm seeing.  My real estate life is going great guns, and I'm thrilled with that, but the other side of my life is the one I'm talking about today.  My electrical contracting business is doing well.  We have a great client base, and it continues to grow.

This week, I've had two calls from former clients.  In both cases, the clients found out it would be a while before I could get to them, and each one said, "No problem.  It's worth the wait."  A few years ago, I had a client wait a year for me to get to him.  He didn't mind a bit.  That is so very humbling, but it teaches me a great lesson.  Good service is remembered.

How does that translate to our real estate careers?Satisfaction Guaranteed

  • Be better than your clients expect.
  • Give better service than they expect.
  • Do more than they expect.
  • Demonstrate more competence than they expect.
  • Show more interest than they expect.
  • Deliver more results than they expect.
  • Exemplify more humility than they expect.
  • Express more thankfulness than they expect.

I'm always humbled when my electrical clients express their overwhelming satisfaction with our company.  I received two referrals this week from past customers.  We did a great job for them, and they passed it on.  I expect excellence out of our technicians, and I demand it out of myself.  But, it's no different in my real estate business. 

On my last short sale, my clients were just 18 hours from foreclosure when I was able to get it stopped, their house under contract and sold.  Do you think they will refer me to their friends?  You betcha!  Be the professional you would want to hire, and you'll always have plenty of business.

1. Buying your first home in Winchester VA

2. What to look for when buying a foreclosure in Winchester VA

3. Short Sale inventory in Winchester VA

4. Winchester, VA - The best bedroom community for the Washington, D.C. area

5. Passion is contagious - Infect somebody!

6. Winchester, Virginia is a great place to buy a house at great discount!

7. This simple electrical test could save your life.

8. Turn setbacks into springboards

9. Reduce your mortgage by pre-paying principle and eliminating interest

10. What can I do to sell my home more quickly?

********************************************************************************

Mike Cooper, Real Estate Broker, Winchester, VAGive me a call for all your real estate needs, and let's make something amazing happen. 

Mike Cooper @ Cornerstone Business Group, Inc., 888-722-6029


Real Estate Sales and Property Management         

 

(Disclaimer:  All grammatical mistakes, punctuation breakdowns and misspellings are purely for your amusement and entertainment.   Feel free to cackle.)                                                                                                

 
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25 Comments on Be the professional you would want to hire.

20 Most Recent Comments Displayed Show All

APR
17
2012
553,040 Points 147 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

It was a phone call, Cheryl, but it wasn't simple.  8-)
7:07pm • #6
409,570 Points 4 Featured Posts Localism Sponsor Outside Blog Hit Router

Great advice, Mike!  This is true not only in real estate but in every business today, especially service businesses.
7:07pm • #7
553,040 Points 147 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Absolutely, Elyse.  Thanks for dropping by!
7:18pm • #8
168,759 Points 50 Featured Posts Outside Blog Attended Rain Camp

Good advice, Mike.  So important to remember that our work ethics, professionalism, and reputations all go a long way!
7:22pm • #9
338,701 Points 8 Featured Posts Outside Blog Called Shot Master

Sounds like you've had success in every facet of your life. Way to go... I love the title.
7:30pm • #10
553,040 Points 147 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Yes they do, Carie.  Have a great week!

I've been blessed, Jill.  I've had my struggles, but I rarely let them become my norm.  Have a great week!
7:38pm • #11
585,306 Points 105 Featured Posts Outside Blog Called Shot Master

Under promise and over deliver - and you'll have a long list of clients who wouldn't choose anyone else.
11:27pm • #12
APR
18
2012
160,355 Points 15 Featured Posts Outside Blog Called Shot Master

Mike, If you had to summarize this entire blog into one phrase, it would have been this one, "Be the professional you would want to hire."  Isn't that really the case?  If we wouldn't hire us, why would anyone else?

 
2:56am • #13
553,040 Points 147 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

That's a good philosophy, Marte.  

Agreed, Kat.  That's what I look for when I'm trying to hire someone too.  I want someone who works like we do.  8-)
3:17am • #14
647,694 Points 68 Featured Posts Outside Blog Attended Rain Camp

Hi Mike.  The most important difference in companies is our service and how we treat our clients.  Obviously you do a good job.
3:38am • #15
553,040 Points 147 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Thanks, Conrad.  We try to follow Marte's policy #12.  Under promise and over deliver.  So far so good.  8-) Have a great day.  How can it be Wednesday already?
3:41am • #16
984,374 Points 80 Featured Posts Called Shot Master

Words to live by sir.............very well said Mike and kudos to you.
4:30am • #17
1,442,018 Points 26 Featured Posts Outside Blog Called Shot Master

Very good advice for real estate professionals.  

Best wishes for your continued success!
5:22am • #18
369,545 Points 70 Featured Posts Called Shot Master

It's amazing how just a little more effort can really make all the difference in the world! *suggested*
5:24am • #19
646,227 Points 16 Featured Posts Outside Blog Called Shot Master

Good morning Mike. Another simple yey knock it out of the box idea. Mike you get it and you share it too. Nicely said.
8:07am • #20
553,040 Points 147 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Thank you, Roger.  Such a simple thought too.

Thanks, Roy.  Have a great Wednesday.

Thanks, Tammy.  I appreciate that very much.

Thank you, Sheila.  So simple.  
8:33am • #21
APR
19
2012
411,372 Points 15 Featured Posts Outside Blog Called Shot Master

There is something to be said for a clear and simple message!
10:57am • #22
553,040 Points 147 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Simple is good.  8-)  Thanks for commenting, Kathy.
11:16am • #23
APR
25
2012
420,587 Points 15 Featured Posts Called Shot Master

Mike, thanks for sharing your advice for success, all important lessons in customer satisfaction.  Congratulations on your many successes.
5:13pm • #24
553,040 Points 147 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Thanks, Bob.  
5:20pm • #25

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