Here is an email I just received from Freddie Mac regarding their NEW guidelines for short sales, and how they are demanding servicers handle them -
Categories in this update:
April 17, 2012
A short sale is a valuable alternative to foreclosure when a home retention option is no longer feasible. As you engage in short sale transactions, it is important that you refer to Single-Family Seller/Servicer Guide (Guide) Bulletin 2012-9. Today's Guide Bulletin clarifies existing requirements and introduces a new uniform set of minimum response time frames for working with struggling homeowners who are eligible for Home Affordable Foreclosure Alternative (HAFA) Short Sales and short sales processed in accordance with Guide Chapter B65, Workout Options.
The new requirements leverage communication and response time frames we established under the Servicing Alignment Initiative. To facilitate efficient short sale transactions