I've been working on a deal for months with a lovely first-time homebuyer.  The deal has been anyting but typical and has had all kinds of random issues pop up on both sides of the transaction.

The loan officer has not been the most communicative throughout the process and often didn't return email or calls.

About 3 weeks ago, I sent an email to the loan officer and her processor and they both bounced back to me.  I assumed it had been my error so I tried again - bounced back to me again!

Strange - VERY STRANGE!

It was late and I didn't want to call the loan officer but I did send her a text message letting her know the email wasn't working.  Her response "that's because i'm no longer with XYZ Mortgage".  WHAT?!?!?!

I asked her about this deal and she says "oh, it's staying at XYZ Mortgage".

She didn't give a contact at the mortgage company and turns out her processors were also no longer working there.  Thankfully the title company had a contact so we finally got a hold of someone who had taken over the file.

I finally got an email from the loan officer last week proudly announcing that she was now with "ABC Mortgage".  You would think a loan officer would let the people involved in active deals know if they were going to change companies.

We finally got that deal closed today.

After closing I sat down to send an email to a loan officer on another deal i'm working on only to get an "Out of Office" Autoreply message.  The buyer called soon after - turns out the loan officer is no longer with his company either.  I swear, he was there yesterday!  Once again, loan officer gone in the blink of an eye.

 

That's 2 vanishing loan officers this month.  What's going on?

If you or someone you know would like information about buying, selling, or renting a home in Prince George's, Montgomery,  Charles, Calvert, Anne Arundel, Howard, and/or Baltimore Counties please contact Dr. Stacey-Ann Baugh of Century 21 New Millennium.

 

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Donations made to charity with every successful closing!


Dr. Stacey-Ann Baugh

Century 21 New Millennium

www.LiveinPGCounty.com

staceyannbaugh@gmail.com

240-481-3565 (C)

202-546-0055 (O)

 

FINALLY!  A DOCTOR WHO MAKES HOUSE-CALLS!

 

Information deemed reliable but not guaranteed! 

 

 

 

 
This post has been included in Maryland Real Estate News Prince Georges County, MD Real Estate News Largo, MD Real Estate News
Post is included in group: "Whacked"!!!
Post is included in group: Diary of a Realtor
Post is included in group: CUSTOMER SERVICE
Post is included in group: Realtors®
Post is included in group: Almost Anything Goes

5 Comments on Hopefully Vanishing Loan Officers Are Not a New Trend

APR
18
2012
477,606 Points 35 Featured Posts Called Shot Master

The odds aren't in your favor. I think the way the first loan officer handled things is extremely unprofessional and I don't care which company he or she now works for, I wouldn't work with this person again.
7:08pm • #1
879,136 Points 48 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Another perfectly great example(s) of why I am so thrilled when the buyer selects one of our preferred lenders that we have worked with for years! Hope this was just a freaky thing for you, girl!
7:41pm • #2
2 Featured Posts

Incredible isn't it!  Have not had that happen --- yet!
11:18pm • #3
APR
19
2012
247,112 Points 12 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Stacey, You were missed at the meetup!

I am still here and available!  I am so sorry you and your clients are dealing with this stuff.  Even when my last company shut down unexpectedly, I made sure to contact every realtor and client we were dealing with to let them know and ensure they were transferred to someone who could help, it's just the right thing to do!  Strange is the word!  Hope you are able to have smooth transactions from here on out!

Maryland Mortgage Mama
9:06pm • #4
APR
20
2012
519,220 Points 12 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Debbie - Definteily handled in an unprofessional manner

Joni - I agree.  Sad thing is this loan officer is someone that came highly recommended

Teresa - hopefully it won't ever happen to you

Bridget - I can't tell you how many times I said "this would never happen with Bridget!"
4:37am • #5

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Dr. Stacey-Ann Baugh, Prince George's County, MD

Upper Marlboro, MD

More about me…

Century 21 New Millennium

Address: 1000 Pennsylvania Ave, SE, Washington, DC, 20003

Office Phone: (202) 540-0055

Cell Phone: (240) 481-3565

Email Me

Author Bio: Dr. Stacey-Ann Baugh is a real estate agent helping people buy and sell homes in PG County, MD and surrounding areas.



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