I've been working on a deal for months with a lovely first-time homebuyer. The deal has been anyting but typical and has had all kinds of random issues pop up on both sides of the transaction.
The loan officer has not been the most communicative throughout the process and often didn't return email or calls.
About 3 weeks ago, I sent an email to the loan officer and her processor and they both bounced back to me. I assumed it had been my error so I tried again - bounced back to me again!
Strange - VERY STRANGE!
It was late and I didn't want to call the loan officer but I did send her a text message letting her know the email wasn't working. Her response "that's because i'm no longer with XYZ Mortgage". WHAT?!?!?!
I asked her about this deal and she says "oh, it's staying at XYZ Mortgage".
She didn't give a contact at the mortgage company and turns out her processors were also no longer working there. Thankfully the title company had a contact so we finally got a hold of someone who had taken over the file.
I finally got an email from the loan officer last week proudly announcing that she was now with "ABC Mortgage". You would think a loan officer would let the people involved in active deals know if they were going to change companies.
We finally got that deal closed today.
After closing I sat down to send an email to a loan officer on another deal i'm working on only to get an "Out of Office" Autoreply message. The buyer called soon after - turns out the loan officer is no longer with his company either. I swear, he was there yesterday! Once again, loan officer gone in the blink of an eye.
That's 2 vanishing loan officers this month. What's going on?