It was some time ago, but a professor in one of my graduate classes in conflict and negotiation told us of some key negotiation skills that were useable in everyday life.

These were great tips I use even to this day that I would like to share.

1. Always have a an alternative option...Keeps emotions in check so you act on what IS best, not FEELS best!
2. Educate the other side with options which provide mutual gain (it's not win lose if you both can win!)
3. Be curious: use questions to use their information as a foundation for your interests.
4. Don'tmake it personal....Focus on the problem, not the people.
5. Why a person wants what they want is always more significant than what they say they want.

These techniques have served me well in negotiation and yep, conflict in my life.

I hope it does the same for you.

dg