First, I have to admit, this blog was inspired by a post Patricia Kennedy did this morning, as well as one done by
Scott Daniels.
Reading these two very fine posts made me think about all the times that I have trouble getting in touch with agents when I either need information or clarification, or I perhaps have some information that I need to present to them. I did not include the term "timely" when I used the word information; I consider all information timely when it comes to servicing my client.
Lately it seems that quite often I will call an agent and leave a voicemail, and/or send an email, and get no response. On one of my numerous follow up attempts to make contact, I finally get an answer to a phone call. The "agent" on the other end is whispering. I found this a little different, but ok, maybe the baby is sleeping, or they are in a meeting, or on a plane. But no, as the conversation goes on, I discover they are at "work" when they inform me that they can not talk right now but will be getting off at 5.
Ok - I get that we all do what we need do to survive in rough times, but I have to wonder how this all fits in with the agreement we make with our clients when we list the home. If I need information from you because you submitted an incomplete or illegible contract, and I can not get in touch with you, are you meeting your responsibility to your client?
The other one that bugs me is when I can't get the return call, or the documentation returned, because the agent says "Sorry - I am swamped."
When did being busy become a license for poor performance? When we take a listing from a client, we also take responsibility. Right now, it is not very often that there are competing contracts, but what if there was? What if I have two contracts on the table, and your client misses out because you were at work and I could not get in touch with you, and my seller went the other way?
I think to be successful, you are either in the game, or not in the game.
Kevin McGrath
The Wallace & McGrath Team
Coldwell Banker Elite - Fredericksburg Virginia
"Selling Homes & Real Estate In The Fredericksburg Virginia Area"
www.fredva.com
www.seehomesinva.com
Kevin-there will always be agents full or part time who don't get that being responsive is one of the best measures of success. Whether it is with the agent on the other side of the transaction or their client. It will be interesting to see how the shift in our current market plays out with part time agents.