Why is it again that realtors always take the hit for customer service?  I have spent much of my day on the phone with Sprint.  I was trying to modify a phone.  Yes the necessary EVIL of realtors having to deal with a cell phone and  the expense and in my case HORRENDOUS Customer Service.   As we speak now I have been on hold for a supervisor for 13 minutes on my cell. 

   The story begins with a brief call at 9:30 am  to Sprint.  I asked that they modify a phone I had.  I wrote down all the details and it was effective immediately.  MY first mistake - not getting the persons name from that call.  So lesson #1 Always write the person's name you are dealing with down.  ( later you can pin it to the wall and throw darts at it  while you drink large glasses of Wine or is that whine?)

2nd Call goes in when I see the changes have been made online but are not effective at approximately 1:30 p.m.  I call again and am told there were no notes /they could see I called in the morning but have no record of why I called and certainly not about the changes I am inquiring about.... why did I call then????  They say they can make the changes now and before the operator disconnects she is making fun of me to the other operators into the phone.... nice great customer service!  Lesson # 2 take a valium before calling Sprint Customer Service. Valium will mix  with the wine and you might draw a funny picture of the customer service rep to add to their name on the dart board!  We're having fun NOW!

3rd Call goes in around 3 pm when it appears the changes are sort of effective but not what I really wanted - oh yes time count I am still on hold for a supervisor - 16 minutes and counting.   Anyway this time the gal tells me that I called in the morning at 9 :30 and she says the notes say I called regarding a change of minutes.... notes what notes I thought there weren't any ????Nothing could even be close ... we are talking two entirely different subjects.  I interject that no that is not why I called and she insists that the notes cannot be wrong.  I say something smart like " Oh I guess Sprint doesn't make mistakes".  I ask to speak to a supervisor I don't want to argue with this person any more and she Ruby informs me that none are available.  None?  Nope they are in a meeting.  She puts me on hold ( more minutes) do you want to leave a message? No how about voice mail - one would think that Sprint must have voice mail for their supervisors.  Nope no voice mail instead after another 5 minutes I am disconnected.    Guess they don't want me to speak with a supervisor. Hmmm isn't the customer always right.... Maybe I should start drinking now?

4th call yes I am tenancious - ( what else can you be if your are in our business) anyway this is the call I am holding on for ahhh 20 minutes later I get a hold of a Supervisor.  Her response.  Oh I am sorry.  Is there anything else I can help you with ???  I said no I appreciate the experience it will make great fodder for all the realtors I will share it with so that they will know never to call *2 for Sprint Customer Service from their Sprint cell phone... that it was horrible and the worst yet.   She seems unphased... Her helpful suggestion .. if I want to spend more of my day on this I can go to Sprint.com and hit contact us and write down all of my troubles.  They will then go to the trouble department where they will be made into paper airplanes for the customer service reps to throw at each other.  Finally when they are done they will recycle this paper and it will eventually be used to manufacture the local newspaper that we realtors hear nothing positive from but support with our ads.   Ahhh thank you Sprint... REMEMBER for a good time call *2 from your Sprint Phone ....

Happy New Year!