Agents!  Use your cel phone to call other real estate agents!  Even if you are in your office, DO NOT USE YOUR OFFICE PHONE with a GATEKEEPER RECEPTIONIST!

A local agent called me this afternoon about a rental listing with her prospects in her office.  

She left me a voicemail message on MY CEL PHONE and I returned her call in 5 minutes by dialing from her voicemail message.  Her office receptionist told me that she had "clients" with her and I indicated I KNOW!  THEY WANT TO TALK TO ME!....then she put me on HOLD.....after 10 seconds, I hung up.

receptionist

Had the agent called me from her cel phone, I could have 1) gotten her voicemail and answered her question for her clients or 2) gotten her and proceeded to give her information she could relay to her prospects.  

Maybe she wanted to impress her clients  by using her office phone or run to the rest room without taking her cel phone * whatever the reason, she missed the information she needed for her clients.

 

Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.

LandlordWhisperer

View our available Charlottesville, Albemarle and Lake Monticello rental homes online with photos and floor plans


"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

 

 
Post is included in group: CUSTOMER SERVICE
Post is included in group: Realtors®
Post is included in group: Best Practices
Post is included in group: Property Management
Post is included in group: Best Business Practices

6 Comments on I'm sorry * If you want me to return your call * Call me from your CEL PHONE

MAY
05
2012
1,139,287 Points 154 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Yes, I can find that frustrating, too.  I've had times where I've called back quickly and no one in the office knows who called me.
3:18am • #1
1,023,498 Points 66 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Debbie * this needs to be a habit that is learned early.  Calling after hours and getting a phone tree by LAST names and I only have their FIRST name means they do not get the answers THEY need for THEIR client.
3:24am • #2
379,175 Points 5 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Wallace, 

It's just a lot more challenging to return a call when you have to stop and write a number down.  When I am returning VM from my car, those that call from a DIFFERENT number are returned last when I am parked and can jot numbers down.

All the best, Michelle
10:03am • #3
1,023,498 Points 66 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Michelle * I gave up writing on my hand several years ago.....people kept telling me I had ink on my face!
10:07am • #4
975,971 Points 351 Featured Posts Attended Rain Camp Called Shot Master

It does pay to understand what is going on when business is transacted.  Communication is the very essence of business.
3:33pm • #5
MAY
08
2012

I think we all need to have more than one means of communication the cell phone is good but if it's bad weather out, or if you are in a location with no signal then you can't respond to a call, you may be out on a showing or to a listing appointment in the woods, so I would suggest this but also see if they can do a quick email or IM message they come directly to phones also. 
7:00am • #6

Login or register to leave a comment
 
New%20profile%20photo%202012%20smaller%20w%20key Rainmaker_large

Wallace S. Gibson CPM *

LandlordWhisperer

Charlottesville, VA

More about me…

Gibson Management Group, Ltd.

Office Phone: (434) 825-1933

Email Me

Locations of visitors to this page nascar girl icon Pictures, Images and Photos Real Estate Blogs - Blog Rankings



Listings

Links

Archives

RSS 2.0 Feed for this blog