Last fall we went to Disney World.  On the Jungle Adventure ride in the Animal Kingdom, we stopped to watch a group (herd?, pod?, flock?, cathedral?) of gorillas sitting and eating.

The big male looked at our bus.  Looking directly at me, and snorting, he got up and did this.

Now, looking at me on a bus I probably would have done the same thing.  Butt still...

This guy paused for a minute before making his way into the brush.

I got the message.  Communication sent.

I remember from MBA school that communication involves four things:

Output - a message is sent.
Input - the message is received.
Function - something has to be done with that message.
Feedback - the party receiving my message needs to reply back in some fashion, perhaps having done the thing I had asked.

WITHOUT ALL FOUR OF THOSE CRITERIA BEING SATISFIED, THERE IS NO COMMUNICATION.

That is why I don't consider email to be valid business communication.  When I send an email, often I don't know if the last three criteria have been met.

Sometimes I have to ask again if they got it.

There are times when I just want to strip, walk into the brush, and show the world my best side as I walk in that direction.

PURE COMMUNICATION.


Get the message?

 

 

Jay Markanich Real Estate Inspections, LLC  

Based in Bristow, serving all of Northern Virginia

www.jaymarinspect.com


 
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26 Comments on Therapy Anyone?

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MAY
06
2012

Hi Jay.  We were just having a conversation the other day that without face-to-face or verbal contact, written communication such as texting and emails are so often misinterpreted.
4:42am • #7
974,161 Points 349 Featured Posts Attended Rain Camp Called Shot Master

Thanks Leslie.  My mom did spend a lot of time teaching me manners, but sometimes I just want to go ape.

Linda - while I hate the new society's form of "communication," which is nothing of the sort, the message I am sending is in the photo!
4:56am • #8
275,890 Points 17 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

This is very true of email or text. Unless you hear back that the message was received and absorbed, you often wonder if something went wrong with the transmission.
4:58am • #9
974,161 Points 349 Featured Posts Attended Rain Camp Called Shot Master

Hence, Kathryn, so much electronic misunderstanding.  Is my message in the photo clear?  Not sent to you, of course...
5:00am • #10
567,660 Points 140 Featured Posts Outside Blog Called Shot Master

That is one reason I often request a read receipt when sending an important email. And they are often ignored. I would like to send that same message at times. 
5:07am • #11
553,241 Points 147 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Well said, Jay.  I love email for quick communication, but I do get concerned when time lapses without a response.  Then I wonder if I've met the second condition in your list.  That is normally followed up by a call.  Which begs the question, "Why didn't I just call to start with?"  8-)
5:41am • #12
728,429 Points 103 Featured Posts Outside Blog Called Shot Master

Hi Jay - It's a shame you clouldn't complete that particular communication by giving the gorilla a bit of feedback.
7:06am • #13
475,160 Points 15 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

I like to use email as confirmation of the details from the discussion we just had so that I essentially have a written memo of what we agreed on verbally.
7:17am • #14
292,716 Points 66 Featured Posts Outside Blog Called Shot Master

Jay, Great analogy and nice pic. I think I have got the message a few times ; ) 
10:12am • #15
452,806 Points 81 Featured Posts Called Shot Master

Jay - Words are often a very inadequate method of communication, and the animal kingdom seems to have mastered the art of expressing themselves non-verbally.
10:12am • #16
974,161 Points 349 Featured Posts Attended Rain Camp Called Shot Master

Jim - I bet!  I want to send it often, like right now to a couple of people (not on this site...)

Mike - it is great to get the same message to many people at the same time.  I sent a photo of the knee injection to my kids, without caring if I got a response or not.  And I got a response from them all!

Dick - I could have!  As you may know, those "safari" buses do not have windows, so I could have hung out the side very well.  The rest of the bus might not have enjoyed it though.  And Magilla may have attacked!

J&R - confirmation would be the end of the loop!  So you are the respondee.
12:40pm • #17
974,161 Points 349 Featured Posts Attended Rain Camp Called Shot Master

Don - and I have given that message a few times!  Literally.  Once to a soccer goalie when everyone's attention was directed the other way.  He got it though!

They have John, and you go best with what works!  They do it pretty well.
12:42pm • #18
MAY
07
2012
1,066,994 Points 68 Featured Posts Outside Blog Called Shot Master

You know what happens when you "ass u me"....and sending email can be just that !
4:05am • #19
974,161 Points 349 Featured Posts Attended Rain Camp Called Shot Master

And, S&D, ASSuming that someone got the email is just as bad...  Hence my post.
4:15am • #20
668,926 Points 8 Featured Posts Outside Blog Hit Router Called Shot Master

Morning Jay sir communication is the name of the game.  Just think of what this world would be without it.  Enjoy the day
4:28am • #21
974,161 Points 349 Featured Posts Attended Rain Camp Called Shot Master

Thanks James.  Some things are communication and other things are called "communication," but are not!
4:47am • #22
227,617 Points Outside Blog Attended Rain Camp Called Shot Master

Jay -- what you are pointing out is the difference between a monologue and a dialogue.  Not to be confused with a diatribe.
11:46am • #23
974,161 Points 349 Featured Posts Attended Rain Camp Called Shot Master

Or a broadside gorilla polemic Steven.  You are right there!
11:54am • #24
179,608 Points 6 Featured Posts Outside Blog Called Shot Master

I'm thinking that e-mail is not the only media that lacks the required elements. If the message is unsolicited, most often one or more of the elements will be missing. Hard not to get SOME reaction face to face.... or at least face to.... whatever.
6:50pm • #25
MAY
08
2012
974,161 Points 349 Featured Posts Attended Rain Camp Called Shot Master

It surely isn't Brad, but try to get kids these days to interact in a social setting.  Or while all together in a restaurant or sitting at a table celebrating a birthday.  It is interesting to watch.
3:31am • #26

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Jay Markanich - N. Virginia Home Inspector

Bristow, VA

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Jay Markanich Real Estate Inspections, LLC

Address: 12315 Sherborne Street, Bristow, VA, 20136

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