Blog Comments and Personal Preferences-Debate or Communicate?

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Isn't this world an interesting place? We're all unique, with our own personal preferences and ways of doing things. It's that unique individuality that keeps things fascinating.

My post today is on this topic, based on a recent comment left on my post about Florida's Vanishing Wetlands, by Jon Zolsky. Jon is an agent in the same area as me. As I already knew, Jon and I have very different personalities and ways of doing business. I knew this because I've read and commented on a few of his posts, and he has likewise done the same for me.point finger

In Jon's recent comment, he spoke of stirring the pot, to get people in a debate. Jon made a good point. It's a great way to hear all the differing points of view. But it's not my way of doing things. And I guess because I had already noticed that Jon and I had very different ways of doing things, I assumed he had noticed as well. In my assumption (we all know why we shouldn't assume!), I responded to Jon that he knew how I felt about debating. My mistake. Jon was not aware of my feelings about debate. And for that comment, I owe Jon an apology!  In all actuality, Jon was probably trying to help me. By his way of doing things, in a debate manner, he would generate more discussion and comments on my post.  Thank you, Jon!

But in a world of differing personalities, beliefs and opinions, I have a way to accomplish this as well. And it's different than Jons'. As I think Jon does, I also welcome ALL opinions! I want to know why you feel the way you do about something. I'm interested in the situations that have shaped you and your beliefs.

commentBut my mother taught me a specific way of communicating. And right now, I want to say "Thank You!" to my mom. =) I'll elaborate on my communication style in just a moment. Just allow me to digress a little bit first.

I previously wrote a post about the DISC Personality System. I've used this system in business for about 14 years. In the past, when I was in management, I actually administered the associated questionnaire to potential agents and employees. By knowing someone's personality traits, I could more effectively communicate with them. If you use the DISC system, over time you'll learn how to quickly pickup on some basic personality traits without having to administer a questionnaire.

The bottom line is, just because you or I have a certain way of communicating does not mean we can use OUR way with every person we meet. Especially in sales, we have to adapt to the preferences and communication style of the customer. (I suppose this has nothing and yet everything to do with my conversation with Jon.) Rather than repeat what I already have in my DISC post, I'll let you read it there. But I wanted to direct you to that post before I continue with what my mom taught me. And what she taught me will many times go against my primary personality type. But then, I top the charts in THREE areas of that system! Talk about having my own internal conflicts!people

Now for mom: My mother taught me that you can say anything to anyone without offending them, if you say it in the right way. Now this is where the DISC system comes into effect for me. If I don't know the personality of someone, I can't effectively communicate with them, unless they just happen to be the same as me!

  • Now, to demonstrate what mom taught me, as I make my statements in the next paragraph, I'm going to place in parenthesis, the parts my mother taught me to add, which would keep people from being offended and reacting to my statements (assuming they're really paying attention anyway, but that's a whole other post)...

As for commenting on blog posts, "I feel that" it's not at all difficult to discuss our differences in a polite manner that will continue to stimulate more comments and conversation. Debate is completely unnecessary, "in my opinion". The problem I have with debate is that the parties who are debating are not "usually" trying to see anyone else's point of view. They're "often times" just trying to prove their own. "In my opinion", that is not effective communication. That's why I choose my words carefully and put a lot of thought into a comment if I'm going to disagree with the blog poster. My goal is to keep the conversation going, without arguing. (Yes, "I consider" debating and arguing to be the same thing.) Then, when we've reached a point when there is obviously nothing else that can be said, without resorting to arguing, we then agree to disagree, and part ways untillistening next time.

Get it? 

But that's just my way of doing things.  In using the DISC Personality System, most people are a combination of personality types. The hard part for me and those around me, is that I score very high in some opposing characteristics. And some days I'm operating in a mode that is not my usual dominant trait. (Talk about confusing the heck out of people who don't know me very well!)

I've read posts before, from people who took it upon themselves to tell everyone else how they should comment. I wrote my own post on that subject! To Comment or Not to Comment. Feel free to read my opinions on that. I think that would be one of my posts where I felt like just saying my exact opinion, without trying to water it down! I think we all have those days... some more than others, depending on our personality types.

So happy blogging, happy commenting, and Happy New Year! Viva La Difference!  

EDIT: READ THE COMMENTS FOR THIS POST. A LOT MORE IS EXPLAINED IN THOSE CONVERSATIONS =) 

Happy New Year

Lisa Hill

 

 

17 Comments on Blog Comments and Personal Preferences-Debate or Communicate?

Hi Lisa:  In my opinion, it sounds like your mother was very wise in choosing to share with you her communication style.  Often times people who put forth ideas... make them sound more like universal truths rather than an idea that is their opinion.  Rarely does stating something as a "universal" leave any room for doing anythng except either blindly agreeing with the comment, or coming back four-square and disagreeing with the comment. 

There is always the third option, which is to just keep quiet.  This is often the case when the speaker or writer sound so avidly sure of what he or she is saying that there appears to be no room for anyone else's opinion, unless that person wants to risk being told how stupid they are for having an opinion different from that of the writer.

I remeber your DISC post, and I will have to go back and re-read it.  I think I remember that just after your post, I wrote a post about the MBTI... the Myers-Briggs Type Indicator.  I need to continue that series and write the other three parts of it.  Thanks for sharing this with us, because it made me think of that.

Take care... and thanks for sharing.

01/02/2008 01:16 AM by Fort Worth Real Estate - - - Karen Anne Stone (RE/MAX Trinity)


Hi Lisa, I like a good debate and I also purposely post controversial stuff to try and get one going. BUT I certainly agree a debate should be civil. Debate the topic but respect the person. I believe this is the key to a good debate. The first person to make it personal....loses.

Opinions are neither right nor wrong. They are opinions. I have had some pretty heated debates on my posts in the past and there have been times where my opinion was changed. Debates are how I learn.

A debate, to me, is no different than a negotiation. I call it the art of persuasion. Persuading(guiding) folks to see things my way while at the same time letting them "feel" it is their decision to do so.

This, however, is just my opinion:)

01/02/2008 07:30 AM by Bryant Tutas-Tutas Towne Realty, Inc


Lisa - You are a lot like your Mom, right?  That's a good thing.

01/02/2008 09:15 AM by Bradenton Florida Real Estate - Dan Forbes (Sarasota Metro Properties)


Comments that stimulate additional civil converstaion are great. Seeing the others point of view without necessarily agreeing is good as well. Like BB said, opinions are neither good or bad...they just opinions.

01/02/2008 11:24 AM by Gary Waters - Real Estate Agent Viera Suntree (Century 21 Baytree Realty www.moving2brevard.com)


Hi Lisa,

I did not read about DISK system, I will, of course. I guess, there different approaches to anything. I guess you may write a blog, because you want to say something, but not listen to what others have to say about it, and I surprisingly had a few encounters with that. Some write controversial stuff so that they can hear ohter people without saying much themselves, and I am sure there are other ideas and methods of blogging.

I will not survive in the format of a comment, as this this is larger than just a comment, so I will think this over and write the blog later today.
Thank you,

01/02/2008 01:01 PM by Jon Zolsky (FunCoast Realty LLC)


Lisa - I thnk that in the long run, we always do use "our way" of communicating, everything else is sugar-coating a sentiment, but the truth is there nonetheless. I would prefer it if people were sincere with me, and that means not pre-analyzing me to account for my quirky personality... The world would indeed be much poorer if discussions were censored by our differences instead of be enhanced by them.
Just my opinion, of course, and well, you know, we all got them!
:-)

01/03/2008 11:12 PM by Inna Hardison-ha media group Marketing and Advertising Pros (ha media group)


Inna- I'm going to over-simplify this comment, just for the sake of quickly explaining this.

The basic premise of the DISC system is that if someone bases their decisions on how they "feel", meaning they're emotional decision makers, you can't effectively communicate with them by putting charts and facts in front of them. They'll find someone else to work with, who they're more comfortable with. And you can't sell to an engineer or accountant's type of personality (again, over-simplifying this) by trying to sell them on the paint colors and how the pretty house is, and how good they'll "feel" in it. 

So if I fall strongly into one of these very generalized categories and am not willing to be flexible in my communication style, I'm limiting my clientele because the opposite type will not want to work with me.

So it's not about "sugar-coating a sentiment" or not being sincere. You can be honest and sincere, no matter how you choose to word something. If you have children, think about their different personalities, and how you have to communicate and/or discipline them differently, based on their personalities. It's just basic psychology.

01/03/2008 11:27 PM by Lisa Hill (Daytona Beach REALTOR®) (Adams Cameron and Company)


Lisa, i was not disputed the psychological aspects of your post, just that it is near impossible to have a spontaneous conversation with anyone if it's preceded by caution.  For all the training manuals on effective communication out there the people who are truly good at talking to others are born with that gift; everything else is a gimmick. That's just my experience. I like spontaneous and unexpected from people - that makes it worthwhile for me.

01/03/2008 11:47 PM by Inna Hardison-ha media group Marketing and Advertising Pros (ha media group)


Hi Lisa:  I would try to explain your DISC system of communication like this.  It really is about communication.  In your example, you spoke about explaining something to an engineer by using paint colors and pretty touchy-feely stuff.  This is not sugar-coating anything.  It is speaking their language.

For example, what if... in the DISC system, D= Dutch, I= Italian, S= Spanish and C= Croatian... all four different language.  If you have a buyer who only speaks Italian, and you only speak Croatian, if you explain something using the Croatian language, your "Engineer" who only speaks Italian... will not understand, and will go find a Realtor who speaks Italian.  So, what do you do, you learn some Italian, and try and speak it to the best of your ability, and then use "his" language to explain whatever it is to him.  I hope this made some sort of sense.  It is not being dishonest or disingenuous, it is simply trying to speak his language.

01/04/2008 12:06 AM by Fort Worth Real Estate - - - Karen Anne Stone (RE/MAX Trinity)


I really like Karen Anne's way of explaining DISK. I do not have a problem with DISK (and there are lot of similar classifications, which, I think all derived from Krechmer's scale {not sure about the spelling} - one of the key things in psychiatry).

However, the issue here was not DISK, but choosing whether you want to discuss things and open yourself to good and bad, or you simply post your own opinion and offer the space to similar or complimenting opinions. It is not geared to the people you speak, it is what you want to limit them from the start. So that it is not you reacting to me (and that's where DISK could make sense), it is you deciding that do not want to communicate beyond stating the opinion. Then it is not DISK, it is LOCK.

Using DISK would be the choice of arguments in commenting, not the choice of not accepting arguments, so there are two issues here:

1. DISK system, and how good it is, which is not the disputed part

2. Choices we make when we post the blog, where we are either opening our hearts and it may not always be pleasant, or we limit our exposure by setting the limitations, which, by the way, are nowhere spelled out in a blog. This is confusing. If I saw a disclaimer, that "I don't debate and/or argue the statements made in this post", I would not have responded. This would be fine by me, I am not trying to make people uncomfortable.

01/04/2008 12:10 PM by Jon Zolsky (FunCoast Realty LLC)


Inna- First of all let me say, I don't think you and I are disagreeing at all. I consider this to be dialogue. Exactly what I was describing in my post by saying we can have a conversation without it being a debate =)

You mentioned spontaneity. I am one of those people. But I'm also very energetic and I've been told I can sometimes come across as intimidating. So I've learned (or maybe I'm still trying) to hold back a little bit when I first meet people. I'm very in-tune with body language and I've actually seen people recoil when they opened the door to me, when my energy level was too high for their tastes. It turned them off and those first impressions are very important. So I have to quickly assess the body language and of my customers so that I can communicate on their level. Sometimes that means I have to keep my energy level scaled way back, for the entire transaction. It's not lying or being dishonest. It's just making them feel comfortable.

Does that explain my thinking any better? 

 

01/04/2008 12:56 PM by Lisa Hill (Daytona Beach REALTOR®) (Adams Cameron and Company)


Karen Anne- Thank you! That's a wonderful explanation! Also, read my response to Inna. That also shows what I personally have to deal with. =P

01/04/2008 12:57 PM by Lisa Hill (Daytona Beach REALTOR®) (Adams Cameron and Company)


Jon- Back to what I said in my post, it's about HOW things are said. And to be honest, I run a large channel on You Tube, where I actually have on my channel description, how I feel about debating. And I've been doing that for about a year and a half. So I do tend to get my wires crossed between AR and YT. That's why I apologized to you in my post. I forget where I am sometimes, in my online locations.

I also like the way Karen Anne described the DISC system. Add to that, my conversation with Inna and I think you may better understand what I'm trying to communicate. And FTR, the conversations that are happening in these comments are a perfect example of what I was explaining in my post. We're communicating without debating... And we're all getting to know each other better as we learn the different opinions and communication styles.

Once again, Viva La Difference! =) 

01/04/2008 01:04 PM by Lisa Hill (Daytona Beach REALTOR®) (Adams Cameron and Company)


Bryant- "Debate the topic but respect the person". I like that. And as one of your subscribers, I don't find your posts to be that controversial. I actually wouldn't be subscribed to you if I did. I think you do a great job of explaining and communicating, without offending.

01/04/2008 01:06 PM by Lisa Hill (Daytona Beach REALTOR®) (Adams Cameron and Company)


Dan- Yes, I'm very much like my mom... the good and the bad =/

Gary- "Civil conversations". Exactly. And I liked BB's verbiage, "Debate the topic but respect the person". I guess it all boils down to respect. Thanks for the comment!

01/04/2008 01:10 PM by Lisa Hill (Daytona Beach REALTOR®) (Adams Cameron and Company)


Hi Again Lisa! I decided to peruse your blogs so that I could get to know you better. I had a WEIRD result with my DISC assessment. I scored extremely high in natural AND adapted behavior as a "Promoter". I am an almost sick multi-tasker, so I haven't even utilized the assessment in a way that will be productive yet. I need to study after I catch up on my taxes and continuing ed! :-)

I think what you say about "how" to say things is right and I sometimes get into a mood and "put it out there", other times, I am more patient. I like black and white, but I have to be sensitive to the gray opinion people.

01/11/2008 08:26 PM by Lania DeMers, Broker Rocky Mountain Realty Co. (Rocky Mountain Realty Co.)


Lania- I score at the top of the chart in D, I, & C! I have some serious internal conflicts sometimes. I'm usually in D mode, but the I follows close behind, and I'm really glad! People with high D personalities can be way too pushy. But the high I is the influential aspect which softens the D. And the high C keeps me organized, when the high I could cause me too disorganized. Unfortunately, I hit the bottom of the chart with the S which is the patient one. So patience is always a problem for me. =)  

BTW, you have to look at the overall blend. Anything above the midline is going to be a strong personality factor. But the higher it goes, the more it controls. Anything below the midline needs work. 

01/12/2008 02:44 AM by Lisa Hill (Daytona Beach REALTOR®) (Adams Cameron and Company)


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Real Estate Agent: Lisa Hill (Daytona Beach REALTOR®) (Adams Cameron and Company)
Lisa Hill (Daytona Beach REALTOR®)
Daytona Beach, FL
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