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Its' free, it's free, I tell you!!

By
Real Estate Broker/Owner with Tutas Towne Realty, Inc and Garden Views Realty, LLC BK607690

 This morning I went on a listing appointment and discovered the ultimate business plan. Actually, let me rephrase that, I discovered the ultimate "list for free" business plan. This particular Seller had been on the market for six months with another company, his listing agreement had just ran out and he had called me and asked me to come by today, since I have a house just like his, on the market, two doors down. As usual, I went over with my arsenal of listing materials, fully expecting to walk away with my sign in the ground, as I normally do.

Anyway, I had his old MLS printout and started going over it with him to try and figure out why he hadn't had any showings in six months. It looked like it was priced OK, albeit just a tad high. But not enough to keep it from at least getting showings. After price, the next thing I normally check, is the amount of the co-broke, that was fine as well. Very much in line with our market.

Now, I knew this particular company offered reduced commissions, so I wanted to talk commission pretty quickly, to make sure I wasn't wasting my time. So I asked him how much they were charging him. I was surprised to hear they were charging him exactly the same as the co-broke being offered! Now this caught me a little off guard, as I assumed the Realtor wanted to get paid, if another Realtor sold the property. But nope. The entire amount being charged was offered as the co-broke and there were no upfront fees or transaction charges. Basically, if another Realtor sold the property, the listing side got squat, goose egg, nada, nothing, not one cent.

I guess this explains why he hasn't had any showings. There is zero incentive for the listing broker to arrange showings and let other Realtors show the property. So their "list for free" business plan must go something like this:

  • Attract Sellers by advertising, "We list homes for free"
  • Get as many signs in the ground as you can.
  • Attract as many buyers as you can, off of these signs.
  • Sell them houses and mortgage services.

Now folks, I am a firm believer in free enterprise and truly feel there is a place for all business models in out industry. The problem is, that this Seller didn't have a clue, that his Realtor was doing nothing more than using his property as a billboard. His property was bait and nothing more. The listing is the bait and the Buyer is the catch. He certainly wouldn't want to sell this house because it has great signage and he has it locked in for six months.

I wonder if this Seller would have listed with him, if he knew, selling the house was not the Realtor's game plan? I wonder how many other properties this Realtor sold off of these sign calls? I wonder how much this "list for free" service really cost this Seller, in lost market time and carrying costs? With our property values declining, my conservative estimate is that this six months, has already cost the Seller $15,000 to $20,000 in real dollars, due to depreciation.

So what do think? Would you list a house for free?

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***I am NOT an Attorney nor do I play one on TV. Click the button below for my Bio.

The BIO for Bryant Tutas

 

 Tutas Towne Realty, Inc handles Florida real estate sales, Florida short sales, Florida strategic short sales, Florida pre-foreclosure sales, Florida foreclosures in Kissimmee Florida Short Sales, Davenport Florida Short Sales, Haines City Florida Short Sales, Poinciana Florida Short Sales, Solivita Florida Short Sales,  Orlando Florida Short Sales, Celebration Florida Short Sales, Windermere Florida Short Sales. Serving all of Polk, Osceola and Orange Counties Florida. Florida Short Sale Broker. Short Sale Florida.

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Comments(76)

Jim & Maria Hart
Brand Name Real Estate - Charleston, SC
Charleston, SC Real Estate
I can't even imagine listing a house without some sort of compensation.  Discounters are one thing...and they're fading out a bit with the current market conditions.  But the injustice that's already been done to this seller is horrible.  He really would have been better off going FSBO!
Jan 07, 2007 03:52 AM
Home Design
Alpharetta, GA
Home Design and Real Estate
What will they think of next BB.  You guys have some crazy stuff going on there in S Florida!
Jan 07, 2007 05:01 AM
Chad Blessinger
FC Tucker Kerstiens Realty - Jasper, IN

John Novak

I agree with you about this practice being a bit twisted.  I guess I need to come to terms with the fact that my business ethics and those of others are not neccessarily the same.  Always learning about the business of my competition is interesting to say the least.

Jan 07, 2007 06:25 AM
Maggie Dokic /Indialantic | 321-252-8696
Magdalena Dokic - Indialantic, FL
Selling the beach in Florida's space coast
I was with a bigger brokerage firm prior to my present broker and at an awards dinner for the year's rising stars, one of the winners spoke about one of his tactics.  He truthfully listed his own home for sale, but at a much higher price than it warranted.  Since it was overpriced no cooperating agents ever called to show it.  That was OK though, since this fellow's intention was not to sell his house, but just to get buyer calls off his sign.  A good salesperson he must have been, for his sales during that first year of his were phenomenal.  I don't know, I guess I sleep better doing things a little differently than that.
Jan 07, 2007 10:50 AM
Deborah Burns ~ Seattle Real Estate Agent
Realty Executives -BRIO - Seattle, WA

Wow....

Very interesting information...a dollar spent to save a nickel.... 

There is a cost associated with all choices, there maybe a short term gain for a long term loss which is the case here.  Someone very dear to me thinks this way, he will never see the true life costs associated with his short term savings.

The ethical topic here is very enlightening to me.  I really appreciate everytime an agent shares their run ins with fellow "agents" who have such low standards, it helps to know who/what you are up against. 

Thank you

Jan 07, 2007 11:06 AM
Rick & Ines - Miami Beach Real Estate
Majestic Properties - Miami Beach, FL
I'm a little late, but I'm sitting here shaking my head back and forth.  I also think there's room for all kinds of business models in our market - but please educate the seller, let them know what you are doing.  The costumers I appreciate the most are the educated consumers - those are the ones I want to work with or at least the ones that want to listen and understand how it works.
Jan 07, 2007 12:12 PM
Jeff Turner
RealSatisfied - Santa Clarita, CA
I'm late as well... had a six year old's birthday party this weekend. You can figure out the rest. I put this in the category of "huh?" You've done these sellers a huge favor by educating them!
Jan 07, 2007 01:58 PM
Mark Flanders
Consulting - Silverdale, WA
Bryant, an excellent post that generated a great discussion. I have nothing valuable  to add. But, I did want to tell you WELCOME BACK!
Jan 07, 2007 02:02 PM
Lola Audu
Lola Audu~Audu Real Estate~Grand Rapids, MI Real Estate - Grand Rapids, MI
Audu Real Estate~Grand Rapids, MI ~Welcome Home!

This was a really funny post!  I'm still laughing.... I will give it my vote on www.realestatevoices.com if I can figure out how:)

Lola Audu, CRS GRI

 

Jan 07, 2007 03:09 PM
Anonymous
Steve

I get the strange feeling that the seller was confused.  Did you see the old listing agreement?  The MLS sheet shows only what the listing firm agrees to pay as a co-broke to a selling firm, and not the total commission.  Maybe it was a variable commission rate, contingent upon if the listing agent sells it or another firm sells it?

Jan 08, 2007 12:34 AM
#66
Bryant Tutas
Tutas Towne Realty, Inc and Garden Views Realty, LLC - Winter Garden, FL
Selling Florida one home at a time

Hi Steve, I did. I asked to see it because I thought he was mistaken, but he was right. We have companies in my area that advertise "sell your house for free". So this is nothing new in my area, I just hadn't run across it before.

Thanks everyone for reading and commenting.

Jan 08, 2007 12:41 AM
Andrew Hodge
Right At Home Realty Inc. - Richmond Hill, ON

Bryant, this is an interesting article.  It is a good thing that you did not talk to the seller about "what the previous listing agent did" because you would have been setting yourself up for a slander lawsuit.  I am surprised that no one has pointed it out yet, but this whole article is based on speculation and not fact.  Yes the house did not sell, but that does not mean that the agent was redirecting buyers to other listings.  As you pointed out the commission to the co-operating broker was normal for your area, so selling another home instead of selling his/her own listing would not really benefit them especially if they advertised the sale and the savings that his client reaped.  The would still get the buyers side of the sale and they would probably get the purchase commission on the clients next home.  Having a sign on a property that stays on for 6 months, and only advertises that you are ineffective, is not worth 2 commissions.

Why it did not sell may be a mystery but unless you can prove that this agent is redirecting buyers and not just unlucky, making public statements about what others have done is always a bad choice.  They may have had some calls off of the sign, but most people who call off signs do not know what the house is like and therefore are often not appropriate buyers for that particular home.  Without fiduciary duties it is also easier for other agents to black list an agent or brokerage as they are not liable to their customers if they do not show them a suitable property, for whatever reason.

Now if this is what that agent was doing they are not only unethical, but stupid.  But you do need proof before making such statements.

I have to say that this post and all of the comments really feels like a "Bubble Blog" where people jump on the band wagon before really reading the post and looking at the facts.  Each post seems to feed off of the previous posts that concentrate on an idea not the facts.    There are many good comments about disclosure and ethical behavior but they all assume that the listing agent that you refer to has committed a wrong even though you have given no proof.  Sorry but this is a sad day for AR. IMO

Jan 08, 2007 01:21 AM
Bryant Tutas
Tutas Towne Realty, Inc and Garden Views Realty, LLC - Winter Garden, FL
Selling Florida one home at a time

Hi Andrew, I appreciate your comments. You will notice in my post that I do not point fingers or name names. I would never do that. You will also notice that this post is tagged opinion. BUT my market area is very small and I do know what goes on in my market and how my competitors handle their business. In Florida these type of companies are everywhere. It's a common practice. This post was written to stimulate a conversation and to get opinions from others on the issue, not this particular case. If you are not exposed to these type of practices in Canada then you are very lucky. Move to Florida and your perception will change drastically. 

This post was written to explore an issue. Even though the post is 100% true, I am not singling out a specific Realtor or company. Nor am I presenting facts. I am presenting an opinion based on my knowledge of how these "listing schemes" work. This knowledge was gleaned from having conversations with Brokers that own these type of companies. So this technique and business plan is 100% factual. The Realtors "intent" is an assumption based on facts. Hope this helps.

BTW, ActiveRain is all about, to me anyway, exploring, debating and conversing about these types of issues. This is a consumer post on purpose. I'm a strong believer that the consumer should know the questions to ask before hiring a Realtor so that they can make an informed decision.

Thanks for responding. Your opinion is always appreciated.

Jan 08, 2007 01:53 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

BB,

Home owners may decide this is a way for them to make money.

They can rent their lawn for a realtor sign and charge for the advertising space. 

Now what would we call this business?

www.HomeRome.com

Jan 08, 2007 02:20 AM
Bonnie Erickson
Tangletown Realty - Saint Paul, MN
I found your idea about working for free amusing because I read the business model differently.  I saw it as an incentive to market even harder because that's how the money would be made through my finding a buyer or through someone else finding the buyer and I get the seller's buy side.  There are a couple companies here (Minneapolis St. Paul), one that has been here forever, that reduce the seller's agent side of the commission because their goal is to have the buy side.  They have both been quite successful and agents who work for them are extremely loyal and have steady business.
Jan 08, 2007 04:32 AM
Gabriel Silverstein
Angelic Real Estate, LLC - New York, NY
SIOR

Ahhh, the old bait and switch.  I think there is plenty of that going around.  Here's another one I hear that came out of another broker's/agent's mouth who was looking for a listing: "we have buyers already for your unit"  (remember that when I do residential work it's generally very high end condos - expensive stuff that has a reduced buyer pool size from much of the industry).  I love when I hear that someone told a would-be-lister that one.  "So," I say, "that's great - they will get paid a full co-op commission as the buyer's broker then and I'll contact them as soon as you sign our listing agreement...oh by the way, the last five sellers I've talked to that got told that same thing by that agent and hired him/her to list their property never saw one of those supposed buyers from them after they signed the listing agreement...If they have these buyers already, why don't you tell them they don't need the listing agreement (who wants that dual agent issue anyway) and give them in writing that you'll protect them for the buyer's agent commission.  Then you won't have to hire and pay me, you can just pay a half fee, since they already have the buyers for you."  That wakes a few people up to the reality of the snow job.

If this has already been said in some way, sorry that I didn't care to read through 71 previous comments.   I just felt like adding my own two cents.  You're too popular BB for me to jump in late and take the time to catch up on all the banter...

Jan 08, 2007 02:57 PM
Chad Blessinger
FC Tucker Kerstiens Realty - Jasper, IN
Gabriel Silverstein
-I hear of the same thing happening in my area.  We have buyers for your property and then nothing.  That ticks off a bunch of people.  I don't see this model working long term--actually that is what I am counting on.  I just need these other agents to continue ruining their name and people will learn who to trust.
Jan 09, 2007 03:30 AM
Ron Withers ----Retired Mortgage Professional
Kissimmee, FL

Broker Bryant,

Based on your earlier comment that the company's slogan was "Never pay a Real Estate Commission Again" I believe I know who you are refering to.  If I am correct they are not really the tradition real estate brokerage rather more of a Marketing/Advertising company. And, if so,  you have mentioned them in at least one previous post where they made some very misleading statements to their clients about their fees and how they worked or could be credited toward another future listing scenario.  If I am right, I have some first hand knowledge on how they operate. They charge various levels of fees depending on the level of exposure in their marketing and advertising on a subject property. Their operating scenario does  include lead capture and marketing of mortgage services as well.  They control virtually all aspects of the sales transaction.

Jan 09, 2007 10:50 PM
FRANK LL0SA Esq.- Northern Virginia Broker .:. FranklyRealty.com
Northern Virginia Homes - FRANKLY REAL ESTATE Inc - Arlington, VA

Sure I would list for free!!

Actually my first big deal was a $3,000,000 house that I sold with a commission of $1 (3% for the buyer agent). A great way to get my sign in a great area and get phone calls from prospective buyers that might like that or another house.

I think it is a great system for hungry newcomers.

 More thoughts like this over at: Blog.FranklyRealty.com 

Jan 11, 2007 02:17 AM
Todd Clark - Retired
eXp Realty LLC - Tigard, OR
Principle Broker Oregon

WOW - What a con...I wonder how bad they they were ripping off the buyers that they did find on the mortgage points and fees, just to make up for doing work for free.

 

Mar 15, 2007 03:27 PM