This is my week for handing out kudos for great customer service.

Home Stager with Shaken...with a Twist 216.633.2092

This is my week for handing out kudos for great customer service.

Yesterday, it was  Pummel's Home Furnishings, Inc. Rocks!

Ganley Subaru of Wickliffe  is where I leased my new Legacy from last week.  The Service Advisor, Jason Bevione is the person I dealt with throughout the debacle with my stolen car.  When he advised me that day that it would be best to either purchase or lease a new Subaru rather that repair my old car, he explained the advantages of leasing very thoroughly.


Jim Santa Maria, one of the Salesmen at Ganley, helped me from there.  Friendly, knowledgeable and made the process quite painless.  I only took one car out for a test drive and that's the one that is sitting in my driveway right now.  Jim was helpful, courteous and a pleasure to work with on this deal.  


Of course a manager is always steps Ernie Coons, the Used Car Manager, even though this was a new car.  Ernie crunched the numbers and made it all happen.  He worked with me until we came up with a number that I was comfortable with for my monthly payments.  With all due respect, not your typical "used car salesman".


Teresa Salvatore, the Business Manager was truly amazing.  First, she apologized for me having to wait, which wasn't necessary at all.  She went over the contract with me and all of the paperwork involved and thoroughly explained everything.  There wasn't a stone un-turned by the time we were finished.  We had a few laughs, told a few stories and I was on my way.


Excellent Customer Service




The way it should be!  

Posted by

Make it a great day! 

E-mail me at

Please check out my brother Anthony's website.  

He owns a dog walking and pet sitting service in Fort Lauderdale.  

You, or someone you know may need his services some day.


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Liz and Bill Spear
RE/MAX Elite 513.520.5305 - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Roger, Always nice to have a great experience at a car dealership.  Can't say my memories of car dealerships are in the "fond" category.

May 10, 2012 03:59 AM #1
JOSH EVANS *JoshEvansHomes 516-655-5000
Village Properties of Mineola, LLC - Mineola, NY
Great blog and great job. Keep up the good work and good luck to you this year. Thanks.
May 10, 2012 04:02 AM #2
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Hello again Roger. I always appreciate customer service. Unfortuneately it isn't something we can count on or rely upon as a standard practice, and that's why when it happens, it is special.

May 10, 2012 04:16 AM #3
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

It is really unusual to have a nice experience with a car salesman Roger.

May 10, 2012 04:32 AM #4
Michelle Cooks
Charles Stallions Real Estate Services - Pace, FL
Pensacola, Pace & Gulf Breeze Property Management

I have always had good luck with Pensacola Honda and the great folks there. Roger I would think you bring out the best in anyone and what a good post.

May 10, 2012 04:36 AM #5
Dorie Dillard
Coldwell Banker United Realtors ~ Subsidiary of NRT, LLC - Austin, TX
Realtor-Canyon Creek- NW, Austin TX Homes For Sale

Good morning Roger,

Isn't it unfortunate that so many feel having a great experienve working with a car salesman is not the norm? I have to say I have experienced excellent treatment with Lexus of Austin many times. The bar has been set years ago and I have come to be never disappointed in the excellent care and service I receive.

May 10, 2012 04:52 AM #6
John McCormack
Albuquerque Homes Realty * - Albuquerque, NM, Albuquerque Homes Realty

Good morning Rog -

Well you don't get a positive testimonial from a car sales client on a daily basis.  Glad you had a good experience.  Nice looking ride my friend!  Have a great day and keep the roads hot today :)

The Q Man

May 10, 2012 06:17 AM #7
Joanna Cohlan
Fresh Eyes For Your Home - Chappaqua, NY
Designing, Decorating & Staging Westchester Homes

I  love my car SALESWOMAN at Subaru-her name is Diane Delillo and I've been dealing with her for years (my last 4 cars) -BTW, at that angle, it looks like a Porsche!!!

May 10, 2012 06:21 AM #8
Peg Barcelo
Fluff My House! Home Staging Inc. 250.486.6369 - Summerland, BC
The FlufftasticStager from Summerland, BC

BU-FU, I'm not surprised there were a few laughs during the transaction; you were there! Your humour has always shone through every storm that has flown past you! Huge congrats on a lovely new set of wheels! Does it have a car alarm?

May 10, 2012 06:41 AM #9
Craig Rutman
Helping people in transition - Cary, NC
Raleigh, Cary, Apex area Realtor

Nice job spreading kudos around this week Roger. It's always nice to be recognized when someone provides that little extra unexpected service.

May 10, 2012 06:50 AM #10
Kristin Johnston, Waukesha County Realtor 414-254-6647
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

Roger, after all you have been through, it is so nice that you are getting great customer service...well deserved!!

May 10, 2012 06:52 AM #11
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

Up until now, mine haven't been "fond" memories either BLiz..............but these guys and gals hit it out of the park with customer service.

Hey Josh, I was hoping you'd drop by this morning....................LOL.  Where's Mona when you need her?

Sheila, I see Josh beat you  here this morning.  Yes, excellent customer service is rare indeed, so it was so special.

True, and I did Conrad, hence the kudos.

Thanks Charles, very kind of you to say.

Great to hear Dorie.................glad you found someone that does the right thing in Austin.

Low key day Q's my Thursday With Mickey!  Thanks man, love the new ride.

I'll take anything that looks like a Porsche Joanna............even if it's just the angle of my Legacy.  My Suzuki looked just like my friend Mercedes from the back.  Glad you found Diane.

Nice compliment BU-FU, thanks so much.  No car alarm.............yikes!

I'm a firm believer in giving credit where credit is due Craig. It's so easy to bitch and people always take the time to do that, but rarely do they take the time to recognize or acknowledge great customer service.  Thank you sir.

Thanks MM, they rock just like you!

May 10, 2012 07:15 AM #12
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Indeed he did Roger. I was out having a mammogram, oh well. Did I wish you good luck this year?

May 10, 2012 08:01 AM #13
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

You always wish me good luck my friend................hope the mammogram was just a routiine thing Sheila.  Wishing you good luck this year!

May 10, 2012 08:08 AM #14
Wanda Kubat-Nerdin
PK Real Estate Utah South, St. George, UT 84770 - Saint George, UT
Your Preferred St. George Area Real Estate Agent.

Congrats on the sweet ride Roger! The second car I bought was a Subaru, loved it! This is a good looking car that will serve you well.

May 10, 2012 08:39 AM #15
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

Thanks Wanda, so far, so good, I'm really pleased with my Subaru.

May 10, 2012 08:44 AM #16
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Roger D. Mucci

Lets shake things up at your home today!
Do you need to "shake it up" or start from scratch?
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