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By some estimates there are over 350 million websites on the Internet. However, only a fraction of these are viable.
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47 Comments on Is your contact information hidden on your website?
I don't like having to "register" and give my email and personal information in order to get in contact with a business. Unfortunately, many websites are designed this way. I'm a guilty party of having one of these websites, but I have a lot more going on that just that. And I do get leads from that site. But my phone number is available, and I want my phone to RING RING RING!
What a wonderful topic. Mobile sites are some of the worst at this. They hide or omit the phone number completely and you would think this would be front and center.
On my own site, you have to trip over my phone
You made me go look. I spend little time "branding" my company name or my name because Google analytics tell me that's not what buyers and sellers are searching for here. But I'm happy to report I'm right near the top for my company and name and 7 out of 10 for my name on the first page. Now back to working on domination for when people Google "lake sinclair"
I'm with you, Richard. If someone puts info on my site for contact, you betcha I'm going to call. The odds are way in my favor if we talk one on one.
Great post! It's a no-brainer to have your contact information front and center... question: what are your thoughts of
"Pop-Up" Contact information boxes? Instead of a pop-up soliciting your e-book or report, have any of you tried creating a pop-up displaying your contact information?
I love the Secret Agent Man, For ever leaving out your contact information on public web sites, your buyer's constantly call me wanting to know information on your listings. Oh if only I had a similar home to sell the idea that they call on Secret Agent Man's listing yet also wish to see my clients listing too. Oh this Secret Agent Man just handed me a buyer. I love you Secret Agent Man.
It's better to put your contact information on the actual site and not on a pop up contact information. A pop up contact info can be seen before the content but personally, as a browser, it is common to look at what you can offer to readers first before you can let them know how to connect with you.
This is one area where I have to do better. My contgact info is there but not as visible as it should be.
Richard - I get so frustrated when I want a phone number and can't find one on a site.
I like to see the cell phone number on the web site because most of the time agents are out of the office and do not return phone calls for hours.
This is some very good information. Thanks!
Great advice Richard, one that irritates me and seems to be getting more prevalent all the time is failure to include their email address on the website. When I want to send a quick note, it is an irritation to have to fill out a form along with the captcha codes.
Not only do they make it hard to find contact information, I've been to agent sites where I couldn't find their NAME.
One lady who wrote me about writing her agent bio sent me a link to her site, where I couldn't tell if it was a company site or hers. Her name was not to be found anywhere on the home page, the buyer page, or the seller page. I told her that and guess I insulted her - I never heard from her again.
Sometimes the basics get overlooked and make you wonder wonder they were thinking.
Good points. About a year ago I realized that our office contact info was confusing on our website, so we created a whole page dedicated directly for that purpose.
I have several contact points on each page. Thanks for the great post.
Hi Richard, excellent points. It is amazing sometimes how hard it is to find someone's contact info.
Richard, as an aside to contacts...a consumer expects for us to respond to them anywhere from instantly to one hour...better keep the cell on even while in the shower!
Jo Ann
Excellent point. I recently wrote an offer and wanted to contact the agent to let him know I was sending it over. He didn't have a website and the only contact info in the MLS was an office number. Really? I guess, consumers never contact him.