Inspired by Alan May (who wouldn't be), I had to write on those other horrors who make appointments..  My office has  "opp time"  a pseudonym for opportunity time... (well that is a whole different subject)... but when we are at the front desk, we are there to back up for our receptionist to pick up those calls she cannot access, and make those appointments.  Now, I realize that, we, as independent contractors, are not obligated to do this, but our office does. I have called other offices, and the agents 'on duty' will have you wait until the receptionists are free, will ask you to call back in 10 minutes as the receptionist is busy..,have you repeat the date, the time, the address 3 times ( as they can't be bothered to write it down as you speak so they appear efficient  - G-d forbid)  and my last experience was having the agent demand  of me "what is the MLS number?". We are all used to giving the address  but she wanted it done differently.. She imparted how 'it was easier for her that way.."" Oh my!  I had to call back an hour later to cancel the appointment. I was afraid to call..

My office (which currently has over 52% of the Larchmont market over those other top companies) is GREAT. My company has over 92% of the Mamaroneck market over other top companies...... When I call those other areas, and offices, I wonder if those offices would be doing much better if they had people on Opp time who were simply willing to help...

My office is GREAT!

Westchester is GREAT!

Gay E. Rosen, ABR, CBR, CRS, GRI, SRES, CDPE, REOS
Licensed Real Estate Associate Broker
Houlihan Lawrence
2070 Boston Post Road
Larchmont, New York 10538
(914) 833-0420 Ext. 307
(914) 907-2645 Cell

Email: grosen@houlihanlawrence.com

2012, 2011 & 2010 Platinum Award Recipient
2012, 2011 & 2010 Top Agent Award in Customer Satisfaction

New Rochelle and Larchmont homes for sale

New Rochelle NY Real Estate

Larchmont NY Real Estate 

 Copyright  2009-2013.  Gay E. Rosen (914-833-0420)

Follow humouralways on Twitter

Gay Rosen on Google+

View Gay E. Rosen, ABR, CBR, CRS, GRI, SRES's profile on LinkedIn

 
This post has been included in New York Real Estate News Westchester County, NY Real Estate News Larchmont, NY Real Estate News
Post is included in group: "Whacked"!!!
Post is included in group: Westchester County
Post is included in group: Take It Off In The Rain
Post is included in group: The Lounge at Active Rain
Post is included in group: Posts to Localism

6 Comments on Making Appointments & Making the difference.... Please be courteous!

MAY
15
2012
1,342,657 Points 71 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

It can be amazing how long it takes some agents to call back and confirm an appointment........I have had it take days after multiple calls! Pretty sad representation for their sellers!!!
3:32pm • #1
MAY
16
2012
1,133,544 Points 151 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Gay - You are so right.  The person who answers the phone is the first line of communication w/ the customer.  They set the stage for everything to come.
2:36am • #2
645,981 Points 67 Featured Posts Outside Blog Attended Rain Camp

Hi Gay.  I guess those other offices forgot that we are a "service" industry.
3:47am • #3
370,361 Points 10 Featured Posts Outside Blog Called Shot Master

Hi Barbara Jo - It is the one thing I hate about real estate - is making those appointments...
5:15am • #4
370,361 Points 10 Featured Posts Outside Blog Called Shot Master

Hi Debbie- so true... best, Gay
5:15am • #5
370,361 Points 10 Featured Posts Outside Blog Called Shot Master

Hi Conrad: I wonder why those agents are on opp time when they can't be bothered!
5:16am • #6


What does the graphic say?
Leave a response…

(optional)
Spam Prevention:
 
Gay Rainmaker_large

Gay Rosen

Larchmont, NY

More about me…

Houlihan Lawrence

Address: 2070 Boston Post Road, Larchmont, NY, 10538

Office Phone: (914) 833-0420 x 307

Cell Phone: (914) 907-2645

Email Me

Harrison, Larchmont, Mamaroneck, New Rochelle, Rye NY real estate info for home buyers and sellers.


Listings

Links

Archives

RSS 2.0 Feed for this blog