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Is Market Leader just a bunch of fancy smoke blowing you know where? Have any of you had this happen or had to deal with this type of poor customer service?? From something you have paid bucco bucks for!?
My True Story - Market Leader was THE WORST. Beware!!!
My name is Eileen Schreiber. I am a real estate agent in Flagstaff, Arizona. I am the creator and owner of a customized website that has made me a top 5 Buyers Agent in Flagstaff for the past 3 years. (http://www.TheFlagstaffWebsite.com). I am very adept at internet marketing.
Last year (2011) I decided to try to break into the Sedona, Arizona market. After doing a bit of research, I thought I would try Market Leader.
As a savvy web-based agent, I read through the lines of the sales pitch. Market Leader offers "leads" - that means that people need to register on my site with valid email addresses and phone numbers in order for me, the agent, to contact them.
I was told that for the Sedona Market, Market Leader GUARANTEES 10 QUALIFIED LEADS PER MONTH FOR $479.00. That is a a lot of money!! And I had to commit to a six month contract. There are no trial periods.
They also offered me a trial period for the Market Leader Follow Up (call) Service. As soon as someone registers on my site, a professional from Market Leader calls them to follow up. This is how to convert leads, they said.
With an "I know better than this" feeling in my stomach, I committed.
I immediately registered on my own site as a client to check the level of service.
A day later, I received a call from a bored sounding flatline female voice: "Hi, this is xxxxx, You were on my site yesterday I'm following up".
I almost had a heart attack. THAT is how they follow up??? With a bored, flatlined female phonemonkey call who didn't even identify the name of my website, my market, or sound like an interested human being?
I immediately contacted Market Leader and demanded that NOBODY, EVER follow up with any potential client again. I would do that, thank you.
Almost every lead had either no phone number or an invalid phone number. I swear.
Almost every "lead" said they were "just looking". Any contact I initiated with the leads resulted in the following: ZERO. And remember, I am a web-based agent. I know how to follow up and I know how to convert.
All my leads were delivered on, or around the same day. It was like they let them pool, then parceled them out to agents. I don't know that for a fact, but it was VERY wierd.
After three months of NOTHING but FRUSTRATION, zero true buyers, and lots of wasted time, I realized that I was wasting a lot of money on nothing.
Be advised!!! Market Leader does not let you cancel for dissatisfaction!!!!!! I expressed my extreme and utmost dissatisfaction in emails and phonecalls. I was told I could reduce my services to the $150/month "search function" for the duration of my contract. I did that.
Beware!!!! Market Leader does not stop services at the time you originally contracted to end your services!!!!!! I believed that my contract would simply end at 6 months. NO. They charged me for two additional months.When I called and emailed to protest this with all of the vigor I could muster, my account exec told me:
"Jack Markham, the Sales Manager received your emails and passed them to me. He said specifically not to issue you a credit."
BEWARE!!!! DO YOUR HOMEWORK. Call other agents who have used Market Leader in areas just like yours. Do not use a big city agent as an example if you are in a small town. Ask important questions to people who use the service! Make sure you are aware that your "leads" are just that - email addresses.
BEWARE!! No matter how dissatisfied you are, you can not cancel. Be prepared to spend money for six months.
BEWARE!! Even if you have a six month contract, make sure you cancel. Otherwise they will continue to charge you.
Based on this experience, I would never recommend Market Leader as a viable service.
Also see this at http://bewaremarketleader.wordpress.com
Tammy Emineth is an expert in custom content and original articles for blogs, website, press releases and more. Contact me anytime and feel free to subscribe to this blog to stay up to date on my latest blogs and informative information. Email me or contact me for Real Estate Website Marketing and SEO Content Writing.
The information contained in this blog is believed to be true and correct and while every effort is made to assure that the information is as accurate as possible, the author of this blog, and its comments disclaim any implied warranty or representation about it's accuracy for any particular purpose. All information is copy written and the property of Tammy Emineth.
We do a lot of things! In addition to writing dozens of articles and blogs each month we offer assistance to real estate agents with their websites and all types of commercial and personal websites. We do marketing and online promotion through various social media and blogs. My AR Blog showcases what we do and how you can do it too!
Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers and brokers listed on this site. These real estate profiles, blogs and blog entries are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a house. ActiveRain Corp. takes no responsibility for the content in these profiles, that are written by the members of this community.