This morning I received this email from Francis, a new loan officer in seek so advise:

Hi Rhonda,

I am fairly new to the Mortgage Loan Origination industry - Certified WA State Loan Originator License #....

I am looking for directions on how best to try and get Realtors to partner with me so I can get their referral business.

Any advise?

First of all, congratulations on taking all the steps necessary to become a Licensed Loan Originator for Washington state.   Many of our Washington Loan Origination brother and sisters did not meet the December 31, 2007 deadline or have decided to opt for a different career. 

With my 8th anniversary in the mortgage industry coming up on April Fools...I'm kind of an "old dog" in the mortgage biz, as sad as that may sound.  I entered this industry after 14 years in the title and escrow industry with many agent relationships all ready established...I was extremely lucky.

Even as an "old dog", I'm still looking for new relationships.   Especially when I have really enjoyed working with an agent on a transaction.   Here are my recommendations:

  1. Start with you.  What do you have to offer real estate agents that sets you apart from other Loan Originators?  Why are you unique?  
  2. Who do you know?  Send out a letter or call your friends, family, former co-workers...anyone and everyone you know, letting them know that you are looking to meet real estate agents.  Ask them who they have worked with in the past that they were pleased with.  (Hopefully you all ready have your personal sphere in a database, such as ACT).   Follow up and ask if you can contact their agent and use your friends name as a "reference"
  3. What type of client do you prefer working with?  Do you prefer first time home buyers? Investment properties?  What transactions have been the most enjoyable for you?  Define your ideal borrower and keep this in mind when seeking agents. 
  4. Don't forget Listing Agents.  When you have a transaction, be sure to contact the Listing Agent and introduce yourself.  Many LOs go through an entire transaction never speaking with the Seller's Agent--what a mistake!  Follow up after closing to let them know you enjoyed working with them on a successful transaction.
  5. Blogging.  Blogging has been a great way for me to meet fellow mortgage professionals and real estate agents and consumers in need of your advise.  I wouldn't blog alone and expect business to come my way.   This has been a "side benefit".  You can start your own blog whether it's on your own platform, like Mortgage Porter, or use Active Rain if you're just starting out.  
  6. Be an expert.  Continue to learn and attend industry courses.  Knowledge can overcome being new to the industry.  I decided to obtain my CMPS in order to distinguish myself from the pack.  You don't have to have a designation to be an expert.  In fact, Barry Habib of Mortgage Market Guide will be in Seattle for a free seminar this Friday.  

I think it's important to start searching for clients (borrowers) first and real estate agents second.   Do begin with those you know and don't be shy about letting them know you're in the business of helping people finance their homes.   You must provide exceptional service or it won't matter how many agents or borrowers you meet.  

The key to a successful mortgage practice is to provide exceptional service so that you can create a repeat and referral based business.  With fewer LOs in Washington (at least, fewer licensed ones), this is a great time to be a mortgage professional.  Over half of our competition is gone (or cannot originate mortgages until they complete the licensing process).

One last bit of advise, check out Tony Gallego's blog:  The Mortgage CiceroneJeff Chasin has a nice blog gearred towards helping mortgage professionals, too.  Update:  I just realized I forgot Lenderama (and I'm sure many others).

Does the Active Rain Community have any suggestions for Francis and other fairly new Loan Originators?   

 

16 Comments on New Loan Officer Asking for Help Meeting Real Estate Agents

JAN
06
2008
480,278 Points 151 Featured Posts Outside Blog

Rhonda... nice layout. I would add a little to number 6, being an expert. Pick a certain type of loan also and get to know that very well. My suggestion would be FHA mortgages. Because of the subprime fallout and because of Fannie & Freddie making changes to their credit score/LTV requirements, in my firm belief, FHA will be the program to go with. Sure, it does come down to the area that you lend in, because of the loan amount requirements, but this could change some in the next 30 days....  I will think of some more...my brain is tired.  ;o)

PS.. I have been doing this for 15 yrs and I would highly recommend to get involved in blogging... learn as much as possible....  best of luck.

jeff belonger
3:46pm • #1
A agree with the comment above. It is important to bring value to agents. FHA is going to be a good niche with the lack of other loan products available.
3:50pm • #2
3 Featured Posts
Hi Rhonda...I must say you present very professionally! Good luck in the biz! Keep the pre-approval process quick and easily accessible to your re agents and always answer phone calls and e-mails. That will carry you FAR. Also, we love knowing you care about the clients and the brokers who refer to you!
3:51pm • #3
3 Featured Posts

Lania, I'm not new.  ;)   I'm just trying to help out a LO who contacted me for a little advise. 

Jeff, I'm so glad we have FHA and that is one of the programs I cut my teeth on!  Excellent advice!

Brian, you're absolutely right.  Just having a nice smile and flyers isn't going to cut it. 

Duane, are you promoting yourself on this post?

3:56pm • #4
187,890 Points 1 Featured Post

Check out all the informative blogs that are out there. 

Patricia Aulson/Hampton NH Real Estate 

3:58pm • #5
3 Featured Posts
Oops, reading too fast. Whenever there are bold points, my eye automatically gets drawn there. Good luck to your new friend...he has a great mentor!
4:11pm • #6
206,231 Points 19 Featured Posts Outside Blog

Ronda,

Get involved with the local Board of REALTORS. Get on a committee or two. I recommend eduction, you'll meet serious experienced people at the meeting and ambouous new comers at the classes. Even if you can't join the committees you can normally take their classes.

When going to real estate events, never sit with existing friends, and never with co-workers. They already know you and they aren't going to refer you any business. Sit with strangers.

Never leave home with out business cards, and never be far from a resupply. They're cheap, pass them out.

Get an ID pin, people want to talk real estate, smile and give them a card.

Ask for the referrals! Ask everyone!

A pretty face and great smile makes it easer to get in the door, but that's all! Once you've got their ear you must preform. Always tell the truth! REALTORS will accept an "I don't know, I'll get you the information," as often as necessary. But, don't get caught ad-libbing! One lie and you're starting over.

You're going to make mistakes, it's not the mistake that's the problem. It's how you handle it, jump on it as soon as you know about it keep everyone informed, the client and REALTOR and get the job done.

Bill

William J Archambault Jr

The Real Estate Investment Institute

4:12pm • #7
3 Featured Posts

Patricia, great advise.  The two blogs I promoted were ones that came to mind that specialize in helping LO's. 

Bill, thanks for more great words of wisdom for Francis.  I especially love the tip on not sitting with friends.  Many times, especially when we're new, we stick to our comfort zones.

4:29pm • #8

Thank you Rhonda for your advise and also making it possible for others to add their voices. You are all an exceptional bunch and I believe I am in the good company.

 

Thank you all for your positive input. 

Francis Adjepong
9:05pm • #9
3 Featured Posts

Hi Francis,

Hopefully we get some more comments and tips so please check back.  I am honored that you would contact me for advice.  I also like how you promote being Licensed...I am doing the same with my business...it does distinguis us over what "non-licensed" LOs are required to do (it does tick off those bankers...be prepared for that).

9:51pm • #10
JAN
07
2008
123,792 Points 4 Featured Posts

Having just been through this exercise myself not too long ago I can share what I did:

1.  Write a short statement that describes the kind of Real Estate Agent that you want to get referrals from.  Are they Full Time or Part Time?  Are they experienced or relatively new?  How many years experience should they have?  How many listings do they have, or how many sales have they made in the past year?  Once that is written you will have an idea of the kind of agent that you want to attract.

2.  Determine what you have to offer other than "Rate and Term".  What skills do you have that can help an agent make sales?  Stay away from rate and term and under no circumstances should you hand out rate sheets to agents as a first contact.  Every LO does that.

3.  Ask permission to stay in contact with the Agent.  This means call or e-mail the agent, introduce yourself and ask their permission to send some information about you and how you can help them with their business.

4.  Create a newsletter in i-contact or something similar and "touch" the agent with relavant market information, business building tips etc, as well as rates.  When you see that they have a new listing, call and congratulate them.  Ask if they need help with the open house?  Ask if they need help passing out flyers for the open house.  How can I help YOU Agent sell this house.

5.  I don't recommend taking Agents to lunch, unless you have another connection with that agent.  Some Agents take advantage of it.  Don't chase them, simply provide relevant content and stay in touch. You'll start getting the referrals!!

10:38am • #11
3 Featured Posts
Thanks, Kate.  I really like the idea of allowing the agent to "opt in" instead of potentially spamming them with.  
1:37pm • #12
JAN
12
2008

Excellent advice. For anyone in our profession or affiliated fields. Especially #1: What do you have to offer. A simple statment is sometimes all that is required to set yourself apart from the competition.

2:27am • #13

Here is another one to add tot he list. Keep your eyes open! You can meet an agent in some of the most unusual places. It could be your local grocery store or favorite pub.

Also, consider the fact that many appraisers are also agents. They get their agents license to save money on MLS data and get their own lockbox key. Even though appraising might be their priority, they will sometimes refer a few deals a year from friends and family.

11:33pm • #14
JUL
06
2008

Thanks for you for taking the time to comment on this subject in the Active Rain network.  AR is the new "cyber backbone" of the industry, and with it's uplink to Localism.com it is transforming the real estate marketplace. Agents who don't see which way the cyberwind is blowing are going to find themselves at a considerable disadvantage inside of three to five years.

10:24am • #15
3 Featured Posts

Thanks Rob.  That's one reason why I'm trying to help the agents I work with start blogging.

11:00am • #16

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Rhonda Porter CMPS

Seattle, WA

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Mortgage Master Service Corp.

Address: 24909 104th Avenue SE, Suite 100, Kent, WA, 98030

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