Is Your Real Estate Agent a Problem Solver?  House

Foundation Issues before Closing?  No Problem!

The Little House That could Be Sold!

This is the story of optimism, hard work, communication and exemplary problem-solving!  It is also the story of a Buyer's walk through the property of her dreams ten days prior to closing and discovering that the foundation was heaving up in the center of the house and causing damage to the floor, wall and the kitchen. Like the Little Blue Engine's belief that it could push a toy filled train over a mountain, in The Little Engine that Could,  two Realtors made the decision that they could navigate a transaction over a foundation issue that looked and felt like a mountain!  After all perception is the reality!

The Story of the House That Could

The Sellers purchased a foreclosure to rehab for income property.  Renovations began with an engineering study, slab leak test, extensive foundation repair, and a second slab leak test.  The roof was replaced, Bathrooms and kitchen taken back to the studs and remodeled.  Flooring was replaced with tile,  wood laminate and carpet. The Sellers leased the property for several years to satisfied tenants.

Flash Forward.  The Sellers asked me to list their income property. I questioned a slight incline at one end of the house and a hairline crack on an interior wall. The foundation company and plumbing company returned to check the integrity of the foundation and the plumbing system.  There were no leaks in the plumbing system and once again the foundation company stated that the foundation was stable and performing.  They further stated that  extensive foundation repair does not always render a perfectly level foundation. Both companies put their findings in writing.

The Sellers quickly received three below market investor offers before offer number four that resulted in an executed contract. The buyers were engaged to be married. The day before closing, the lender called to notify the Seller that the couple had separated and they would not be purchased the property. The Sellers requested and received the earnest money.

THE BUYER appeared the second week of August toting two red flags. The Buyer had applied for two government grants that would not be available until October, so she was seeking an eight week close.  Yikes!  As Realtors we know that the longer the escrow, the greater the opportunity for a transaction to go south: as far as the South Pole!  Although the time frame and the grants were not appealing, the Sellers were ready to sell and the contract was executed. Communication between the Realtors, Loan Officer, Buyer and Seller appeared to be open and honest.  The Seller was keenly aware that the Buyer wanted this property and the Loan Officer  confirmed that the Buyer could quality for another loan, if the grants were not fulfilled.

Repair requests were made and agreed to during the Option Period.  All work was completed to the satisfaction of the buyer.  Ten days prior to closing I received a call from the Buyer's Agent asking me if I was aware that the foundation had raised in the center of the house. To the credit of the Buyer's Agent, this was an understatement!  She also added that there were a few significant cracks in two walls. Yep!  They were cracks, alright!  The Sellers and I felt like we were looking at Mt. Everest and damage from an earthquake.  Everything is relative. Right?

The Buyer's Agent  shared that the Buyer wanted everything repaired and assured us that the Buyer was willing to "hang in" as long as necessary. The Sellers assured the Buyer that they were willing to complete the necessary repairs.  This was easier said than done.  another slab leak test was done and once again indicated no leak. Three engineers looked at the house and said the piers were functioning properly.  Another slab leak test was performed and once again indicated no slab leak.  The original engineer and two other engineers looked at the property and confirmed that the piers were functioning properly.

A breakthrough in the resolution of the mystery came when the Seller called the original foundation company and told the story to an assistant.  The assistant recalled a similar scenario years ago.  Bingo!  The mystery was solved.  The builder had run the condensate line from the evaporator coil down the wall and through the foundation, but had neglected to connect the pipe to a drain pipe. Hello!  This should be Plumbing 101!  Walls were removed and replaced, the plumbing line was properly rerouted, floors and tile were repaired and everyone was relieved and happy! One question will always remain.  Why didn't any of the engineers or plumbers think of this before! If you are a Realtor or homeowner reading this, file this information away in a safe place!

This is why I lovingly refer to this house as The Little House That could...Be Sold!

The Realtors in this transaction were like the Little Blue Engine, in the book The Little Engine That Could.  The Little Blue Engine repeated  "I think I can, I think I can, I think I can," as it struggled to push the toy filled train over a mountain to waiting  children.  Two problem-solving Realtors, through eight weeks of escrow and a heaving foundation repeated, "We know we can, We know we can, we know we can," with the full support of the Seller and the Buyer. This transaction was a true win-win, brought about through problem-solving and hard work by all involved.

Take Away:  Make certain that you Realtor is an optimistic problem solver, with good communication skills!  -And remember the story about the condensate line!

 


 

28 Comments on Foundation Issues - The Little House That Could Be Sold!

20 Most Recent Comments Displayed Show All

MAY
29
2012
493,632 Points 12 Featured Posts Attended Rain Camp Called Shot Master

Hi Charles, everyone involved in this transaction did a great job of communicating which was the heart of the successful closing.  Thanks for reading the post.

9:53pm • #9
MAY
30
2012
279,883 Points 11 Featured Posts Outside Blog Attended Rain Camp

My experience with foundation companies I would rather forget.....

They just want to sell piers and run cheap crews out to lots of properties daily.

 

4:46pm • #10
493,632 Points 12 Featured Posts Attended Rain Camp Called Shot Master

Tom, there are many honest and knowledgeable foundation companies with their own crews out there.  Unfortunately, there are also those who  prefer to take advantage of customers. It is like any other business.  I think I need to get your do not call list!

9:21pm • #11
219,543 Points 10 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Wow! You and the other agent certainly showed how professionalism pays off. That assistant at the foundation company is pretty amazing, too! Congratulations, Sharon!

9:36pm • #12
493,632 Points 12 Featured Posts Attended Rain Camp Called Shot Master

Nina, thanks for stopping by and always remember to check the condensate line!  I need to visit Sharon, MA!

10:15pm • #13
MAY
31
2012

Sharon,

Once again, you went the extra mile for your clients. Great post.

Lana or Rosebud #3

 

Lana Douglas
11:13am • #14

GREAT JOB, Sharon!  Do you sell homes in IL?  I hope that I can find a talented realtor like you when it comes time to sell my house!

Gerena Osterberg
11:29am • #15
599,262 Points 48 Featured Posts Outside Blog Called Shot Master

Good job on staying the course and making the transaction happen!

3:15pm • #16

The little house may not have been sold without the persistance & great communication skills that were exhibited throughout the entire transaction.  And I applaud the helpful assistant at the foundation company.  Thanks for the tip on the condensate line.  Great story on a job well done!  I'll be calling you, Sharon, when it comes time to sell my home.

 

      

Jane A. Stephenson
7:20pm • #17
493,632 Points 12 Featured Posts Attended Rain Camp Called Shot Master

Lana, customer service plays an important role in real estate transactions. Thanks for your comment!

John, thanks for being a loyal reader!

Jane, I look forward to listing your house!

8:04pm • #18
586,037 Points 37 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Wow Sharon, what a story with its twists and turns!  How amazing that everyone worked together to keep this deal intact and get the little house SOLD!!  Congratulations on having the professionalism and determination to work out all the kinks ... happy endings are the best kind!

10:03pm • #19
JUN
01
2012
493,632 Points 12 Featured Posts Attended Rain Camp Called Shot Master

Maureen, thanks for your kind words.  The transaction was challenging and rewarding for all!

12:26am • #20
Attended Rain Camp

Sharon,

If anyone could have made this happen-it is you! You are one of the best in the business.

7:48pm • #21
493,632 Points 12 Featured Posts Attended Rain Camp Called Shot Master

Janeil, this one was closed at Hexter-Fair, the best title company in the Metroplex!

8:31pm • #22
JUN
02
2012
482,741 Points 15 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Sharon -- You thought you could.....and you DID!  Outstanding story about how important a great agent with problem solving skills is along with the desire and resources to find solutions. Well done!

1:31pm • #23
493,632 Points 12 Featured Posts Attended Rain Camp Called Shot Master

Barbara, thanks for your lovely comments. Problem-solving is part of the challenge and excitement of being a Realtor.

10:00pm • #24
JUN
03
2012
268,039 Points Outside Blog Attended Rain Camp

Sharon - And they wonder how we earn our money. I hope you cracked open the champagne after that one!

5:46am • #25
493,632 Points 12 Featured Posts Attended Rain Camp Called Shot Master

John, closing on this property definitely put a smile on the face of all involved in the transaction!

10:18am • #26
JUN
08
2012
170,707 Points 1 Featured Post Outside Blog Called Shot Master

Sharon, what a great story of two agents working together to make escrow close! Congratulations on seeing a difficult transaction through!

Suggested!

 

12:15pm • #27
493,632 Points 12 Featured Posts Attended Rain Camp Called Shot Master

Diana, thanks for reading this post and commenting. Our job as agents is to get the job done!

12:27pm • #28

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