It's always nice when everything goes well with an order. When it's not only efficient, but comes with great communication and a sense of fun - that's a Wow! My shopping experience with Photojojo was a Wow!
On Wednesday I ordered some iPhone camera accessories from PhotoJoJo. Shipping was free, but for once I opted to pay $6 for 3 day shipping since I wanted to play with my new toys over the holiday weekend. Almost instantaneously there was an email from Photojojo:
- acknowledging receipt of the order
- confirming ordered items and prices
- giving me a link to keep up with the status of my order
- letting me know what to expect next: a shipping confirmation email
Just a few hours later the next email came from Photojojo: my order had shipped. The email gave my USPS tracking number, a link to follow the shipment and a link for any questions (with the order number already filled in). Then they added: We hope our box of photo goodies brightens your day and brings you super photo happiness! and closed with XOXO. Even the order status page brought a smile to my face. The order status form was also amusing, from picking the freshest goodies from the tree, to assuring them they were going to a good home before they got on their first plane ride, to - well, it went on and on.
Of course I tracked the shipment online (I love doing that) from South Dakota to North Dakota to Tampa to St Pete and Out For Delivery. It arrived in 2 days, on Friday morning, so I could enjoy it on the holiday weekend.
The USPS box had an unusual warning on the outside: This shipment may contain a Stow-away-asaurus. Now that's a surprise. Sounds like fun!
On the top on the contents was a shipping label that itemized the two items I'd ordered as well as a third:
Rawwwwwwr! $0.00 for 1
I searched through the recycled paper that surrounded the order (greener and less messy than styrofoam packing peanuts). One iPhone boom microphone, one iPhone shutter grip and one Dinosaur! What fun!
Photojojo's Stowaway
Great communication.
Underpromise and overdeliver.
Create smiles.
Yes, I'll be ordering from Photojojo again!
Shades of Flat Jonathan! This guy gets around.
Posted earlier today at http://florida.ssimms.com
Comments(6)