FAQ5: So what are the next steps for closing?

FAQ5: So what are the next steps for closing?

I hear this almost every time I am in or finishing an appointment. An anxious homeowner wanting to know how fast they can close and what, if anything, they need to do or should be expecting. They are usually excited as well as a bit nervous from all the media horror stories about closing that never happen or a previous bad experience and want to be assured that wont repeat with us.

When I hear this I explain the rest of the process and the steps involved so the client has a complete picture of the remaining process to close. They get an accurate time-line including all key items so they can follow along with the process. I also inform them that they are welcome to call or email to follow up or ask any questions they may have forgot as well.

When doing a complete job on loan applications I believe its critical to keep the client in the loop and informed. A client who does not know and doesn't hear from you for a few weeks can forget things as well as wonder if you are even working on their loan and in some extreme cases may think you are not in business anymore (if they don't call or email, or do and never hear back from you).

Remember communication is critical in our industry to keep everyone on the same page and eliminates a lot of unnecessary issues before they ever happen.

If you want to be a star keep your clients in the loop and do what you say you will do. Don't over promise and under deliver. If anything under promise and over deliver and then keep the lines of communication open and you too can be the referral machine you hope to be!

Looking to buy a home or an investment property in Colorado. Come see or call us to find out your loan options. We have some of the best/fastest and smoothest process in the business and rates and expertise that keeps our customers coming back time after time. In addition a lot of referrals lets us know our clients appreciate and respect our knowledge, rates and service!