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What On Earth Are BPO Companies Thinking?

By
Real Estate Broker/Owner with Madeline Island Realty 50317-90

Our office received a phone call from a BPO company in Florida early today.  The young lady requested that we do a drive-by BPO on a home in rural Wisconsin, about three hours from our office in the Minneapolis and Saint Paul area and about an hour and fifteen minutes from our Wisconsin office in Ashland County.

She was in a bit of a panic.  She told us the BPO was needed for an approval that had to be ready by the end of the day today.  She was totally unfamiliar with rural northwestern Wisconsin.  She didn't know anything about distances, location, much of anything really except for the property address and name of the town in Wisconsin.

Her 10 a.m. phone call to our office requested that we put the BPO together for them by no later than 2 p.m., giving us about four hours to send an agent to photograph the property, research recent sales and the property tax database, and fill out a three-page BPO form.  And for all that effort (and a rush job), they were offering to pay us a whopping $55!

My agent, Mike, was willing to drive to the home and do this, but he would have had probably under an hour to generate the report.  His round trip mileage to do the BPO would have been around 110 miles.

  • What are these people smoking?
  • Why not offer us fifty cents for the BPO?  Maybe they'd like us to pay them..
  • If they can't find an area agent to do the BPO and need us to do it so badly, why are they offering such a ridiculously low fee?

 

Comments(18)

Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker
Eric, I started turning down almost all of the BPO's I've been called on because they seem to always be either way out of my area or else they need them within hours and it just can't be done.  You are right - it's not worth what they are offering, espcially if you end up spending most of the fee on gas!
Jan 08, 2008 11:26 AM
Eric Kodner
Madeline Island Realty - La Pointe, WI
CRS, Madeline Island Realty, LaPointe, WI 54850 -
Lisa, it appears these people have no sense of reality.  Somehow, they got the idea that real estate agents are so desperate they will crawl on their hands and knees over broken glass to take a lousy fifty or sixty bucks for a BPO, even if it's a rush job.
Jan 08, 2008 11:34 AM
DDR Realty
DDR Realty - Newburgh, NY
Orange County NY
I agree. Many times it is just not worth accepting the BPOs especially for the compensation that is being offered by the BPO farming companies. Plus the BPO can turn into a real nightmare if clarification is requested.
Jan 08, 2008 01:04 PM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital
Hey, Eric!  I think they are smoking the same thing I used to smoke back in the 60's .  Not Marlboro Lights either!
Jan 08, 2008 02:04 PM
Mike Jones
SUNSTREET MORTGAGE, LLC (BK-0907366, NMLS 145171) - Tucson, AZ
Mike Jones NMLS 223495

Eric,

Can't you negotiate the payment upward?  It's a lot of responsibility for a tiny pittance at $55.

Mike in tucson

Jan 08, 2008 02:19 PM
Eric Kodner
Madeline Island Realty - La Pointe, WI
CRS, Madeline Island Realty, LaPointe, WI 54850 -
Derrick, I don't like accepting BPOs in the first place, but you'd think they'd at least make an attempt to make it worth your while..
Jan 08, 2008 02:26 PM
Eric Kodner
Madeline Island Realty - La Pointe, WI
CRS, Madeline Island Realty, LaPointe, WI 54850 -

Pat -- Yes, I remember those days.  I attended music school at Indiana University and smoking that stuff was pretty commonplace if you were a music major!

I would have sworn you were too young to remember the 60s!

Jan 08, 2008 02:28 PM
Eric Kodner
Madeline Island Realty - La Pointe, WI
CRS, Madeline Island Realty, LaPointe, WI 54850 -

Mike, I could tell this gal had no intention of negotiating, and probably didn't have the authority to do so anyway. 

I don't get out of my easy chair in front of the computer for anywhere near that kind of pittance, not even to play the French horn!

Jan 08, 2008 02:30 PM
James Downing - Metro DC Houses Team REALTORS®, CRS, GRI, ABR,MRP, MilRes
Real Living | At Home - Washington, DC
When Looking to Buy or Sell - Make the Right Move

Thats pretty crazy if you ask me!  Does that even pay for the gas back and forth?!

 

Jan 08, 2008 11:44 PM
Rick Tourgee
Robert Paul Properties, Inc. - Provincetown, MA
Provincetown and Cape Cod

I have made it my policy not to do BPO's at all anytime.  Even if the property is near by.  I found that even if they paid $100, it is too much work for the money as they want so many details.  if they need further information after you submit the BPO, they come back and ask for it.  If you don't give the additional information, they do NOT pay you.  Not worth the time and energy!

I would get a better return if I spent $100 taking people out for coffee or drinks and hand out my card!

Jan 09, 2008 02:29 AM
Eric Kodner
Madeline Island Realty - La Pointe, WI
CRS, Madeline Island Realty, LaPointe, WI 54850 -
James -- They should offer a mileage allowance, particularly in states/counties where the population density is low and driving distances will be longer.  If they can't find a competent local agent to do the BPO, that is not my problem, it's theirs.  And the fee is a joke.  Everybody seems to want something for nothing these days, and unfortunately it seems there are at least a few agents lined up ready to give them what they want.
Jan 09, 2008 05:16 AM
Eric Kodner
Madeline Island Realty - La Pointe, WI
CRS, Madeline Island Realty, LaPointe, WI 54850 -
Rick, I agree.  If I ever reached the point where I needed to do BPOs to survive, it would be time to bail out of the business.
Jan 09, 2008 05:17 AM
Tom Braatz Waukesha County Real Estate 262-377-1459
Coldwell Banker - Oconomowoc, WI
Waukesha County Realtor Real Estate agent. SOLD!

Eric

BPO companies. What a joke. Hire someone that will go by and look at the hopuse. Totally up to a perspn that may not know what is goinmg on.

Tommy

Jan 09, 2008 05:55 AM
Karen Anne Stone
New Home Hunters of Fort Worth and Tarrant County - Fort Worth, TX
Fort Worth Real Estate
Hi Eric:  I am not sure what they are smoking, but I am very sure that they are not thinking.  I am wondering just how long that request for the BPO was sitting on their desk before they picked up the phone to call you.  And they wonder why there are problems in real estate.  Silly gooses !
Jan 09, 2008 04:50 PM
Todd Clark - Retired
eXp Realty LLC - Tigard, OR
Principle Broker Oregon

Wow, that is low! I've heard of others being that low, but they offer to give you 20 properties to work on, so it makes it a little more worth your time.

Jan 15, 2008 05:19 PM
Eric Kodner
Madeline Island Realty - La Pointe, WI
CRS, Madeline Island Realty, LaPointe, WI 54850 -
Todd, while they're offering $55 to an agent for a BPO, I wonder how much they're pocketing.. 
Jan 16, 2008 11:08 AM
Dionne Morgan
Realty World Solano Realty - Vallejo, CA
Broker REALTOR ,GRI, e-PRO
I have done BPOs in the past. They can be really tedious, the time pressure, all the questions and the form. I have attempted to negotiated MY cost. Sometimes they tell me they will consider using another agent. Rarely have I been paid within 90 days. Once I had to call repeatable after my contact quit and no one was handling her payment request. If you they considered you for the listing it would make a little more economic sense.
Jan 19, 2008 09:47 AM
Eric Kodner
Madeline Island Realty - La Pointe, WI
CRS, Madeline Island Realty, LaPointe, WI 54850 -
Dionne, the only way real estate licensees will ever get control of this absurd situation is by refusing to do these "take it or leave it" BPOs for nickels & dimes.  I have had the same experience with BPOs.
Jan 19, 2008 10:39 AM