Patience, Patience, Patience! With 3 FHA short sales submitted to Bank of America for over a month with still no actual activation my patience has finally worn out! Calling every couple of days, being promised that they will escalate and I should get an answer "within 24 hrs" and nothing happening will drive even the most patient agent to the brink of a nervous breakdown!
So how in the world does Bank of America hope to keep the servicing rights when they have to actually give a response within 30 days when it takes 7 days just to get the short sale package scanned into their system? How will they be able to handle the volume of short sales being generated by their "easy and streamlined" short sale process being touted in the various web presentations and the promise to get FHA short sales on Equator???
The reality is definitely different than the hype! How many times can a file be "escalated" before anyone at Bank of America pays attention??? Your guess is as good as mine as I wait on the phone on my 6th escalation which will have an answer in "24 hrs.".....oh and how many times do you need to ask if the homeowners is on "active military" Do you think it will change within 30 days??? Is there any common sense involved when they come up with these questions??? Do you think people are being forced to join the military overnight because they can't short sale their home??
Perhaps that is the only way we can get an approval????
Managing Broker - 630-251-0059
Dynamic Real Estate Network, Inc.