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33 Comments on Can you send/show me some listings? My agent is on vacation
Hi Pacita, we would send an offer pacage and hope they sign it. Then we would have procurng cause! lol
Congratulations on sticking to your ethics. The other agent, however, deserves to lose that buyer!
Unfortunately, there will always be someone willing to take advantage. And... there will always be agents who just walk away from their work without leaving anyone to "mind the store" while they're gone.
Maybe that's why the 80-20 rule always holds true.
Regardless of the circumstances, when I discover a person is represented by an agent, I always remind them that their agent is their personal real estate adviser, therefore, I'm restricted about assisting them because of their agency contract.
Dear Pacita,
Dating someone else's spouse is just never a good idea.
Pacita great post as usual, I heard once that the buyer told me that was fine him use many Realtor he wants, I tried to explain to him, but some buyer just doesn't want to hear you... Good reminder of REALTOR Code of Ethics , thanks for sharing!!
Pacita, you are a wise lady and handled this situation well. Your post contains valuable information to share with buyers. No matter how hard we try to educate buyers, they either do not understand, or don't care, that we work for free until we close a transaction. Most buyers are salaried and cannot grasp the concept of intermittent paychecks.
This happens to me quite often. I just explain that I can not violate my ethical obligations to her agent, but that I would be more than happy to discuss the situation with her agent.
I am sometimes surprised to hear that her agent does not have a backup.
This gives me an opportunity to discuss agency, and this has lead to a new client relationship on occasion.
Pacita,
There's another issue that's been overlooked in this discussion and that's the fact the agent whose client keeps calling you has essentially abandoned his/her client. This is a serious legal infraction wherein the agent signs the buyer up on a buyer broker agreement then proceeds to violate the agreement by either not responding to the clients' needs or arranging for a backup agent in the contracting agent's absence. Any attorney will tell you this is grounds for real trouble.
All of us have faced this situation. Here's exactly what I do. I tell the consumer that he needs to contact his agent, just as you did. If he whines about not being able to get in touch with his agent, I ask him/her who the agent is and I call them. I hunt them down like a bloodhound and when I get them on the phone I say something like, "Bob, you have a client wandering the real estate wilderness talking to anyone who will listen, do you want to continue to work with this person or should I step in and sell him something? He's standing here right now." Or, I call his broker and give him the same spiel. If neither responds, I will help the customer once he/she signs a new agreement with me. If not, they're on their own. By ignoring the customer we make us all look bad. I have never gotten to the point where I took the customer at this point. You did the right thing FOR YOUR FELLOW AGENT, but, in my opinion, you had every right to pursue the client. Just my opinion.
Nina --- I asked him if terminated his relationship with his agent, and he said no, that he will still use him. He just wanted someone else to show him properties. Seems like he didn't have anyone else at his agent's office who can help.
Rebecca --- I was surprised to get the feature, since I posted this months ago
Lyn -- I tried to help him by giving him some guidance....but I just didn't like the thought that he'd use other people this way, especially since he won't stop using his agent.
Bob --- that would be funny....but if he signed a buyer broker agreement, his agent will get the commission if the offer is accepted, won't he?
Woody --- I often wonder why some agents won't arrange for back ups.
Marte --- you're right. I've seen this situation happen over and over again.
Hella --- I knew of a buyer who tried to buy property using another agent. His agent set him straight by mentioning the buyer broker agreement he signed (up to one year). THe buyer was so angry that he decided not to do anything until that agreement expired.
Kimo --- That's what I strive to do. If the buyer keeps calling me, I ask if he has terminated his relationship with his agent. If not, then I can't/won't help him.
Dorte -- fabulous analogy!
Emilia -- I always think of how I would feel if another agent takes advantage of the buyer's confusion and poaches the client.
Sharon --- most buyers and sellers are unfamliar with how we work and how we get paid. We should always be prepared to educate them on our processes.
Thomas -- this is an opportunity to show people that we have ethical standards....
Dennis --- I asked the buyer if he was terminating his agent. He said no. He just wants to see other property while he was gone. Had I helped him, I would have violated the code of ethics not to mention helping someone who has no intention to use me as his agent.
I learned years ago to never tell my Clients I am going on vacation. It gives them the excuse to do what I call "clown!" Meaning, they can get caught up in the emotion of feeling abandoned. Technology is such these days they really never need to know I am on vacation, unless I am traveling to a location where I don't have access to technology. Then, I get a trusted colleague to handle my business in my absence. I do admire how you handle your business.
Pacita:
That person did not get your message. You told him distinctly that you can't help him because you would be interfering. What more did he need?
Dale -- it makes sense to ask someone to back you up. By the same token, when that person goes on vacation, you can offer to be the back up, too. But at least, none of our clients are left hanging while we are away.
Evelyn -- that buyer should have told his agent's broker that he needs someone to help him while his agent is on vacation. That would have been the right thing to do if he wants to keep using his agent. As it was, he wanted to have someone else serve him, but had no intention of using whoever helps him.
That takes some nerve on the part of the Buyer. Wonder what his agent told him before he left.
Gene
I remember one time someone calling me asking to see some properties. I asked them if they are working with an agent, and they said yes...but that their agent is very busy, and can I please show them some houses. Their agent is too busy, and therefore they'll bother someone else?
Again, it seems so very many people do not understand how we are compensated.
I have never understood why agents don't have back up while they are on vacation, and furthermore why this doesn't seem to both some of these buyers. -Kasey
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