Striving For Excellence In Real EstateThis post was inspired by Carie Shapiro’s recently featured post entitled “Wouldn’t you rather someone confront you than blog about you?”. That was a very well written article and puts the real estate business, and the relationship we have with our clients, in perspective. We should be open to constructive criticism and use it to fuel our future business relationships. Every day you have a chance to learn something new or do something you have never done before.

For example, I worked with an agent once who just insisted on showing her client the houses that she thought they would like. They would send listings they were interested in and she would talk them into going to see the homes she thought would work for them instead. I personally don’t like that practice because I think that’s a colossal waste of time. The people eventually got upset that they couldn’t go and see the homes they wanted to see and decided to go with another agent. When my friend asked me what I thought of the situation I tried giving constructive criticism. She was open to it, and improved her performance because of it.

There have been countless times where my clients have told me “you know what Nate, you should have done it this way”. And guess what? They were probably right, and there is always a way to learn from it. Even if you feel like you are in the right, you can still learn from the experience. Either way it gets you thinking about improving yourself. And that’s a good thing.

I know I’ll never be perfect, but hopefully I’ll get close. :)

Image courtesy of Jimmy Benson at Flickr

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Posted by Nathan Tutas on 06/19/2012 07:39 AM   Comments (3)   Advice for Realtors in the ActiveRain Channel   excellence, perfection, criticism  
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3 Comments on Nobody Is Perfect, But We Can All Strive To Be

JUN
19
1,157,930 Points 38 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Trying IS doing something. It's like Nike says... just do it! :)

 

Love and light,

Laura
8:15pm • #1
JUN
21
1,653,268 Points 134 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

If the service that you provide your clients is close to what they anticipate, you're doing a great job.  It means that both sides are communicating well and you are providing a valuable service to them.  :) 
6:53pm • #2
JUN
23
397,063 Points 17 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Hadnt read the post you mentioned, but I'll go check it out.

Id certainly rather have someone tell me whats wrong rather than blogging or posting on FB about an issue they have with me. Let's address the situation and go from there. Ultimately, if they are that unhappy Im sure they will do what they feel is best for them. Havent had that issue come up, but I've had my fair share of not making people happy. Sometimes it was within my power, but most of the time it was something they did to no longer qualify for a mortgage... nothing I can do about that except deliver the bad news.
8:58pm • #3


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