From the DocuSign support forums:
"DocuSign Uploading issues
06-18-2012 02:47 PM
I have recently started having issues with uploading documents to DocuSign? There are single and multiple page forms that range in size from 90kb to 900kb. Some will upload while others of similar size are stuck in perpetual 'uploading mode'. These are the same documents I've been using and uploading to DocuSgn for years. Any ideas?"
Ouch. This poor person posted hours ago, yesterday, and DocuSign offers NO support yet. No direct phone number. No email support. Nada.
I had this same issue for many minutes today, and finally gave up.
And now I cannot create a DocuSign envelope unless I pay for the client to be ID'd by phone or email ID from DocuSign.
The other day, clients who had signed docs with no issue could not do so on multiple attempts a day later. The same passwords did not get them access.
No response from DocuSign on my email question on that one either.
I have used DocuSign for years, and have promoted DocuSign services to others. But I see serious issues when a company goes silent and hides from clients when there are issues, or even when there are not any issues. It is 9:25PM and I will be running to a client's house for initials, because a service I pay for has been down for days.
Mike Jaquish, REALTOR®
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