In our travels to Connecticut to work with one of our clients we stayed at a charming Bed & Breakfast Inn.  Before we arrived we received a welcome letter that said, “We cannot wait to spoil you”. And, indeed we were spoiled in so many ways!  Let this be your mantra for providing extraordinary service with exceptional care as a luxury real estate marketing professional.  

One of the many ways in which we were spoiled was a plateful of little “mid-night snacks” that awaited us when we returned to our room at night, with a personal note. The first night it was some nibbles of rhubarb crumble.  The next night it was tiny morsels of brownies.  The husband and wife proprietors were extremely gracious and made us feel very much at home. 

The last night we were there we went to a great seafood restaurant that was located within a seaside hotel (not ours).  Before our entree was served, a fire alarm sounded and the entire restaurant had to be evacuated.   

The “fire drill” was not a bad experience; nothing serious actually happend.  Instead we had the opportunity to meet some of the other patrons of the restaurant who were delightful.  For our inconvenience, however, we were comped coffee and dessert.  

Think of running your luxury real estate marketing practice like a B&B or a great hotel How can you provide this level of extraordinary service, in your practice?  Think hospitality vs. real estate.  Then let your clients know that you cannot wait to spoil them.

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17 Comments on Luxury Real Estate Marketing Tip: We Cannot Wait to Spoil You

JUN
19
608,900 Points 14 Featured Posts Outside Blog Called Shot Master

Wow....you were spoiled....and I agree....very good standards of service we can give our client....more than they expect!
7:54pm • #1
319,713 Points 10 Featured Posts Outside Blog Called Shot Master

Excellent advice and truly authentic image of how they do it!
7:55pm • #2
1,030,837 Points 238 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Ron and Alexandra- we could all take a lesson from this.   The little acts they did certainly stayed with you!
8:00pm • #4
314,651 Points Called Shot Master

Excellent analogy! To be a successful real estate agent, it's imparative to embrace similar characteristics of professionals in the hospitality industry.
8:14pm • #5
1,091,502 Points 201 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master
Hi Alexandra, I really enjoyed this post and the photo as simple as it is, is a beauty. I so subscribe to your message here and I was taken with Steve Jobs and his mantra " Give your client an extraordinary experience.".
11:41pm • #6
JUN
20
1,443,368 Points 26 Featured Posts Outside Blog Called Shot Master

Thanks for sharing your experience.  It is a good time to ask ourselves if we are spoiling our clients.

Have an outstanding week with your camera in hand.
4:16am • #7
729,199 Points 103 Featured Posts Outside Blog Called Shot Master

Hi Ron & Alexandra - Those are very useful examples. There are so many simple little touches that can make clients feel special, and your focus on keeping the client's total experience in mind is a great reminder to all of us who want to stand out from the crowd.
8:25am • #8
1,111,232 Points 72 Featured Posts

Ron/Alexandra, Putting a little extra thought into making you and your business stand out above the crowd is certainly the way to remain on the minds of your clients...
11:11am • #9
1,099,350 Points 25 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Ron & Alexandra, terrific post and reminding us to "take special care" of our real estate clients.
11:35am • #10
1,189,056 Points 31 Featured Posts Outside Blog Called Shot Master
Alexandra I love this post and the mantra!! Thanks for sharing and we had to suggest it so others see it too!
1:02pm • #11

What a great mantra- We cannot wait to spoil you!  Would it not br great if the entire business world accepted this as their mantra!
1:37pm • #12
157,566 Points 6 Featured Posts Outside Blog Called Shot Master

We can't wait to spoil you!  Love that! (and glad I'm back with AR - missed you two!)
2:30pm • #13
872,624 Points 47 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Alexandra, what a great concept - spoiling our clients is definitely in order, especially for those in the luxury market.

Sharon
7:12pm • #14
JUN
21
354,520 Points 30 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

What a great adrenalin rush in more ways than one! I just love to read about your journeys in life. All the places you visit, the things you share, your talent for what you do, you truly are the best and you always encourage me to be a better person.

Thank you for your wisdom, your friendship, your caring and non-selfish acts to share your knowledge.
2:19am • #15
897,950 Points 35 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

What a wonderful experience; it sounds so different from the big hotel chain route.
5:19am • #16
JUN
23
472,704 Points 35 Featured Posts Outside Blog Called Shot Master

I am catching up on your posts - I had to see how the B&B experience was...and I can see it was delightful. Those little morsels aren't a big deal - but, the thought behind the gesture certainly is a big deal. That seems to be the critical component. ;)
8:27am • #17
JUN
24
927,685 Points 13 Featured Posts Called Shot Master

Thank you all for your comments.  As you can tell we were away on a trip visiting our newest wonderful clients.  We managed to keep up our blogging and commenting, however, responding to all your comments was something I put off to when we returned.  Our time was dedicated to our clients and to getting rest so we could begin the next day anew and refreshed for the next adventure that awaits us.

We were spoiled by every place we stayed at, and experience excellence everywhere we went.  It was not so much the lush accomodations we treasure (some were very simple), it was the lovely people we met and their desires to make us feel comfortable and happy at every moment.

We appreciathe the time you all took to commenbt, and we heartily thank you for taking the time to do so.  We are inspired to spoil everyone we meet as a result of this wonderful experience. A
8:42pm • #18


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Ron & Alexandra Seigel (Luxury Real Estate Marketing)

Carpinteria, CA

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ra@napaconsultants.com

Office Phone: (805) 684-8180

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